Hi,
If you want to delete the theme simply access your files via ftp and delete the theme folder from wp-content/themes/
Thank you!

Hello,
You could try to create a testing platform for such errors. Create a sub-domain and a fresh install of wp and the theme and test there to see if the error is still present. We have not encountered such issue before so i assume it’s some sort of a redirect issue. Try to restore the theme to it;s default code after you make a back-up of course and remove any modifications made to the theme and disable all plugins.
if you still cannot get it to work please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate this issue.
Thank you!

Update: I see my colegue already replied via email and provided a few suggestions. please follow them and create a fresh install as I also suggested. And then try to remove modifications afetr backing up to get the theme as close to default as possible.

Hello,

Our theme uses fixed thumbnails and there is no easy way of changing them. if you want to tackle this task you need to use the theme api and edit the size for each thumb: https://forum.tagdiv.com/td_api_thumbupdate/ Coding skills will be required for this and you have to edit the ss for the modules as well for positioning.

You can control the excerpt on every module in particular from the theme panel: http://screencast.com/t/S21NuYxz0v

The third request is very tricky to do as our css is indeed a it large (not as large as a multi-purpose theme though I have seen css of over 1+mb on those themes) I cannot rpovide any safe way of editing the style.css file and to remove any classes you do not use. most of theme are needed but you can edit out a few safe parts that you will probably not use. for example you can delete any plugins related code such as woocommerce or bbpress if you do not plan on using them. But you have to be careful as there are lots of css rules that apply to common elements so you might delete something you actually need by mistake. http://screencast.com/t/MwMFt5BZ
So you really need to know what you are doing before deleting any theme code as you may break the layout otherwise.

Thank you!

Hello,
In order to delete anything on a page you must edit the page using the wordpress settings http://screencast.com/t/2l6SAEH5M and then editing the page in visual composer. You can add or delete any element from the page content
Maybe this will help: https://forum.tagdiv.com/homepage-how-to-build-and-set-it/
Thank you!

You will not lose any data at all. Simply follow the guide and your data will be safe as it is kept in the database. you will not modify anything in the database
thanks.

Please try one more thing.
I see you use version 7.2 of newspaper. We only tested 7.3 so please update your theme to the latest version by following this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ and make sure you up-date visual composer as well: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Let us know how it goes
Thanks

Hi,
Well apart from the punctuation issues, Everything else you mentioned seems fine: http://screencast.com/t/18vMRqizFBz Does the Turkish language require any of the google font support found here? http://screencast.com/t/7vMoG2PGeXo2 Try to enable all of them and see if the punctuation is back in place.
LEt us know if you still have trouble with fonts and provide an example of other problems you face as i can only see the font issues.
Thank you!

Well we have no reports of the get_header issue causing fatal errors. if you do a search through this forum you will find quite a few topics regarding this issue but none reported fatal errors. In most cases there was only an error message in google’s structure data testing tool but nothing more. So I can;t say for sure your errors come from the get_header issue. You will have to wait and see if they come back even with the fix in place.

Thanks

Hello,

Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. then test the grid again. The grid on our end does not behave in such a way so there is something on your end affecting it.

Thank you!

Hi,
Please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate this issue. please also paste a link to this topic so we can identify you.
thanks.

Hi,
Our theme has nothing to do with google’s decisions to accept or reject a website for their ads but i assume these are the reasons why: http://screencast.com/t/5zzfI7ZCrz – http://screencast.com/t/yLFHedx1N too many advertisements.
Thank you!

Hello,

Sorry but I’m not sure what plugin you use for these buttons but the css for theme is all over the place. you will be better off re-creating this element a different way as there is no simple way of fixing these buttons.
I cannot even find the anchor tag. there is no link set to them.
I assume it’s a plugin you use but it seems it is not compatible with our theme. Sorry. use a different implementation. you can create a simple layout like that using basic html.

Thank you!

Hi,
You can follow this guide to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/
and also make sure you update visual composer: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Thank you!

Hello,

Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. This is most likely a plugin conflict affecting your site.

Thank you!

Hello,
The revolution slider works without an ‘activation code’ i;m not sure what you mean when you say ‘active’.
A plugin is either enabled or disabled from the plugins section of wordpress. If the plugin is enabled, it is active and working. The plugin activation process that requires a code to activate it is another thing added by the plugin author to force people to buy their product, but you do not have to buy the product as we already provide it free of charge.
Thank you!

Hello,

Please be more understanding. We get lots of messages and it’s hard to keep track of everybody. You say you already sent us the url via email but how can we recognize which one is you? You username here on the forum does not match any email address we received mails from and we have not received any email from strategic.cyberintelligence@gmail.com which is the email used to create the forum username…The site you provided is not found in any emails we received either so how can we know which one is you? I assume you are referring to the screenshot email from the other topic but we have not received any screens at all via email. Please make sure the address you sent the emails to is contact@tagdiv.com

Now for the matter at hand: You use header style 10 that shows exactly the size you upload the logo in: http://screencast.com/t/Pn5hGM5c please make sure you select the right size when uploading a logo and not a thumb of the logo from this WP setting here: http://screencast.com/t/I5Yy9R1303

Thank you!

Glad you got it going! Good job!
Thank you for sharing your code.

Hello,
\
The pop=-up is indeed a theme element. it is a more articles box. IT was only meant to show a few articles but you have it set as big as the screen. You can remove it from mobile altogether by using this css code:
@media(max-width:767px){
.td-more-articles-box{
display:none!important;
}}

You can add the code in the thee panel->custom css box

Thank you!

Hi,

I cannot say for sure if the errors are related. It looks like a hosting error to me.
Did you increase your system status parameters according to our guide? https://forum.tagdiv.com/system-status-parameters-guide/ it could e a memory issue or it could be related to the get header but we have no reports of this yet. Just making assumptions. sorry.
Try the method me and Andrei posted above to make a redirect to the homnepage on the get_header code and see if you still get the errors.

Thanks

Helo,

Well the iframe works but it provides an error. Are you sure the iframe code is correct? http://screencast.com/t/kkQ7C1RA if i increase it to 100% width: http://screencast.com/t/V7qs59D3z

Thank you!

Hi,

You can use the ad in a custom ad spot in your theme panel: http://screencast.com/t/swJWM7MHe
Make sure you use this method as it not an adsense ad: https://forum.tagdiv.com/using-other-ads-non-adsense-ads/
Then you can use a do_shortcode function inside the theme files to make the theme render the shortcode in your desired location. you can add it in the header if you want to have it above all of the content. Depending on the header ad that you use, you can add the code like so:
http://screencast.com/t/b8zN12pDb
<?php echo do_shortcode('[td_block_ad_box spot_id="custom_ad_1"]');?>

Thanks.

Ok,
Please allow us a bit of time to investigate and we will come back with an answer via email as soon as possible.
Thank you!

Do you have any redirects in your htaccess? or custom code in your child theme or in the theme panel custom code boxes. Please also check that and if you still cannot get it to work properly, please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate this issue.
Please also include a link to this topic so we can identify you.

Thank you!

Hello,

Please increase your system status parameters according to this guide: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hi,

The tests we ran today showed no error results so it is safe to assume it’s OK to update your WP.

Thank you!