Hi,
That could be the key, as it does not register as an author, but as a user submitted comment. You have to post comments while being logged in as an author for the theme to detect the author’s comments.
Thank you!

Hello,
Thank you for your appreciation.
1) The featured video option cannot allow other networks unfortunately and there is no easy way to add a new network to the options. You can however use a standard post template and use post style 5 that does not use the featured image inside the post content. then you can simply embed a video from your network of choice. The featured image has to be set manually as the theme will not grab the thumb from the video itself. If this is not a viable solution for you, then you will need to hire a freelancer to help you implement the networks you mentioned.

2) Please follow this topic to remove the google fonts: https://forum.tagdiv.com/topic/remove-google-fonts/#post-96617

3) For the social icons, there is no setting to add new ones, but you could try to use this method and add a new social network if you have the proper coding skills (this does not apply tro the social counter but the top and bottom article sharing) https://forum.tagdiv.com/topic/linkedin-button/

I hope this helps.
Thank you!

Hi,
Please deactivate all plugins except visual composer and then activate the mobile theme first, before all your other plugins as there is an activation conflict. It needs to tie into the wp code first, before the other plugins. (this is not always the case but it worked in most cases)

(The bump has the opposite effect on our forums. S we answer from oldest to newest so it will make your topic ‘newer’ again so older ones get their answer before yours.)
Thank you!

Hi,
The top bar can be selected from the theme panel and chose one that resembles that one: http://screencast.com/t/pSdCe0ON and then change the colors for it: http://screencast.com/t/5dEwZtQTv
you can increase the font size and the line-height (that controls the vertical distance of the top menu) from here: http://screencast.com/t/1AxNlkKRD
Hope this helps.
Thanks.

Hi,
Try to increase this number to a big one to see if it affects the speed at all. Try like 3000000. Try to change the delay as well. If nothing happens, then it means you use speedbooster. This means that the theme will use the minified version of the js and finding the delay there will not be as easy .
Thank you!

Hi,

Speedbooster has a special compatibility list and only works with a few plugins. Please follow this topic to learn about this:
https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/

Thank you!

Hello,
I also replied to you via the themeforest dashboard. I see you already updated it and the error is fixed. Check your site again.
Thank you!

Hello,
Contributors never had access to post settings as they cannot edit posts by default in any version of our theme or wordpress for that matter. Our theme uses the default roles and capabilities of wordpress so there is no bug. The contributor does not have access to post editing.
Here is a list of roles from wp: https://codex.wordpress.org/Roles_and_Capabilities
Thank you!

Hello,
The mobile version does not appear as before because you have activate the mobile theme plugin. Please read this guide about it to learn more about this new feature: https://forum.tagdiv.com/the-mobile-theme/ If you want to have the mobile version as before, you can simply disable the plugin.
Thank you!

Hi,
Please check the visual composer settings and make sure all the fields are checked here: http://screencast.com/t/bfCbf9FgQhu If this is set to custom you have to select the new theme elements from here as well or set it to all.
thank you!

Hi,
The mega-menu colors cannot be changed from the theme panel so you will have to use this custom css to do it:

.sf-menu ul{
background-color:#262729!important;
}
.td_mega_menu_sub_cats{
background-color:#262729!important;
}
.td-mega-span h3 a{
color:white!important;
}
.td_mega_menu_sub_cats a{
color:grey!important;
}

Add the code in the theme panel->custom css box.

Thank you!

Hi,
Please try to disable all plugins except visual composer, clear cache and reset cdn files. then check the counter again. Most likely the cache is causing a delay for it.
Also, are you sure all the 61 comments from the screen you posted all come from the author in question as the post screen will show all comments not just the ones from a specific author.
Let us know how it goes.
Thank you!

Hello,
1. The ads on the mobile theme are added from this panel: http://screencast.com/t/dIIblKu5RHw
2. Unfortunately we have not tested any pagination plugins neither on desktop nor mobile. We cannot say for sure if it will work or not.
Thank you!

Hello,
Our theme has no option for rotating ads. The theme only renders a single ad you place in the header ad spot. If you require this feature then you can use a plugin to do it. We have no tested one to recommend but we are getting reports that ‘adrotate’ works properly with our theme.
Thank you!

Hello,
Please also test this on a wordpress default theme and let us know if the problem is still there.
Thank you!

Hi,
Unfortunately we have not tested any search plugins so we cannot recommend any. Maybe our users can help if they tried any.
Thank you!

Hello,
Please delete the theme you installed and follow this guide to properly install it: https://forum.tagdiv.com/install-via-ftp/
Let us know if you still have trouble with installing the theme.
Thank you!

Hello,
Please provide more details to your request. Provide a link we can inspect to see why the header is cut. 272 px seems too small for a header ad. We will need to see what header style you use.
Thank you!

Hi,
Sorry, but the link you provided does not use our theme so I cannot see the error. This was caused by plugin conflicts, so you might have installed another conflicting plugin or the same one again. Please deactivate all plugins except visual composer, clear cache and reset cdn files. Also if yu have any custom code, try to revert the theme to it;s default state.
Let us know how it goes.
Thank you!

Hi,
Unfortunately the theme has no such option. If you have the proper coding skill, you could add a condition to the ad codes: https://codex.wordpress.org/Function_Reference/get_post_status You can find the proper file to edit here:
inline ads: http://screencast.com/t/bCTcl4rNKo
header ad: http://screencast.com/t/Qe0YyYzYAiY
Hope this helps.
Thanks.

Hi,
Please deactivate all plugins, clear cache and reset cdn files if you use it. This issue is in most cases provided by plugin conflicts (we could identify wp rocket causing it but there could be more)
Let us know how it goes.
Thank you!

Hi,
I have checked your site but could not find any problems. this could be a plugin conflict. Please disable all plugins except visual composer, clear cache and reset cdn files. Or it could be the page itself creating problems. please check the elements in visual composer and make sure you do not use a row inside of another row as this always creates problems.
Thank you!

Hi,
Please send us an email at contact@tagdiv.com and provide wp-admin so we can test this ourselves. Please also include a link to this topic so we can identify you.
Thanks.

Hi,
I will add this suggestion to our update list and if the developers decide it, we will implement it in a future version of the theme.
Thank you!

Hi,
You can create a block 3 and set it’s pagination from the block settings: http://screencast.com/t/cDPKElwxKo3x
You need to create the element not get a code for it.
Thank you!