Hello,
Please make sure you do not have those particular posts set as a smartlist. smart lists ignore ads. if this is not the problem, please disable all plugins except visual composer, clear cache and reset cdn files. Let us know how it goes.
Thank you!

Hi,

You can try to add conditions in the phph code but there is an easier way.
Try to use this css:
.home .menu-item-26665{
display:none!important;
}

Add the code in the theme panel-> custom css box.

Than you!

Hello,
The modules used on category pages are not like the blocks on a page. They do not have block settings. Only he module style can be chosen from the theme panel but there are no other settings for them. If you want to have a boxed layout it is enough to set a background image or color from the theme panel. Once an image or color is set as a background, the site will go into boxed mode. As for the borders, our theme does not have any border option for these elements. Blocks can have borders from block settings but category modules can’t
I hope this helps.
Thank you!

Hello,

Unfortunately the mobile theme does not allow such customization. All of the settings for the mobile theme can be found here: http://screencast.com/t/PERefjTeV
At the moment these are the only settings available. Anything beyond this panel can only added through customization and requires coding knowledge.
Tha mobile theme is our first attempt at this so the settings are stiull limited at the moment. We do plan on adding more features in the future but at the moment it has it’s limitations.
Thank you!

Hi,
The footer content can be changed from the footer section of the theme panel: http://screencast.com/t/7vot15F6Tf1U and from the widgets area: http://screencast.com/t/KMtdkqm2yGo
If you want to change the font settings you can find footer fonts here: http://screencast.com/t/6uCZGxsa1b
Thank you!

Hello,
The word news block is simply a block title you can change from the page edit screen and block settings
As for the theme panel, you can remove some demos from there by altering the theme files. You can find the code for these elements here: http://screencast.com/t/2SlRUMC7JK If you want to remove an element from the demo install menu, you can simply delete it from the file like the code I highlighted. Be mindful of the commas and parentheses though.
Thank you!

Hello,
If you want to add extra formats in the tiny mce editor you can follow this topic to see how it can be done: https://forum.tagdiv.com/topic/custom-post-formats/
Thanks.

Hello,
The custom field you are looking for is ‘td_post_video’: http://screencast.com/t/RNCztZaHx
Thank you!

Hi,
If you want to change the order of the sibling categories, they can be found here:
http://screencast.com/t/frkvhza5D
You will need coding skills to alter the function and change the sorting. We have no easy solution to provide in this regard unfortunately
Thank you!

Hello Mario,

Unfortunately if you customize the theme it will be harder and harder to keep your customization if you require updates and this will always be the case. There is no way of changing the theme code and make it update proof. We have to keep up with current technologies and have to update our theme as much as we can to keep up in an ever changing environment. Our advice is to try using as little customization as possible and try to use the options provided by the theme so you can update your product without having to pay a programmer to adjust the code every time you update. Unfortunately there is no answer for all the ‘WHY’ questions. They were decisions made by the development team that had to be taken. We are sorry for the inconvenience caused by these decisions.
As for the new page builder, it is still in development and we cannot say for sure when and if it will replace visual composer. They will both work in parallel for some time as they are compatible with one another.
Our future plans are to update the theme as much as possible and keep up with current tech. We plan on implementing our own page builder but at the moment there is no plan to ‘ditch’ visual composer.

Thank you!
Bogdan B

Hi,
If you want to change the demo, you do not have to pay anything extra. Simply access the theme panel and install your preferred demo., There is no limit to this., you install and test all of them and chose the one you want to use.
Thank you!

Hello,
I have checked your site and all videos seem to work properly. Please provide an example of a video that is not working and please mention how you implemented it.
Thank you!

Hi,
This issue is usually caused by ad banners not added properly and have fixed widths. If you use custom ads, please use this method to implement them: https://forum.tagdiv.com/using-other-ads-non-adsense-ads/
Thank you!

Hi,
Unfortunately there is no update proof way of altering the theme files. Sorry, Customization is as the name describes. Custom. An update replaces certain files to add the new code. The file needs to be replaced for the old theme to get the new code so your code will have to be re-added to the new file if it gets replaced. Unfortunately we cannot add the code in our theme. Our development team decides what gets implemented and what doesn’t and they have strict rules about everything that gets added in. Sorry.
Thank you!

Hello,
The warning refers to the 7 days post sorting. It is a condition placed in our code to count the number of days for the 7 days post sorting. We have no reports of this warning yet. Maybe you use php 7. This could be the case as php 7 changed a few things and some techniques got deprecated. You can ignore these warnings as they do not affect the functionality of the theme.
Thank you!

Hi,

If you filled out all of the fields and the social icons do not appear, please try to clear all caches and test other settings in the theme panel and see if they apply. If no setting applies, disable all plugins except visual composer, clear cache and reset cdn files. If you still have trouble with this please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate. Please also paste in a link to this topic.
Thank you!

Hi,
You will have to contact your host and ask if there is any caching on the server itself and information about how to clear it. Please also disable your maintenance mode/coming soon plugin.
Thank you!

Hello,
The first problem is a caching issue. Please make sure you use wp super cache, not other untested caching solutions. Please clear your cache from your current cache plugin and then install wp super cache and set it up according to this guide: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Then try to clear any other cache you might have: a cdn server or hosting cache.
For the second issue, please disable all plugins except visual composer and install the mobile theme without other untested plugins active. The mobile theme as well as the standard theme are not compatible with all plugins unfortunately.
Thank you!

Hi,
There is no custom implementation. You can use visual composer and place a revolution slider element at the top of the page. The logo position is added by the header style that you use. on the demo we use header style 11.
Thank you!

Hi

This is a complex task which require lots of customizations in theme’s files and I can’t provide a solution now. You can find more details about td_api_plugin usage in our documentation: https://forum.tagdiv.com/practical-example-how-to-add-a-new-block-and-module/
Please consider that this task require good coding skills and if you can’t do it yourself my advice is to find someone to help you or hire a freelancer from sites like http://studio.envato.com/ to do it for you.

Thanks!

Him,
Well, yes you cannot have access to extras premium content without a payed license. The free version has it’s limitations. There is a big difference between ‘the full features of the plugin’ which means you can use the plugin and have access to all it;s settings and capabilities, and the extra content and updates provided by the plugin author. You cannot install add-on, templates, updates basically everything that requires a registration code. If you want to have access to those features you will have to buy the plugin.
Thank you!

Hi,
This issue happens when the index.php file is called directly. Something that would not normally happen when browsing a site, only found by crawlers which find all of the possible url’s in a site. Please follow these 2 links.
https://ardamis.com/2011/06/02/fix-for-php-fatal-error-get_header-in-wordpress/
https://forum.tagdiv.com/topic/a-few-errors/
Thank you!

Hi,
Unfortunately our theme does not support DFP out of the box. We created the theme to work with standard adsense codes. You can follow this topic to see how other users managed to implement it but it’s only done through customization https://forum.tagdiv.com/topic/tutorial-responsive-ads-with-google-dfp/
Thank you!

Hello,
Unfortunately, at the moment, we have not tested it. We will look into it for future updates though.
Thank you!

Hello,
If you add an Instagram id in the theme panel social sharing options, there will be a button in the top bar and footer sharing options: http://screencast.com/t/IKr9j2Yi This also applies to email.
FOr the instagram there are a couple of places you can add it. The first one is the social counter: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/ and the second one is the instagram widget: https://forum.tagdiv.com/instagram-widget/
Gmail unfortuantely can only be added in the top and bottom sharing buttons.
Thank you!