Hello,

We have reports of this happening because of some server settings and virus scans that detect the file as a potential threat. Please contact your host and let him know about this and make him unblock the file from the server side. There is no threat in the file but maybe there is a piece of code detected as a false positive.
If this also does not fix it, please use this guide: http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-wordpress-white-screen-of-death/

Thank you!

Hello,

Form the theme panel, no. You can remove the og image from here: http://screencast.com/t/K0vUhy7fC
As for the author, if you want to remove it, you can do so from the theme panel but it will also remove the author from the posts: http://screencast.com/t/sxsboIWKr1h

Thank you!

Hello,
The mobile version of the site cannot have a background. The background is shown on desktop and tablets landscape. Starting from tablets portrait, you will not be able to see the background at all as there is no enough space for it. The mobile background you added is probably for the menu but the background ad does not work on mobiles.
Thank you!

Hello,
The issue is not related to visual composer i;m almost certain of that. It is most likely a plugin conflict. A js error is in most cases caused by plugins or js optimization or even custom code if you did not implement it properly. If you want the latest version of VC you will have to update your theme as you do not have the latest version and then also update your plugin by following these guides:
https://forum.tagdiv.com/how-to-update-the-theme-2/
https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Thank you!

Hi,
Our theme was built to work with the standaqrd adsense code. Since then, adsense released a whole bunch of new ads we did not have the chance to implement. They can work but they require something extra. Please read this topic: https://forum.tagdiv.com/topic/page-level-ads-problems/
As for your other ad problems, please try to disable all plugins except visual composer. clear cache and reset cdn files if you use it. Then test ads again. As an alternative, try to use adrotate to eliminate the theme ad system and see if the ads run with a plugin and not the theme system so we can rule out any theme related issue.
Thank you!

Hello,
The white space is first added by an empty space you add after each image. Simply access your post and delete any spaces between the images. There is an empty paragraph between all of your images.
Thank you!

Hello,

Unfortunately there is no easy way to add a gradient to all blocks. It was added on the grids as the post title is over the image and if your images are too bright the title will not be shown, but it’s not needed if the text is under the image. Our theme has no setting to add the gradient. If you still want it, you can use this css code in the theme panel->custom css box:

.td-module-thumb a:last-child:before{
bottom: 0;
content: "";
display: block;
height: 70%;
width: 100%;
position: absolute;
z-index: 1;
background: -moz-linear-gradient(top, rgba(0, 0, 0, 0) 40%, rgba(0, 0, 0, 0.7) 100%);
background: -webkit-gradient(linear, left top, left bottom, color-stop(40%, rgba(0, 0, 0, 0)), color-stop(100%, rgba(0, 0, 0, 0.7)));
background: -webkit-linear-gradient(top, rgba(0, 0, 0, 0) 40%, rgba(0, 0, 0, 0.7) 100%);
background: -o-linear-gradient(top, rgba(0, 0, 0, 0) 40%, rgba(0, 0, 0, 0.7) 100%);
background: -ms-linear-gradient(top, rgba(0, 0, 0, 0) 40%, rgba(0, 0, 0, 0.7) 100%);
background: linear-gradient(to bottom, rgba(0, 0, 0, 0) 40%, rgba(0, 0, 0, 0.7) 100%);
filter: progid:DXImageTransform.Microsoft.gradient(startColorstr='#00000000', endColorstr='#b3000000', GradientType=0);
}

Thank you!

Hello,

The theme licence cannot be moved from the theme settings. you can use it with the same license, you only need to remember the old domain for the eventuality that we will have to verify the license. Knowing this, if you still want to remove the license and create a new one, you will have to contact us via email at contact@tagdiv.com and provide your envato purchase code and the domain the code was activated on.

Thank you!

Hello,

You will have to change the wordpress template for that as our theme does not add the pagination but rather WordPress does. This is a wordpress customization.

Than kyou!

Hi,
Please disable all plugins except visual composer, clear cache and reset cnd files. Then test again. It could be a simple plugin conflict. If you still have issues with this, provide a link to your site so we can take a look.
Thank you!

🙂 Nice.

Hello,

Please switch to a wp default theme and use the same implementation and see if that works. Our theme does not change the embed method from wp. You can simply place the youtube url (not iframe) in the post content even in visual mode and WP should grab the video and embed it like so:
http://screencast.com/t/y0WQmdMP That was a youtube video url pasted inside the post in visual mode. It works on the front-end as well.
Please also try to disable all plugins except visual composer, clear cache and reset cdn files if you use it as it could also be a plugin conflict

Thank you!

