Hi,

I have checked your site but did not see any responsiveness problem at the moment.
If you do have further issues, please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Some untested plugins create issues with our theme and break the layout whether you need the plugin or not. Every premium theme has this issue. Here is a list of tested and approved plugins: http://screencast.com/t/p5EzWXkqo5jY

Thank you!

Hello,

Please disable all your plugins before installing the theme. Access your site via ftp and remove the plugins from the plugins folder of wordpress if you do not have access to the dashboard anymore.
This guide provides more insight about the white screen:
http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-wordpress-white-screen-of-death/
After you get WP up and running, please make sure you use one of these guides to install the theme: https://forum.tagdiv.com/install-via-ftp/
https://forum.tagdiv.com/install-via-wordpress/

I hope this helps.
Thanks.

Hello,

That is not the theme making extra url’s but rather WordPress. Taht is the attachment page for a picture. Each picture gets an attachment page from wordpress.
Maybe this will help: http://www.wpbeginner.com/wp-tutorials/how-to-disable-image-attachment-pages-in-wordpress/

Thank you!

Hi,

Unfortunately specifying a fixed width will break responsiveness. You have to adjust it for each screen size break-point for it to display properly. You can use the advanced css for easy access to responsive css: http://screencast.com/t/UX5WFFPQQBx

Thank you!

Hello,
Please make sure wordpress works first before installing the theme. Remove the theme and make sure your wordpress install is Ok and running. Then follow this guide to install your theme properly: https://forum.tagdiv.com/install-via-ftp/
Also disable all plugins except visual composer as sometimes plugins can also cause conflicts.
Let us know how it goes
Thank you!

Hello,

You can try to use this code:
.td-header-sp-recs{
float:right!important;
}

http://screencast.com/t/I8ofDg5xPnad

Thank you!

Hello,
Unfortunately the theme has no such options so you have to do it yourself. Our theme was built to use google fonts by default. The default fonts used everywhere in our theme are “open sans” and “roboto”
You can either choose to change all of the fonts in the font section and switch to web default fonts, or use one of our users coding solutions such as the one provided by Chris or https://forum.tagdiv.com/topic/do-i-really-need-to-change-all-the-text-fields-for-fonts/
Thank you!

Hello,

We do not recommend the use of any other plugins except the tested and approved ones: http://screencast.com/t/pcO1754d4iIb
Other plugins can cause issues with our theme and we cannot ensure the theme functionality with untested plugins.
As for the theme grids and layout, you will have to use the documentation to figure out the best way to approach your case. The block settings are very important to set up posts in a block: https://forum.tagdiv.com/block-settings-guide/

Thank you!

Hello,
Please try to install wordpress and the theme directly on the server (create a dummy install for testing) and test the theme directly. not moving it. The transfer process might be faulty. The fonts and resources need to load from the same source in order to work.
Thank you!

Hi Antonio,
Ads show up properly for me on both sites. It could just have been a temporary issue with adsense. I think it’s them you have to contact, not the theme support. Google provides the ads after all, not us.
Thank you!

Hello,

Well as you know the theme support is not a customization service. I cannot offer a solution to your intent so you will have to do it yourself. The featured image is created here: http://screencast.com/t/gkbgA0tI5c
It is the same function used on all modules and blocks.

Thank you!

Hello,

The sub-footer color can be changed from the theme panel- footer section ad the sub-footer tab here: http://screencast.com/t/S8EE7BT4t

Thank you!

Hello,

I have checked your site but could not see the error. The mobile menu works as well. Did you maybe have the mobile theme active and then disabled it? If this is the case maybe you can use this topic:
https://forum.tagdiv.com/topic/please-provide-me-with-a-fix-for-the-following-error/

Thank you!

Hello,

The value is added from our theme. You can change this number to whatever you want by editing this file: http://screencast.com/t/hOEOWUgMQQ

Thank you!

Hi,
The menu I saw on your site was called ‘mega-menu’ but it did not come from the theme…The top menu created a hamburger menu along side the one from our theme. That is not a default theme implementation and falls beyod what support can offer you.
Here is a code that will work on the theme top menu but not on custom menus:
@media (max-width: 767px){
.td-header-top-menu-full {
display: block!important;
}}
@media (max-width: 767px){
div.td-header-sp-top-menu {
display:block !important;
float:none!important;;
}}
@media (max-width: 767px){
.td-header-top-menu-full {
display: block!important;
}}

Thank you!

Hi,

Unfortunately there is no code I can provide. We have not tested this and we do not have a customization department. We try to help out where we can but we cannot tackle such tasks. Sorry. Auto-rotate is no simple code and it will require a bit of time and effort to create and we cannot provide the code. You will have to either use a plugin or get some hired help

Thank you!

Hello,

Unfortunately pages cannot have an image outside of the content. They are a different matter altogether. I;m not even sure about the difference between the 2 images you pointed out. One is up next to the menu and the second one has a bit of padding. That’s all. You can add full width images on pages if you want by stretching the row and content like this example homepage: http://demo.tagdiv.com/newspaper_travel/
To do that simply create a row in visual composer and then select stretch row and content and then add an image to it like so: http://screencast.com/t/0N7logJP797
If you prefer the coding method, you will need to modify a page template. There are 3 page templates in our theme: http://screencast.com/t/5f6U6nfgw7
You can edti the page templates and add images as the category images like so:

<?php
if (is_page(13)) {
echo do_shortcode('[vc_row][vc_column][vc_single_image image="887"][/vc_column][/vc_row]')
}

elseif (is_page(14)){
echo do_shortcode('[vc_row][vc_column][vc_single_image image="886"][/vc_column][/vc_row]')
}
?>

I hope this helps.

Thank you!

Hello,

You can do it with this code:
.td-g-rec-id-content_top{
float:left!important;
padding-right:10px;
}
Add the code in the theme panel->custom css box

Thank you!

Hello,

You can do it with this code:
.td-g-rec-id-content_top{
float:left!important;
padding-right:10px;
}
Add the code in the theme panel->custom css box

Thank you!

Hello,

But you do not use the theme top menu but rather a plugin. I cannot provide any solution for third party plugins. I can provide a solution for a theme element but not for plugins as it;s not covered by the theme support.

Thank you!

Hello,

Unfortunately our theme does not have such an option. You can either try to use a plugin such as adrotate or try to alter the php code.
The code can be found here: http://screencast.com/t/NOd2Hnf5s

Thank you!

Hello,

Please try this code:

.td_module_18 .td-excerpt{
text-align: left;
}

Thank you!

Hello,

Please use the official guide to set up the counter: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
And after you set up everything,m make sure you allow it a bit of time as it;s not a live count and it is affected by cache. It helps to clear all caches and reset cdn files if you use it.

Thank you!

Hello,
Thank you for posting your method of implementation. If this works out, it will help lots of people trying to use amazon links with our theme.

Hello,
The top menu was never intended to show on mobile so that is why it was hidden. it can be reactivated with css but I will need a link to your site so I can provide the proper css code for it.
Thank you!