Hello,
Unfortunately index.php will not work from the child theme. You have to use the main theme files.
Thank you!

Hi,

The css code needs to be added in the them panel inside the custom css box: http://screencast.com/t/OLPY0x73

Thank you!

Hello,

You do not have to install a demo to use the theme. Demos are optional. You can use the theme with all of it’s features without a demo installed.

Thank you!

Hello,

We can’t offer customization services at the moment so if you really need this and you’re not aware of the steps you need to take in this regard please consider hiring a developer or a freelancer to do this for you.

Thanks for your understanding!

Guess it’s possible after all…good job!

Hello,

The new updated provided a new setting for the homepage. These elements can now be disabled separately for posts and for pages. The new setting can be found here: http://screencast.com/t/nSg3kKwb

Thank you!

Hi,

The post loop settings only work for the loop. If you want to exclude certain categories from the blocks on the homepage you can do so from block settings: https://forum.tagdiv.com/block-settings-tutorial/

Thank you!

Hi,

Unfortunately our theme does not allow the customization of the category pages beyond the category settings found here: http://screencast.com/t/mIburmESO49F You cannot use visual composer on category pages so there is no way to add elements from the theme settings.
You will have to edit the theme files and use a do_shortcode function. Please follow this guide for an example of how it can be done: https://forum.tagdiv.com/topic/adspace-in-category/

Thank you!

Hello,

Please read the official guide on how to use gravatar: https://en.gravatar.com/site/implement/
Alternatively you can try this plugin: https://wordpress.org/plugins/wp-user-avatar/

Thank you!

Hi,

Try this code:
.td-page-content .dropcap3, .td-post-content .dropcap3, .wpb_text_column .dropcap3, .td_block_text_with_title .dropcap3, .bbpress .dropcap3, .woocommerce #tab-description .dropcap3, .mce-content-body .dropcap3, .comment-content .dropcap3{
margin:0!important;
}

Thanks.

Hello,

Please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate this issue. please also include a link to this topic so we can identify you.

Thank you!

Hello,

I will add your suggestion to our list for future updates and if the request grows in popularity among our users, we will implement it in a future version of the theme.

Thank you!
Bogdan B

Hello,

Our theme does not provide any category ad spots unfortunately. you will have to place a custom ad in the thee files if you require an ad on category pages.
You can use the ‘custom ad 1’ ad spot and then use this code:
<?php echo do_shortcode('[vc_row][vc_column][td_block_ad_box spot_id="custom_ad_1"][/vc_column][/vc_row]'); ?> and add it to this file like so: http://screencast.com/t/NblSUxUvrE

Thank you!

Hi,

Please make sure your theme is updated to the latest version by following this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ and then update your visual composer plugin: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
If you still have trouble with the templates please contact us via email at contact@tagdiv.com and provide a link to your site and login information so we can access the back-end to investigate.
Please include a link to this topic so we can identify you.

Thank you!

Hi,
please disable all plugins except visual composer, clear cache and reset cdn files. then test the theme panel again. Let us know if you still have issues with the ads.
Thank you!

Hi,
We have no reports of this until now. If your images are not linked to an attachment page then there should be no attachment page. Please let us know if you still have trouble with this.
Thank you!

Please send us an email at contact@tagdiv.com and provide wp-admin so we can access your back-end to inspect the issue. Please also include a link to this topic so we can identify you.
Thank you!

Hello,

The top area is destined for the mobile editor if you use the mobile theme
As for the latest articles, unfortunately this element was built to stay at the bottom and there is no setting to move it to the top. You can however use blocks to show the latest content. You can place blocks at the top of the content and change the page template to another that does not use the latest articles section: http://screencast.com/t/nQKql32sK

Thank you!

Hello,

Unfortunately there was a flawed update released that broke the mobile theme. We are sorry for the inconvenience. The correct theme version was re-uploaded so please update your theme again. The version of the theme is still 7.3 but the fix for the mobile theme is implemented.
The author will need a bit of a css fix so until the next theme version please use this CSS code in the mobile theme’s custom code box:

.td-post-author-name div { display:inline; }

Thank you and sorry for the inconvenience.

Hello,
In order to change the social counter settings you have to access the back-end to edit the block. Please use this guide to set up your social counter: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Thank you!

Hello,
The predefined pages are available in the templates section of visual composer: http://screencast.com/t/4xrUCiSufo
This will only appear on blank pages though. If your page already has content you need to press the template button: http://screencast.com/t/gcqBIRkj
Let us know if you still have trouble finding the templates
Thank you!

Hello,
I have inspected the blank space in your sidebar and the elements that are gone seem to be external plugins: http://screencast.com/t/ZUlNfW9MO please make sure these plugins are active and working with our theme.
Please check your widgets area and your plugins section
Thank you!

Hi,

The capital letter is a dropcap: https://www.youtube.com/watch?v=VIND8uYXMnk (mark 2:20)
As for the color, post elements grab the theme accent color: http://screencast.com/t/1nz7LA5CRss
The blockqopte color can be set separately from here: http://screencast.com/t/ChmofAOcHWC3
But the dropcap can be targeted with css if you want to change it’s color:
.dropcap{
color:#f49586!important;
}
You can add the code in the theme panel->custom css code

Thank you!

Hello,

The post date is was not added by default to block 15. You can replicate it from another block though but you cannot add it very easy over the featured image. Here is an example of howit can be done:
http://screencast.com/t/YfM8Xhocu6
First you need to add this code:
<?php echo $this->get_date();?> in this file like so: http://screencast.com/t/gQ5B0iNCEnjP
Then you can use this css to decrease the font a bit as the default one is too big:

.td_module_mx4 .entry-date{
font-size:12px!important;
}

I hope this helps.
Thank you!

Hi,
Please disable all plugins except visual composer. clear cache and reset cdn files if you use it. It could be a plugin conflict. If the problem is still there, please provide more details about the element as our theme does not have a featured posts widget(there is a featured post sorting option for blocks but not a stand-alone widget). Please also provide a link to your site so we can inspect the element.
Thank you!