Hello,

We have not added pinterest in the social counter as it’s already on the social sharing buttons. I already added this request to our update list but I cannot promise anything.

Thank you!

Hello,

Unfortunately, plugin implementation is not covered by the theme support. We only recommend these plugins: http://screencast.com/t/Rf8WHtXG
Anything outside of this list is not tested and we cannot guarantee it will work with our theme. We cannot provide support for plugins as plugins are created for the standard WordPress code and premium themes such as ours or any other theme on themeforest are custom built, with custom code, that some plugins cannot recognize. We do not have a customization department so you will have to hire some help with this task from a freelancer or developer as we cannot tackle such tasks. Sorry.

Hello,

Pleas provide a link to your site so we can see this misalignment as we are not aware of such errors in our theme. I will need the link also to provide the proper css code to remove the button as our theme has no setting for this.

Thank you!

Well the demo has no excerot at all. Look. If you do not know how to set up a homepage, please use this guide: https://forum.tagdiv.com/homepage-how-to-build-and-set-it/
There are 2 types of homepages you can use in our theme and on every theme out there.
A static page and a blog template. The blog template can only be changed from here: http://screencast.com/t/FFoHn6Mr6vKb
As for the homepge, you can use visual composer and build it as you want. Excerpts can be controled from the excerpts section or you can use a block that has no excerpts.
I hope this helps
Thank you!

Hello,
It depends on your implementation method. Our theme does not change the default WordPress embed feature. Please provide an example on how you are implementing your youtube videos.
Thank you!

Hello,
Well we have not tested any ads from html5maker.com so I cannot provide any solution to something that is not tested and we have no clue about it;s functionality. For non adsense ad codes we suggest using this method: https://forum.tagdiv.com/using-other-ads-non-adsense-ads/ If your ad does not work with this method, you will have to use a plugin to render ads. Our ad system will render most ads but not all of theme. Originally it was built to work with adsense only.
Thank you!

Hello,

Unfortunately our ‘blog’ page is a custom made one, not created using our theme s but made from scratch. Our website is not a live demo of the theme. This is the live demo where you can see the theme features and functionality: http://demo.tagdiv.com/newspaper/
The excerpt issue you are referring to is a different matter. The excerpt shows an ad code you use on your site. Our automatic excerpts will grab any custom code you ad as well so if you want to go around it, you will have to add a custom excerpt to your post in the excerpt field in post edit here: http://screencast.com/t/LDfCOe63Ws
Please also check the documenentation (upper right corner of this forum) for more information about the theme elements and functionality.

Thank you!

Hello,

Leverage browser caching is not done by copying the code we provided. It is only a sample of how it;s done. You need to adapt the code to your specific case. You will have to search for a few tutorials on how it;s made. We only provided an example, not a guide on how to customize the code to your specific case.
You will find many online resources for this such as https://varvy.com/pagespeed/leverage-browser-caching.html that can help you on your quest for page speed improvement.

Thank you!

Hello,

Unfortunately you cannot push it more to the right as it is affected by the content width. http://screencast.com/t/4sGg8xn6ee5 The content will not let it go past that point. The padding right is available over the whole page, not just the header. If you want to have it further right it will mean increasing the main content width and we do not recommend this.

Thank you!

Well you can add your code in the desktop section only so you do not affect other screen sizes.
As an alternative you can use ‘clear’: http://www.w3schools.com/cssref/pr_class_clear.asp
Thanks.

The bottom border for the block titles can be made thicker with this code:
.block-title {
border-bottom: 3px solid #067ab4!important;;
}

Thanks.

Hi Justin,

1) I’m not sure why you say wp super cache is no longer available. You can download it from here: https://wordpress.org/plugins/wp-super-cache/
Nothings has changed

2) It can be a plugin conflict but that is not a theme related error. It is a wordpress file that is mentioned in the error message. The theme is under wp-content/theme/newspaper/ not in wp-includes. Please make sure your wordpress install is up and running before installing the theme.
Plugins can also be a reason for it so test it without plugins by disabling all of them except visual composer, clear cache and reset cdn files.

Thank you!

Hello,

It’s best to use ftp as the latest version of wordpress created this issue where you are not able to delete any theme at all from the admin panel. Please use ftp and delete the theme and install it again using this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ (choose the ftp method)

Thank you!