Hi,

Unfortunately the td_config file will not work from the child theme so you will have to make this modification in the main theme. There is no update proof method for customizing the theme files. Not even the child theme is update proof.
As for the second question, you can use css to reduce the size of the image. You can post a link to the block in question and I will provide the code for it.

Thanks.

Hi,

Usually, this kind of error appears when using CDN or loading fonts from a different source.
The solution to this issue is simple. You will need to add some code to your .htaccess file like this post suggests: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/

Hope this helps.

Thanks.

Hi,
Upon further investigation in this matter, there seems to be a thumb used on the galleries. You can remove this thumb by commenting out or deleting this code:
http://screencast.com/t/mXRDOVcXS
Thank you!

Hi,
If you want to change the travel theme’s layout, you can use revolution slider and simply replace the top elements with your slider.
Thank you!

Hello,
A bug in the theme is present on our official demo as well, not only on your end 🙂 Here is how block 16 displays on our end: http://demo.tagdiv.com/newspaper/block-16/
If you made any modifications to the code, please revert them to the theme default.
Also plugins can also cause this type of issues so please try to disable all plugins except visual composer, clear cache and reset cdn files.
Let us know how it goes.
Thanks.

Hello,
Here are some solutions provided in the official plugion documentation in order to position the voder image better: https://codex.buddypress.org/themes/buddypress-cover-images/
ALso please check the image you uploaded as it’s cut by default, not by the plugin: http://question2answer.club/wp-content/uploads/buddypress/members/1/cover-image/575a8fb721cc9-bp-cover-image.jpg
http://screencast.com/t/gZ8weqCT3dI
Thank you!
Bogdan B

Hello,
Our blocks will show a custom post type so you can set different forums to a block by using the bbpress forum post type: http://screencast.com/t/cCgdDY4fT – http://screencast.com/t/jJVpp4ip
Thank you!

Hi,
Unfortunately the pagebuilder does not work on the mobile theme. That is the entire point of the mobile theme to not use the pagebuilder in order to get faster loading speeds as pagebuyilders are very “heavy” when it comes to speed. https://forum.tagdiv.com/the-mobile-theme/
Thank you!

Hello,
Meta information can be either removed from the code or hidden with css.
You need to identify the module you use and use the browser inspector to get the classes. Use this code to hide the meta and add different block classes to it depending on the block or module you want to remove the meta from.
for example on a block 4 I would use the code like so:
\.td_block_4 .td-module-meta-info{
display:none!important
}
Thank you!

Hi,
1) Please contact your hosting then and let ask if there is any caching set automatically and how to clear it. Make sure you also clear wp super cache.
2) The footer logo on the mobile theme can be removed with this code:
.footer-logo-wrap{
display:none!important
}
3) The minify option we use is this one: https://forum.tagdiv.com/cloudflare-cdn/
Hope this helps.
Thanks.

Hi,
Visual composer doe not cause errors with our theme as it;s created by us. There is most likely a compatibility issue between speedbooster and another plugin. Please disable all plugins except visual composer and speedbooster, clear cahe and reset cdn files.
Then check your site again.
Also if you set any custom code in the theme panel that maybe affects speedbooster, then you will get a js error and that is the main reason for disappearing images.
The lazyload animation breaks first on a js error so disabling lazyload will bring your images back, but that will not fix the error. It could affect other parts of your site.
Thanks.

Hi,
Please read this topic:
https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Thanks.

Hi,
Please try to disable all plugins except visual composer, clear cache and reset cdn files. Our theme does not alter the wordpress image gallery. You can set the image dimensions from here: http://screencast.com/t/knYTb3jp7K
http://screencast.com/t/oZzR8peoNz
Thanks.

Hi,
We have no reports of this error until now. Please make sure you disable all plugins except visual composer, clear cache and reset cdn files. this could be a simple plugin conflict.
Let us know how it goes.
Thanks.

Hi,
The problem you face is the thumbnail not being used on this block so the images get their full height that is different from one another so the post title is in different places on different modules.
Please make sure you have this thumbnail checked in the them panel: http://screencast.com/t/VB8zIcfTm0xS and then follow this guide to regenerate your thumbs: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
Thanks.

Hi,
In order to change the size of the avatar, you have to change this value here:
http://screencast.com/t/qzjKRe1cljn and then use this css to position it properly:
.author-box-wrap .avatar{
width:initial!important;
}
.author-box-wrap .desc{
margin-left: 215px;
}
This will cause a miss-alignment on mobile phones though so you need to change the css and adapt the widget for responsiveness as well.
Thank you!

Hi,
The update should go smoothly and no settings should be lost as the settings are kept in the database including custom code added in the theme panel. It’s best to always do a back-up just in case. The ftp method is the safest one as if an error occurs in the update process, you will have to delete the files and upload the new theme files anyway. We recommend using the ftp method and follow this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/
Please also make sure to update your plugins as well (visual composer and social counter)
Thanks.

Hi,
Thank you for your suggestion. I will add this to our list for future updates and pass this information on to our development team.
Thanks.

Hi,
You can deactivate the thumbnail from here: http://screencast.com/t/1jeqCpDJEil8 and use the full size image instead. the downside of this is that you cannot set only module 4 to not use it, as there are other modules that use this thumbnail. You can make module 4 use another thumbnail if you want. You can create your own thumbnails through the theme api: https://forum.tagdiv.com/api-thumbnail-introduction/ if you have the proper knowledge.
Then you can change the thumb used on module 4 from here: http://screencast.com/t/516Ro7aG
Hope this helps.
Thank you!

Hello,
The facebook like counter here: http://screencast.com/t/YwIUwepnxcgH will count the number of likes the post received whether it’s on facebook or on your post directly. It will not count the likes from your page on facebook. Those likes are grabbed in the tagdiv.social counter widget if you set it up properly.
Thank you!

Hi,

If you do not use the mobile theme, here is no setting for changing the menu for mobile as there is no difference between the mobile and desktop site. It is the same version in responsiveness mode. Our theme has no such option.

Thanks.

Hello,
For the non-adsense ads, please use the correct implementation method like shown here: https://forum.tagdiv.com/using-other-ads-non-adsense-ads/
Please use the div’s provided and the re will not be any issue with your ads responsiveness.
Thank you!

Hi,
For the css issue with the white space, please use this code:
.page-id-2115 .td-main-page-wrap {
padding-top: 10px;
}
The code will only work on that particular page so it will not affect any other part of the site/
AS for the mobile theme, your page will not show up on mobile if you do not create a mobile version for it by using the second editor (the mobile editor). You can read more about this here: https://forum.tagdiv.com/the-mobile-theme/
Thank you!

Hi,
This is a known issue caused by wordfence. Please set your firewall settings in wordfence toi learning mode as specified in this topic: https://forum.tagdiv.com/topic/cant-save-theme-settings/
Thanks.

Hi,
Please also check our demo with the structure data analysis and see if our demo also gets the error. Of it does not, then it’s something on your end causing it. Either a setting or a plugin that interferes with the post meta information. Please try to disable all plugins except visual composer, clear cache and reset cdn files.
https://search.google.com/structured-data/testing-tool?hl=EN#url=http%3A%2F%2Fdemo.tagdiv.com%2Fnewspaper%2Fwordpress-news-magazine-charts-the-most-fashionable-new-york-couples-in-2016%2F
(our demo does not get any errors)
Thanks.