Hi,
We have no such reports of the thumbnails losing quality over the original image. Please try to deactivate all plugins except visual composer (including jetpack as photon is known to reduce image quality) and regenerate thumbs again. If the problem is still there, please provide a link to such images so we can inspect it.
Thank you!

Hi,

You can change the thme files if you want to do it and simply copy the image dimension from module 4 into module 2 (used on block 4) like so: http://screencast.com/t/f6zIvYDb
this will also affect the module 2 on category pages and also block 2 that uses the same module.
Then you will need css for the titles and excerpts to align to the new dimension:
you can add a margin-top value like so:

.td_module_2 .entry-title{
margin-top:80px!important;
}

http://screencast.com/t/g0O8rMwCw
Then you will have to adjust it for responsiveness as any modification will cause other effects when other devices are used.
for this you simply have to copy the code in the advanced css fields and change the value for each device

Hope this helps.
Thank you!

Hi,

The footer wasn’t designed for a full width layout if a background color is set. The entire website will go into boxed version if a background image or color is set and that changes the containers of the page and adds an outr wrap container that contains the color or image. To achieve a full width footer, customization is required in theme’s files. This is a complex task which require good coding skills in order to be achieved. We can’t offer customization services at the moment so if you’re not aware of the steps you need to take in this regard please consider hiring a developer or a freelancer to do this for you.

Thanks!

Hi,
We have not encountered such an issue before. Maybe you have a custom code in the theme files soewhere or a plugin that does this. Please try to restore the theme to it;s default state by removing any custom code and deactivating all plugins except visual composer, clear cache and reset cdn files.
(also check the custom code section in the theme panel and remove the code from there as well)
Let us know how it goes.
Thank you!

Hi,
It means you went wrong somewhere. As you can see here, the copde applies to the related articles section from that file: http://screencast.com/t/81ELKqMAKO Now it depends on the code and how you implement it. Not everything is going to work, but errors usually mean there is a syntax error somewhere.
Thank you!

Hi,
Please follow this guide to fix strange looking thumbnails: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
Let us know how it goes.
Thanks.

Hi,
the update order does not make any difference. the latest version of wp is compatible with our latest version of the theme and the latest version of visual composer. So you can update WP, then the theme and then visual composer, but this order does not matter as long as you update all of the se items. Also make sure you update the social counter as well. We released a new update for it as facebook changed their code again and we had to adapt our social counter to the new one.
Thank you!

Hi,
Please follow this topic: https://forum.tagdiv.com/topic/incompatible-plugin-detected/
Thank you!

Hi,
If you want top edit the related articles code, you can find it here: http://screencast.com/t/A4zm5l5qfyl
Thanks.

Hi,
If I’m understanding this correctly, you want the ajax pagination to remember the position of the slide or load more button after you navigate to a post and hit the back button. Unfortunately this is no how the theme works. The ajax pagination does not change the URL so there is not way to get “back” to it. It;s a simple javascript widget that works on the current page, and not detected for navigation by browsers.
Please check our official demo to see how the pagination is supposed to work: http://demo.tagdiv.com/newspaper/
if your results are different that means there truly is a problem,. but if this pagination issue is present on our official demo, then it means that this is the way the pagination was created and there is no easy way to change it.
let us know if your results are any different than the our demo and if they are please provide as many details as possible with screenshots and a link so we can inspect the behavior of your ajax pagination.
Also please make sure you test the pagination without any plugins (except visual composer) as conflicting plugins usually make the pagination not work as expected.
Thank you!

Hi,
The travel demo uses the background image a bit different. It has it set on the row in visual composer. You need to edit your homepage and access row settings: http://screencast.com/t/Z2VHdgzUTuV3
Thank you!

Hi,
Please restore your back-up if you created one and use this method to update properly: https://forum.tagdiv.com/how-to-update-the-theme-2/ (look for the update from version 4 section)
Please also try it without any plugins as these are 2 very different version of our theme so plugin conflicts may be an issue as some of your plugins will have to be replaced if they conflict with the theme.
Thank you!

