Hello,

Please read this guide: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Thank you!

Hello,

Please provide a link to your site and an example of how you implement the ad in the theme panel.

Thank you!

Hello,

Please disable all plugins except visual composer and seo yoast, clear cahce and reset cdn files if you use it. It works fine for us with the seo yoast og image on every testing platform

Thank you!

Hello,

Please remove the blocks from the mobile editor as the obile theme will not render visual composer blocks. If you add block shortcodes in the mobile editor, they will show up as code on the page itself.

Please read this guide: https://forum.tagdiv.com/the-mobile-theme/

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

If the problem is still there please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this topic so we can identify you!

Thank you!

Hi,

Sorry but I cannot access the site and I cannot understand what the issue is. If 404 errors are your problem please follow this guide: http://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-posts-returning-404-error/

Thank you!

Hi,
Please update your theme to the latest version by using this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/
Thanks you!

Hello,

Please use SEO yoast (wordpress seo) as it provides the needed controls for facebook sharing including the og image: https://forum.tagdiv.com/facebook-share/
As for the social icons, please add the full path to the social network like so: https://www.facebook.com/nike

Thank you!

Hi,

Sorry but you will have to provide more details. I cannot understand what the problem is.

Thanks

Hi,

Yes we are aware wpml is very popular and we did contact the plugin authors for a possible implementation in our theme and we will see how difficult this will be but we are willing to implement it. We just need to pass the technical difficulties involved together with the wpml team and it could take some time. I cannot promise anything though nor do I have an ETA to provide but we hope that in the near future compatibility with wpml will no longer be a problem. Until such time, you can try to use q-translate x

Thank you for your understanding.

Glad it worked out!
Have a nice day!

Hello,

Unfortunately it’s not that easy as simply finding the field in the database as there are methods that add the information automatically or not add theme at all. You must have settings set to your post otherwise the post settings array in the database will be empty. You will find the settings for each post under
wp_postmeta->td_post_theme_settings meta key

Thanks.

Hello,

Yes, the gradient can be removed from other elements as well.
You can use this code:
.td-grid-style-1 .td-module-thumb a:last-child:before{
display:none!important;
}

Thanks

Hello,
Please contact us via email at contact@tagdiv.com and provide a link to your site, wp-admin with admin rights and ftp access. Also provide as many details to your problem as possible so we can come up with an answer faster. Thank you!

Hello,

If you choose a big grid slide it has to be on a full row, not split in 2 or 3 columns.
It will not however be 100% of the screen. Our theme will only show it as wide as the content itself. Like so:
http://demo.tagdiv.com/newspaper/big-grid-slide/

Thank you!

Hi,

Sorry but I cannot access your site and the pics. I cannot see the issue. https://www.screencast.com/t/VOVD8qvg9p Please let us know when we can access the site so we can see the problem.

Thank you!

Hello,

You can set authors to your posts by bulk editing all posts from WordPress.
You can change the author for any post from post settings. Our theme does not change the author. If your theme did not use the default author of WP then our theme grabbed the author wordpress normally would. Please swithc to a wp default theme and see that the author will still be the same.

Thank you!

Well if you login with the same username on the same site, then the system will log you out.

Hello,

In order to set up the social counter please follow this guide: https://forum.tagdiv.com/tagdiv-social-counter-tutorial/
For facebook you will need an app key and a secret key in order for it to work.

Thank you!

Hi,

Yes you can via email at contact@tagdiv.com Please also include a link to this topic so we can identify you.

Thank you!

Hello,

The h1 tag is active for all pages. Unfortunately you cannot organize any heading tag as a ‘category’
What you can do however is use a different page template. The templates that do not have a heading tag (page buolder + latest and the default tempalte) will get the logo h1. The page builder + page title will not have a h1 on the logo: https://forum.tagdiv.com/page-templates-2/
Unfortunately the theme doesn’t have option to display only specific subcategories in the megamenu, all of them will be loaded and displayed. Also you can change the sort order if you alter the code or try a plugin, please check this topic – https://forum.tagdiv.com/topic/order-of-sub-categories-in-mega-menu/

Thank you!

Hello,

Unfortunately the slider revolution plugin has no way of knowing what the primary category of a post is. The primary category is a theme related element. It is a custom element that plugins canot tie into.
The plugin has it;s limitations as to what it can show or not show:
https://www.themepunch.com/revslider-doc/post-based-slider/

Thank you!

Hello,

The popular posts show your most popular posts based on the post views. If you want a custom sorting for a footer element then you will have to choose a footer template that does not come with predefined content and use the 3 footer sections in the appearance -> widgets There you can add your own elements in the footer and filter them from the block settings.

Thank you!

Hi,

We will also look into this header issue when we investigate the other problems. I suspect it is the same thing affecting your site. Please post all issues in the email you send us.

Thank you!

Please contact us via email at contact@tagdiv.com and provide wp-admin and ftp access so we can login and investigate where your issues come from. Please also provide a link to this topic so we can trace the email and identify you.

Thank you!