Hi,
The top menu was hidden on mobile as a design choice. This was done with css so it can be activated. Please provide a link to your site so I can provide the proper code.
Thank you!

Hello,
When starting out with a theme, it’s best to start with the theme documentation as it provides much useful information: https://forum.tagdiv.com/wordpress-information/
Maybe your images do not have a lightbox set to them: http://screencast.com/t/UNr1nS1j6700 The lightbox is called a ‘modal image’ in our themes. It can also be activated for all images at once from here: http://screencast.com/t/hkDsWSr2j
A very important notice is that the modal image will only work if the image is set to link to the media file (image url) as any other link will cause it to not find the image. A link set in the image caption will also make the image not display.
Thank you!

Hi,
Please try to deactivate all your plugins except visual composer, clear cache and reset cdn files if you use it.
This could be a plugin conflict.
Let us know how it goes.
Thanks.

Hi,
Please try to deactivate all plugins except visual composer, clear cache and reset cdn files if you use it.
If the problem is still there, please try to increase your system status parameters: https://forum.tagdiv.com/system-status-parameters-guide/
(All of the reports on this error were caused by wordfence so in your case it could have been the cache not being cleared)
Thank you!

Hi,
Please provide a link to your site so I can inspect the logo and provide the proper code.
Thank you!

Hi,
It seems wordfence affects all of the theme panel, but there is a setting you can change to make it work properly again: https://forum.tagdiv.com/topic/cant-save-theme-settings/
Thank you!

Hi,
Unfortunately you will have to add it custom as the theme has no such settings. Maybe you can recreate the method used for category pages here: https://forum.tagdiv.com/topic/how-to-insert-ads-between-posts-on-the-main-categories-and-in-the-archives/
Thank you!

Hello Natasha,
The first thing to do is verify that your featured images are big enough to fit the containers. The theme will crop images but it will not enlarge them. If your images are big enough, then use this guide: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
Thank you!

Hello,
I’m not sure about how you want to view the post as a page, but you can add a homepage post element from visual composer: http://demo.tagdiv.com/newspaper/homepage-one-top-post/
Thank you!

Hi,
As the topic suggests, it can be a temporary server error. Please try it a few times and follow the instructions provided in the referenced topic and if you still cannot get it to install please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect this issue.
Thank you!

Hi,
That is because they are custom titles that can be edited from the block settings directly: http://screencast.com/t/MFyp9iLE
Thank you!

Hi,
Please deactivate all plugins except visual composer, clear cache and reset cdn files. These issues are mostly caused by plugin conflicts.
Thank you!

Hello,
Different smartlists provide different results. The “lists” you showed as examples do not jump at all. They simply slide the content. Please check out different smartlist types from here and see which one best fits your need: http://screencast.com/t/zjfbPRxZ5Jp – http://demo.tagdiv.com/newspaper/
Thank you!

Hi,

@dollarnnaire I;m not sure what poster counter you are referring to at the end of a post. The counters are on top and they are the comment count and the view count. Both counts can be deactivated from here: http://screencast.com/t/31enZWlNvt6V

@Castle Yen
These options can be deactivated from the screenshot I showed above. A post view is counted on every refresh of the page. On every loading of the post page, however if you use a caching plugin the post views are being cached as well. In this case you need to use the ajax post view counter: http://screencast.com/t/MgiUxnBZe

Thank you!

Hi,
The post titles in our theme are all H1 elements: http://screencast.com/t/jmTjjGg318l but I assume you are referring to the titles on modules and blocks on pages, not the “post” titles.
If you want to change the h3 tag for those elements, you have to edit this file: http://screencast.com/t/H5hnsMs8X
Thank you!

Hi,
We were able to see the screenshot as the link works, only our forum does not display images. The ads can be deactivated from the theme panel ads area. The ad you are referring to is the article bottom ad. Every ad can be deactivated from here: http://screencast.com/t/GSPnHgAn
Just delete the ad code inside these boxes and your ads will no longer display. For this particular ad, yu need to remove the code in the article bottom section: http://screencast.com/t/K5mFY93Ba2S2
Thank you!

Hi,
If you want to update from newspaper 4, then the procedure is a bit different as some elements will have to be recreated. please understand that newspaper 4 is an old theme version and the code since then got changed drastically. Please follow this topic: https://forum.tagdiv.com/topic/updating-theme-from-4-3/
Thank you!

Hi,
Unfortunately the sidebars do not have color options from the theme panel. If you want to add colors to the sidebars you can do it with css like so: https://forum.tagdiv.com/topic/background-color-sidebard/
Thank you!

Hi,
Sorry for the late answer but we had Monday off as we celebrated Easter here. Please try to deactivate all plugins except visual composer, clear cache and reset cdn files. this issue is mostly caused plugin conflicts. If the problem is still there afterwards, please provide a link to your site so we can inspect it.
Thanks.

Hi,
As you can see on our demo, the gallery does not show the image title: http://demo.tagdiv.com/newspaper/td-post-aston-villa-beat-liverpool-to-join-arsenal-in-the-fa-cup-final/
It only shows the image caption and description. So does the standard wp gallery. I’m not sure which one you use on your site, but there is no setting to make either one show the title. Please provide an example of the gallery you use on your site.
Thank you!

Hello,
That is the homepage post element from visual composer. The style is a bit different for the newsmag theme though. Here is how it will display on newspaper:
http://demo.tagdiv.com/newspaper/homepage-one-top-post/
http://demo.tagdiv.com/newsmag/homepage-news/
Thank you!

Hi,
you will have to provide a bit more details so we can understand better how to help. Also please provide a link to your site so if a css is required, we can see what needs to be done.
Thank you!

Hello,
The top menu can be edited from the menus section of wordpress: http://screencast.com/t/e1MdvzT2
Thank you!

Hi,
The top menu was hidden on mobile as a design choice but it can be activated through css. Please provide a link to your site so I can provide the proper code.
Thank you!

Hi,
This could happen if the system status parameters are not set correctly: https://forum.tagdiv.com/system-status-parameters-guide/ or caused by certain plugins. Recently, we have reports of wordfence causing issues with the theme panel. Please try to deactivate any untested plugins.
Thank you!