Hi,
Maybe you use an older version of the theme? Please check that you have at least version 6.6 http://screencast.com/t/VWviy6gdqY
Please follow this guide to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/
Thanks.

Hello,
If you want to reduce the spacing of block 9, you can use this code :
.td_block_9 .td_module_8{
padding-bottom: 0!important;
margin-bottom: 0!important;
}
But it could provide mixed results as different title lengths will create spaces between articles. That is why the spacing was added in the first place.
Than you!

Hello,
BBpress has it’s own breadcrumbs and I’m not sure how they are not displaying on your end as people usually have trouble removing them (they had to delete parts of the code from the plugin files to do it). Please try to disable all your plugins except visual composer and bbpress, clear cache and reset cdn files if you use it. Then check the breadcrumbs again.
Let us know how it goes.
Thanks.

Hello,
Version 6.6.5 is the latest version of the theme. There is no update released yet. You probably saw the last updated status on themeforest. That is because we updated the preview image for our theme description and the date was changed automatically, but there was no theme update uploaded.
Thank you!

Hi.

@eyesandvoice, you received a reply via email

@Damian
‘Eyesandvoice’ had the ads disabled in the theme panel here: http://screencast.com/t/QqNFriWz. Please make sure you have the ads active and the code is correct. You can try it with a default ad (there are ads that come with the theme for demo purposes)
<div class="td-all-devices"><a href="#"><img src="*"/></a></div>
Simply add an image url to the ad to test your ad spots. If you use other codes besides adsense, you need to use this method: https://forum.tagdiv.com/using-other-ads/
Let us know how it goes.

Thank you!

Hi,

You can use this css code to hide the website field:
.comments #url{
display:none!important;
}

Thanks.

Hello,

This is the simplest solution of recreating the travel demo homepage on another demo. This cannot be done without the custom classes used by the travel demo.
Please follow these simple steps to recreate the travel demo homepage with another (or no) demo installed:

1) This is the ‘shortcode’ of the page layout. You can simply paste it inside your page editor in classic mode and text mode: http://screencast.com/t/SUt9ItUc the code: http://pastebin.com/RAA6DkWp

2) The background image will not be found so you will need to add your own image in the row setting: http://screencast.com/t/yB2Bh0rbo

3) Please add this class: td-travel to the body of the website like so: http://screencast.com/t/fOt9sfquQtVy

This will be the result: http://screencast.com/t/vlZG4G8m1Xpy

I hope this helps!
Thank you!

Hello,

1) You can change the excerpt length from the theme panel here: http://screencast.com/t/RHMTvEp2t. If you want to show a custom excerpt, that can be added from the post itself here: http://screencast.com/t/UZ9DzPCymB1
If you want to remove the excerpt in a specific category page, you can either chose a module that has no excerpt or use css to hide it by using the category ID like for example:
.category-102 .td-excerpt{
display:none!important;
}


2) The smartlists show the list title (h3 or h4 or what you set from here: http://screencast.com/t/3neYcsfG), not the picture title.

3) Unfortunately this can only be done with custom modifications but we have no easy solution for it as smartlists are very complex elements and are hard to manipulate.

Thank you!

Hi,
Please send an email at contact@tagdiv.com and provide wp-admin so we can take a look. Also include a link to this topic so we can identify you.
Thanks.

Hello,
Unfortunately the related articles were not tested to work with custom post types. You can alter the code here:
http://screencast.com/t/tLwyMwM9f (it checks if the post type is ‘post’)
Thanks.

Hi,
Please provide more details so we can better understand your request. Please try to provide as many details about where you want views to show.
Thank you!

Hello,
There is no option in the theme to remove the gradient, but it can be done with a css trick.
It can be removed with this custom css:
.td_block_big_grid_8.td-grid-style-1.td-hover-1 .td-module-thumb a:last-child:before{
display:none!important;
}
Thank you.

Hello,
Please check to see if you have entered the correct id’s for your plugins and fonts. Also make sure that the quotation marks of your added code are identical to the ones in the default code (problem in php)
Please check all the steps again from this topic https://forum.tagdiv.com/how-to-make-the-site-faster/ and if all render blocks are not detected, you can follow this topic to see how to change the priority of speedbooster:
https://forum.tagdiv.com/topic/help-in-using-speedboost/
Thank you!

Hi,
Please check your code that you inserted into those fields (custom ad 1 and 2). If other fields work, then custom ad 1 and 2 should work as expected. Please copy over a working ad like the example ads that came with the theme or one of your working ads and copy and paste it into custom ad 1 or 2. The fields are the same only with different names. There cannot be any difference between them.
Let us know how it goes.
Thanks.

Hi,
1) the css code to align the trending now element:
@media (min-width:1019px){
.td-trending-now-wrapper{
padding: 0 24px!important;
}
}
@media (min-width:767px) and (max-width:1018px){
.td-trending-now-wrapper{
padding: 0 15px!important;
}
}
3) We cannot say for sure. The developer team are the ones that decide what gets implemented. If this will be requested by more users than it will be implemented.

Thank you!

Hi,
The arrow can be removed with css like so:
.category-102 .menu-item-930 .td-icon-menu-down{
display:none!important;
}
For this you will need the category id (to target a specific category page) and the menu-item class (to target a particular menu-item) you can get with your browser inspector:
http://screencast.com/t/rFfkSBdLN and http://screencast.com/t/rhvnQihnK4R
Thanks.

Hello Rachel,
Anything you add in header-menu.php will be above the shadow border of the menu. If you want to add a banner below that, please add it in the header-style file that you use. I see you are now using style 7 so this would be the file to edit: http://screencast.com/t/LMaxj2T4md
Thank you!

Hi,
We are not sure how you want to use the press this tool. It can only grab standard text. If you grab any other elements or formatting from the content, it will break and not pull any information from the site. Please try this on a wp default theme to see if it behaves the same (to rule out any theme interference). We are not the qualified people to offer support for this tool though.
Thank you!

Hi,
Please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect this issue. Please also include a link to this topic so we can identify you.
Thanks.

Hi,
Unfortunately we have no solution for your request as the theme has no such option and we have not tested any plugins that can do it so we have no recommendation. Sorry!
Thank you for your message.

Hi,
Please provide wp-admin at contact@tagdiv.com so we can inspect this. Please also include a link to this topic.
Thanks.

Hello,
It seems you did not install the required plugins for the newspaper theme. You did not install visual composer. Please install the plugin from here: http://screencast.com/t/eFUQvReM1iN9
Thank you!

Hi,
Maybe you had them set to ‘sticky’. Please note that our theme does not support sticky posts.
Glad you solved the issue!
Thanks.

Hi Jona,
The theme has no such options. You can maybe find a plugin that has such a feature but unfortunately these are not tested so we cannot make any recommendations. Sorry!
Thank you!

Hi,
Unfortunately the live search cannot me moved so easily. It was created directly inside the menu. It was not meant to be a widget. The code for the live search can be found here: http://screencast.com/t/HFtGdMrCeXxS and http://screencast.com/t/Rhe4vE4CZKww
You will need substantial coding knowledge in order to replicate the code and create a widget based on it. Unfortunately we cannot help you in this matter as it falls beyond what support can offer you.
Thank you!