Hi,
Please check every single ad spot filed and see if the ad is duplicated anywhere: http://screencast.com/t/szchgVVTnjo
A block 1 can be inserted through visual composer so you would generally find the block were you insert it. This is very confusing to me because you are asking us to find ads or elements that you (or someone else) inserted in the site. These do not have fixed positions so you will not only find them in a specific place. The ads or the theme blocks can be inserted in different ways in different places. It’s up to the site admin where these places will be.
An ad inserted inside a block 1, now that is something we have not heard before. Maybe there is custom code involved in the theme files.
In this case, we recommend doing a theme update as you use a very old version of our theme (3.4) we are now at version 6.7.2 This will require a bit of work though as all the code was changed in the theme since that version so you are better off deleting the theme files and installing a fresh version via ftp.
(I could not find any block 1 on your homepage)
Thanks.

Hi,
In order to use this method for other styles, use the same method as Catalin showed above and add the code in the other post style files: http://screencast.com/t/tH4YLxLhPE
Thank you!

Hi,
The solution should work as expected on header 10 as well. Please try to add a simple text and see if it renders on the front-end: http://screencast.com/t/f7MTQkY7
For this header the position will be different and the css as well as every header style has a different css. You will need to test a few positions of the code and find the place you want it to display.
Thank you!

Hi,
On posts you can use visual composer or you can use shortcodes directly inside the post content, but that would mean adding it on every post in particular. Basically every visual composer element has it;s own shortcode you can see if you create a pge and add your element to it and then switch to classic and text mode. That shortcode can be pasted inside the post content in text mode and the element will render on the front-end.
You can also use an article inline ad after a set number of paragraphs for article ads: https://forum.tagdiv.com/article-ads/
Hope this helps.
Thank you!

Glad to see it worked out.
Have a great weekend!

Hi,
Well if it doesn’t break anything else, then it could work as a temporary fix..yes.
Thanks.

Hi,
If the solution worked then maybe it;s all that was needed. Please keep an eye out for this issue and if it reappears please let us know via email and we will inspect it and come back to you with the results.
Thank you!

Hi,
Our theme uses the default wordpress registration only styled differently. If you require more information on how this works, you can find many online resourcess:
http://www.wpbeginner.com/beginners-guide/how-to-allow-user-registration-on-your-wordpress-site/
Also you can check the user roles to see which one to set as the default one uppon user registration:
https://codex.wordpress.org/Roles_and_Capabilities
Hope this helps.
Thank you!

Hi
This issue was caused by the new version of WP. Please update your theme using this guide:
https://forum.tagdiv.com/how-to-update-the-theme-2/ and then update visual composer to the latest version using this guide: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Please make sure that after the update you have version 4.11.2 of visual composer: http://screencast.com/t/hobX3PH5IsG
Thank you!

Hi,
Unfortunately visual composer has no way of selecting it’s excerpt length. What you can do is search through the VC code and find the excerpt length and change it in the plugin files or alternatively you can use our own post slider and activate excerpts for it like so:
https://forum.tagdiv.com/topic/subtitle-on-slider/ (the solution was provided for the newsmag theme but it works for newspaper as well)
Thank you!

Hello,
Unfortunately there are no such ad spots. You can add them manually in the header style that you use by editing the theme files. There is no setting for this so it has to be coded in.
You will only need basic HTML and CSS knowledge for this task and edit one of these files in a text editor (notepad ++) and add your html code here: http://screencast.com/t/ZieypLCt
Thank you!

Hi,
If you want to have a different element besides the big grid, you can edit the homepage in visual composer and use a ‘homepage post’ element. This comes very close to your request: http://demo.tagdiv.com/newspaper/homepage-one-top-post/
Thank you!

Hi,
I have checked your site with both chrome and safari but the images display fine. Maybe it was just a temporary issue or a plugin you might have installed then removed. Plugin conflicts are the number one reason for disappearing images.
Thank you!