Hello,
Please try it with another ad code. Try it with a default ad that comes with the theme to see if the code is saved. If that code also gets removed, then it means your settings do not get saved so you will have to increase your system status parameters like so: https://forum.tagdiv.com/system-status-parameters-guide/
Thank you!

Hello,
Well the code I provided was for big grid you had on your homepage. If you change it, the code will no longer apply. If you want a general code that will apply to ALL big grids, you can try this one:
.td-big-grid-wrapper .td-post-author-name{
display:none!important;
}
Thank you!

Hello,
I tested this code again and it still works as the css classes were not changed.
Thank you!

Hello,
Please try it on a wp default theme like twentyfifteen and see if the 404 page is still the same. If it is, then please contact your hosting provider.
Thank you!

Hello,
Unfortunately our theme does not break words. It will recognize the spaces between the words for the title to add another line. In this case (with long words and omg that is a long one :)) there are 2 options. Either make your client add some hyphens “-” to the long words where he wants them to break, or you could use a css trick like so:
h3 a{
word-break: break-all;
}
But this code will break the word at the letter that is considered to be the last to fit inside the container.
Hope this helps.
Thank you!

Hi,
Sorry but the popular category element will only display the name of the most popular category (or sub-category). It does not work in a breadcrumb manner and in order to change it, the code for the whole block will have to be changed. We have no easy solution to provide in this case.
Thank you!

Hi,
Unfortunately we have no advice to give. You could follow few online resources on the subject like: http://contactform7.com/translating-contact-form-7/ but it’s best to contact the plugin author and let him know of this issue. Maybe they can provide a quick solution for it.
Thank you!

Hi,
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Plugins are the number one reason for this kind of issues.
If the problem is still there without plugins, please provide a link to your website so we can inspect the problem.
Thank you!

Hi,
You can find the changelog here: http://themeforest.net/item/newspaper/5489609 (scroll a bit near the bottom)
There were no ‘major’ updates so a theme update should run smoothly. Do make a back-up just to be on the safe side and please follow our update guide here: https://forum.tagdiv.com/how-to-update-the-theme-2/
Thank you!

Hello,
Please try to disable all your plugins except visual composer, clear cache and reset cdn files if you use it. This will rule out a plugin conflict. Also if you have any modification made to the theme files, try to do a back-up and reset the theme to it;s default state.
Let us know how it goes.
Thanks.

Hello,
Unfortunately there is no easy solution for this. Plugins are created for wordpress, not premium themes. Our modules and blocks are custom made so there is a thin change a plugin can do what you want.
The function was created to pick up just one category tag. If you want to alter it, you will have to edit the code for it here: http://screencast.com/t/kuHORfOgny but you probably need to hire a freelancer to help you out on this task as coding knowledge will be required.
Thank you!

If the image is set as featured, then simply use post template 5 that does not show the featured image inside the post.
Thanks.

Hello,
What our tutorial section provides: http://screencast.com/t/RMywpx6s is the only thing we can on this topic as the compression must be done by the hosting provider. Please contact your hosting provider as he will have the information you seek.
Thank you!

Hello,
The main problem with thumbs not showing is this one you have in the console: http://screencast.com/t/6WFhil3rd
JS errors break the lazyload animation. Please disable all plugins except visual composer, clear cache and reset cdn. Plugin conflicts are the number one reason for js errors. These can also be caused by custom modification not done properly.
Let us know how it goes.
Thanks.

Hello,
The best way to update is always ftp: https://forum.tagdiv.com/how-to-update-the-theme-2/
Thank you!

Hello Pedro,
The recommended way to show videos with our theme is using the video post templates and a featured video like so:
https://forum.tagdiv.com/featured-image-or-video/
Please use the video post format and add the videos as featured videos.
Thank you!

Hi,
Please provide a link to your website so I can inspect it and provide the proper css code. If it’s a staging site and requires username and password, please send it to us via email at contact@tagdiv.com and provide a link to this topic as well so we can identify you.
Thank you!

Hello,
The blocks were not meant to show post views, so the option must be hard-coded. Please follow this topic to see how it can be done: https://forum.tagdiv.com/topic/post-views-on-hompage/
Thank you!

Hello,
The only options for top and bottom article sharing are these ones: http://screencast.com/t/eh4gtX9RYywl (and whatsapp on mobile) There are no other options for this widget.
The facebook counter will show the likes for the current post even if the button is not pressed (it will pull information from facebook) but it is not a live count and it is affected by cache. It will update a few times a day in order to limit server requests.
Thank you!

Hello,
Please send us an email at contact@tagdiv.com and provide wp-admin and ftp access so we can inspect this issue. The typekit fonts should display properly. Please also include a link to this website.
Thank you!

Hi,
If you just want the comment bubbles removed, you can use this code:
.td-module-comments{
display:none!important
}
Thanks.

Please follow this topic: https://forum.tagdiv.com/topic/how-to-reduce-the-empty-space-between/
Thank you!

Hello,
The mobile version re-sizes the font for it to properly fit on mobile devices. It can be changed with custom css:
@media (max-width:767px){
.td-post-title .entry-title{
font-size:20px!important
}
}
Thanks.

Hi,
I’m not sure how you are adding the borders as the newspaper theme has no such border options. If this is a customization you made, it’s not covered by support so we cannot help in that matter. Borders are tricky to implement and take up time that we do not have to tackle such tasks.
If you want to change the title fonts of modules/blocks, please use the fonts section: http://screencast.com/t/X0h3uvdU
Thank you!

Hi,
Please check your css to see if there are no problems with closing tags. Make sure you implement it correctly as the code works as expected: http://screencast.com/t/PmEjIUWSJW9
If you cannot get it to work, please provide a link to your website and a screenshot of the code in your custom css so we can check for errors.
Thank you!