Hello

The related articles element is present on posts only: https://forum.tagdiv.com/related-articles/ Not on category pages. If you want to change it’s settings you can do so from the theme panel and set it to show articles from the same category or the same tag.

Thank you!

Hi,

Please provide a link to your site so I can inspect the counter.

Thank you!

Hello,

You can get the size of any container with 2 clicks using the browser inspector. Here is an example:
https://www.screencast.com/t/np8xt4OGPQC
I just right clicked on the header and hit the inspect button.
This guide can be very useful: https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/

Thank you!

Hello,
If your site is boxed by using a background image or color, there can be no stretched rows. A stretched row will not work on a boxed layout. If you use a background image or color, you cannot use full width elements. I have found this site in previous replies and if this is the one you are referring to: http://www.anim-arte.com/ then you have a boxed layout and you will not be able to use a stretched row until you remove the background color
Thank you!

Hello,

The space is a top margin added for each page and is set by default to 48 pixels. You changed that default implementation in your custom css code but left a 10 px margin https://www.screencast.com/t/8aR8cv3So
Your code will affect the top and bottom though so if you want to have different margins for the top and bottom part of your page you will have to use all 4 parameters of the margin. You use the shorthand version now with 2 parameters.

Thank you!

Hello,

It seems the html structure is broken on that post. You probably inserted the video in another open html element by mistake. Please test it on a new post without other content. if you still encounter problems please provide a link to your site and provide more details to how you are implementing the video so we can try to re-create the issue.

Thank you!

Hello,

You can install a demo with or without content as this guide suggests: https://forum.tagdiv.com/installing-demos/
However we do not recommend editing the demo content and using it as your own as it will get removed when uninstalling or changing demos. You can install the demo content and copy the page layout on a newly created page and then uninstall the dummy data. The demo content is not meant top be edited and used as your site’s content.

Thank you!

Hello,

It seems the class needed for the images is not present on your site. Maybe one of your plugins is not compatible with the current version anymore. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Sorry but the lightbox will not work on pages. It was not created to work on pages unfortunately. On a sibgle image element, visual composer has it;s own version of a lighbox: https://www.screencast.com/t/Z0GP1UIDE9
it can be activated like so: https://www.screencast.com/t/IBcs3OIS7A

Thank you!

Hello,

Sorry but the smart lists do not have this sort of options. They are very complex parts of the theme and the smart list elements cannot be changed. It is not a simple customization to make. The smartlist layout will have to be re-created in order to move an element. Sorry but we cannot provide any solution in this regard. You will have to hire a developer to help out with the customization. The code for the smart list can be found here:
https://www.screencast.com/t/bZDxHmFynPv0

Thank you!

Hello,

You can use the category description if you want to place a text on a category page but you cannot use visual composer blocks on category pages. The categories are not standard pages as they cannot be edited as you would a page. Visual composer does not provide any category editing options. It can be done by altering the category templates though if you have the proper coding skills. You can use a do_shortcode function: https://developer.wordpress.org/reference/functions/do_shortcode/ in the category templates to insert a visual composer block into a category.

Thank you!

Hello,

These 2 elements will not work together unfortunately. AMP is a mobile theme by itself so it will be like using 2 mobile themes at once. You will have to either use one or the other unfortunately. I cannot recommend one or the other. It is up to each user to choose the mobile theme that he/she prefers.

Thank you!

Hi,
Sorry but I do not understand. you create a new post and you have to remove content from the homepage? There is no link between the content of the homepage and the creation of a post. Please provide more details to what happens when you create a new post. Provide screenshots and a link to your site please.
Thank you!

Hello,

The message was introduced in the current version as mentioned in the change log: https://www.screencast.com/t/ERUOsLGk
The big grids were never meant to display on a 1 or 2 column layout. You need a full 3 columns layout in order to use a big grid.
As for the module used on each one, you can simply access this section of the theme panel to see what mkodule is used on what block: https://www.screencast.com/t/4T4GsivncMI

Thank you!

Hello,

Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Also please make sure yor system status parameters are increased properly: https://forum.tagdiv.com/system-status-parameters-guide/

Let us know if you still have trouble with this.

Thanks.

Hello,

The theme does not provide any option to remove these overlays. They can be removed with css though:
Add this code in the theme panel-> custom css box:
.td_module_mx1 .td-module-thumb a:last-child:before{
display:none;
}

Thank you!

Hello,

Please contact your host as the emailing function could have been disabled or not available at all at your host. The theme does not send emails. WordPress sends them through your host or through a plugin. If your host cannot provide emailing services you will have to use a plugin for this.

Thank you!

Hello,

Are you maybe using special characters in your sidebars or language specific characters? This will cause WordPress to strip the sidebars of content: https://forum.tagdiv.com/sidebars-tutorial/
If this is not the case please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello,

Such a solution was provided above to place an add in the post template that will affect all posts using that template. (The first reply to this topic) If you placed the ads by hand, there is no solution to remove them all except as they were added. Sorry.

Thank you!

Hello,

Our theme is fully responsive and will display properly on ANY device. Please test our official demo: http://demo.tagdiv.com/newsmag
On your end it could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Our theme does not have this option unfortunately. You can try to use an ad plugin that can provide the functionality you are looking for, or customize the theme files if you have the proper coding knowledge. The header ad is found here: https://www.screencast.com/t/zYHtzCMM

Thank you!

Hello,

I’m not sure what this means though, Do you have a multi-language installed and one language is Chinese? The solution provided above does not add any language to your site. It simply allows the site to receive fonts properly when other resources are loaded from different platforms like cdn or https or another version of your site www or non www.
It has nothing to do with your content language.

Thank you!

Hello,

Sorry but indeed not all elements will work with AMP unfortunately. For the moment we have no alternative solution to provide.

Thank you for your understanding.

Hi,

The modification you made is correct and it works fine on my end. However you will not be able to show a very large number of sub-categories as they are positioned horizontally under the mega-menu. That is why i mentioned it will need further customization in case you need bigger numbers displayed. That will need a menu-like structure to be created.

Please make sure you clear your cache after you make the modification if it will not apply immediately.

Thank you!

Hello,

If you want to place a full background ad, you can simply upload a background image and add a link to it by using the theme background ad: https://forum.tagdiv.com/newsmag-background-ads/
In order to create a gap, you will need a bit of custom css. Here is an example:
.home .td-container{
top:480px;
}
You can add the code in the theme panel-> custom css box.
result: https://www.screencast.com/t/uA3qhn6fdeuz

Thank you!