Hello,

Sorry but this element does not feature a block title url. You will have to find another method to add an url.
You can create your own title with link using html.
Here is an example:
add this in a raw html element: <div class="td-block-title-wrap"><h4 class="block-title"><span><a href="www.mycustomurl.com">Mycustomtitle</a></a></span></div>
Now you have your own title to place wherever you want
There will be a color issue https://www.screencast.com/t/nGq6CwMtS that can be fixed by adding a custom class to the row that contains the custom title we created. After adding a custom class to the row, you can use it together with css to change the color. https://www.screencast.com/t/ozDo9ebt

.mycustomclass .block-title a{
    background-color: red;
}

Thank you!

Hello,

The above code only works on pages. If the icons you mention are on posts or category pages they will still be visible. if you want to remove video icons for all the site just use this par of the code:
.td-video-play-ico{
display:none!important;
}

Thank you!

Hello,

Unfortunately the big grid cannot be inserted on pages without visual composer. You will need visual composer active for any theme block to display properly. Sorry for the inconvenience.

Thank you!

Hello,

Please use the exact same settings like shows here: https://forum.tagdiv.com/cache-plugin-install-and-configure/ and post views need this option when a cache plugin is used: https://forum.tagdiv.com/ajax-view-count/

Thank you!

Hi,
Replied via email.
Thank you!

Hello,

You can remove the socila networks by commenting out the ones that you do not want to see from this file:
https://www.screencast.com/t/2LT1EiPNh

Thank you!

Hello,

We have not encountered this issue before but we have not tested cludfront either. For e cdn server we recommend cloudflare https://forum.tagdiv.com/cloudflare-cdn/
If you do not want to switch cdn servers you should take a look at the settings and test to see if there is one that affects the theme settings.

Thank you!

Hello,

Please disable all other plugins and clear cache before installing revolution slider. There could be a conflict between the slider and another plugin.
Please also increase your system status parameters like so: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hello,

Please increase the system status parameters like so: https://forum.tagdiv.com/system-status-parameters-guide/
Also , please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

If the border still does not show up, then please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate. Please also include a link to this topic.

Thank you!

Unfortunately I cannot say for sure if it;s the host but you should create a sub-domain as a testing environment anyway and test to see if the redirect also affects the testing site.
Thank you!

Hello,

Please increase your system status parameters like so: https://forum.tagdiv.com/system-status-parameters-guide/
The issue could be a memory limitation but it could also be a plugin conflict. You should check your browser console when you do not see the error and check it again when you see the error so you can see if there is an error provided that can provide a clue of why this happens.
Right now there is no error on your slider but I can see a console full of errors: https://www.screencast.com/t/Abgfkoq1z1a
please disable all plugins except visual composer and revolution slider, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme. Then check the browser console again (from the browser inspector)

Thank you!

Hello,
For verdana you do not need to add the font-face at all. Verdana is part of the web-safe fonts and is present on all browsers by default. Here is a list of fonts that do not need to be loaded at all: http://www.w3schools.com/cssref/css_websafe_fonts.asp
For the others you will also need a font file to be downloaded and placed on your server. The theme fonts section will do this automatically but since this is a customization it has to be done manually.
Thank you!

Hello,

If these ad fields are not empty: https://www.screencast.com/t/A1J5N2TQbSz thank maybe these errors in your browser console might have something to do with the disappearing ads:
https://www.screencast.com/t/vepSRPbQ

Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

I tested this again on our testing platform and the error is not there anymore. Please update your theme to the latest version and disable the mobile theme plugin. delete files and install it again from the new theme package you download from envato.

Thank you!

Hello,

I understand your position but unfortunately this will be no easy task. The smart list template was created that way and it is a very complex part of the theme. The smart list template is not easy to change. Smart list 8 is the only smart list template that will keep the user image preference. The rest will modify the im age position. Unfortunately the mobile theme does not use smart list 8. If you want to alter the way the mobile smart list handles images, you will have to edit this file: https://www.screencast.com/t/7qJzigYw9y
There is no suggestion I can provide though as you will have to replicate the implementation of smart list 8
Unfortunately we cannot offer any custom work at the moment

Thank you for your understanding!

Hello,

I have tested this on my end. Indeed the title is not set unless you set it in the picture options. The title from the media library is not shown if no title is added in the image options from the post not from the media library. But this comes directly from wordpress. Our theme does not change this functionality. If you switch to a wp default theme you will see that the problem is the same one.

Thank you!

Sorry but I cannot provide any other suggestion. Our theme provides modules and blocks, visual composer provides accordions, tabs and a few other elements and you can use revolution slider (not flex slider)
Unfortunately if none of these options are good for your project you will have to use a plugin that can provide the desired effect.

Thank you!

hello,

The text you mention is the category description. Unfortunately our theme does not have any option to move this description in the footer. The description is different for each category so even if you add the text manually the text will be present ion the footer on all the posts, pages or categories. There are no elements in our theme that change based on the post type you access whether it’s a post, page, category, tag, our theme will show the same footer content.

Thank you!

Hello,

Please crate a second install so you can have the theme on there always fir testing purposes so you do not keep switching themes on your live site. Create a sub-domain so you can run tests on so you can provide us the proper link so we can inspect it ourselves. At this point without the theme installed I cannot provide any insight on this issue.

Thank you!

Hello,

I have checked your site but I cannot see this twitter button anywhere. Please provide an example of where should I look for it.
The social icons can be removed with this code:
.td-mobile-container .td-menu-socials{ display: none; }

Add the code in the theme panel->custom css box.

The comment counter on the front page can be removed from the theme panel like so: https://www.screencast.com/t/qDXO9jXbTcj

Thank you!

Hello,

Unfortunately there is no simple solution for this issue. It would help having a remove ad shortcode as you mention above but functionality for that must be created at a development stage. I will add this to our list for future updates but for now there is no simple way of removing and ad from a specific page or post.
I will pass this information on to the development team and maybe they will consider implementing it in future updates but I cannot promise anything as we have lots of requests.

Thank you!
Bogdan B

Hello,

Please make sure you increase your system status parameters like so: https://forum.tagdiv.com/system-status-parameters-guide/
Also please specify what type of ads are you trying to implement? And also provide the method used for their implementation.

Thank you!

Hello,

Creating aback-up is highly recommended. Please use this guide and create regular back-us to your install:
https://codex.wordpress.org/WordPress_Backups

Thank you!

Please disable all plugins except visual composer, clear cache and reset cdn files. Then delete your current social counter and install the one provided in the main theme package you can download from envato.
Thank you!

Hello,

Unfortunately the update from 3.0 to 3.3 contains lots of files needed to be changed, not just the login modal php. It will not work if you only update the one file. We suggest making a back-up of your modifications and updating the theme properly using this method: https://forum.tagdiv.com/how-to-update-the-theme-2/
You cna try to replace just the one file but I cannot guarantee it will work. I recommend updating properly as the versions are too far apart to just update a few files. The code gets changed on each update and the theme could break if you try to trick the update process in just replacing a few files. All of them need to be changed as there are lots of files that are changed since 3.0

Thank you!