Hello,
Please increase your memory allocation as shown here: https://forum.tagdiv.com/system-status-parameters-guide/
Or if you use any type of special characters (like language specific ones) please remove them and try it with simple text. WordPress tends to strip the sidebars of widgets when any special characters are used.
If you still cannot get it to work, please provide an example of what text you are trying to implement and where.
Thank you!

Hi,
Sorry but your website cannot be accessed. Unfortunately every fixed element will break the layout if it’s not responsive. You cannot have fixed widths in a responsive layout. You will have to only make the ads available for tablet landscape or desktop if you cannot reduce the width.
Thank you!

Hello,
If you want to create a custom slider, you can use the revolution slider plugin that is bundled with our theme. It is a very complex plugin with lots and lots of options, but you can create really cool sliders with it.
You will have to install the latest version like so: https://forum.tagdiv.com/how-to-install-revolution-slider-v5/
Thank you!

Hello,
Our theme does not have any charts option so you will have to add charts as you would in any other wordpress theme. Using Html and css: https://css-tricks.com/making-charts-with-css/, or you can create your chart in a photo editor and simply use the image on the site. Or maybe you can find plugins that have such options.
Thank you!

Hello,
You can edit the sidebar widgets from the widgets area of wordpress: http://screencast.com/t/9nkMvtdL
Please read our documentation to get a better idea on how theme elements work: https://forum.tagdiv.com/sidebars-tutorial/
Thank you!

Hello Sophie,
I’m not sure what font section you changed and where you expect them to change. You need to test the fonts section a bit more as there are a lot of different places you will need to change the fonts in order to get ALL of the H3 or H4 tags changed. Please make sure you change the font everywhere a H tag is specified in the font section.
Thank you!

Hi George,
I assume you are talking about the video responsiveness issue.
I’m not sure how you implemented the video on your site, but it needs to be redone. You have a min height on it: http://screencast.com/t/Mvielyt3, that is why it stretches on mobile.
Thank you!

Hi,
Please remove the plugin. You enabled a plugin and errors start appearing. The logical step is to remove the plugin. It means the plugin is not compatible with our theme. Not all plugins work with premium themes.
Thank you!

Hi,
Maybe you have some translations set in the theme panel->translations area: http://screencast.com/t/5UYEQ3gBqFk8
If you have further questions, please create a new topic.
Thank you!

Hello,
You can use css do do it, but it depends on the post template you chose. Different post templates use different sized featured images. If for example you use post style 2, then you can use this css:
@media (min-width:141px){
.td-post-template-2 .td-post-featured-image img {
width:640px!important;
margin-left: auto;
margin-right: auto;
}
}
Thank you!

Hello,
Please disable all your plugins except visual composer, clear cache and reset cdn. Then check your smartlists again. If the problem is still there, check the image captions and try to use simple characters inside them. If the problem is still there, please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect the issue closer. Also include a link to this topic so we can identify you.
Thank you!

Hello,
I have checked your site and the ad code is present. That means the theme renders the ad on the front-end but the ad does not display yet because of google. Sometimes adsense needs a bit of time before the ad displays if it’s a new ad code (it can take up to 2 days) please allow it a bit of time so the crawler can access your site.
Thank you!

Hello,
Please provide a link to your website so we can inspect the issue.
Thank you!

Hi,
I assumed you did a search through the forum to find out about speedbooster’s plugin compatibility and the way to remove it. Sorry for making assumptions. Please follow this topic to see the compatibility function and the way to remove it:
https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/
Thank you!

Hello,

You have to make a copy of the template file rename it (you can add a letter or number after the title) and then rename the title inside the file (the commented one): http://screencast.com/t/fQ4ZSiWr4
If you did this correctly, a new page template with the new name should appear: http://screencast.com/t/0alFFaTl8n
Now you can modify it at will.

Hope this helps
Thanks

Please provide a link to your website so we can inspect it.
Thank you!

Hello,

For smartlists, you need to use post template 5 as instructed here: https://forum.tagdiv.com/smart-lists/
Another thing that can cause the double image is the photon option of jetpack. Please disable this feature if you use it as it is know to cause issues with our theme. And another duplication that we know of is the caption text. If you have special characters in your caption text, then it could cause the double image effect as well.

Hope this helps.

Thank you!

Hello,
We are not aware of any VC bug. This plugin is required by the theme and is bundled with the theme package. It was tested on every level to work with our theme. Please try to disable all other plugins except visual composer, clear cache and reset cdn files. Then test VC again. Please make sure you only install the plugin from here: http://screencast.com/t/eOUcAPnx . If you still cannot get it to work, please provide more details to your issue and a link to your website so we can inspect the error.
Thank you!

Hello,
Unfortunately the theme has no such options/ads You will have to either use a plugin that could have this feature, or hard-code the ads in. You can use simple html to add content into the theme files and css to position the ads and hide them on other viewports. For this you will have to edit quite a few theme files so your ads will appear everywhere on the site.(post templates, category templates, page templates, 404 page, search page…etc.)
Thank you!

Hello,
It is always recommended to use the visual composer version that comes with the theme: http://screencast.com/t/eOUcAPnx
Please only use this version. if for some reason this version does not work on your end, please remove all other plugins except visual composer, clear cache and reset cdn files. The plugin is included in the theme package and it works with the theme as it was meant to.
Let us know how it goes.
Thanks.

Hello,
Unfortunately there is no solution to hide the name of the theme without editing the theme files. If you edit the theme files, on every update, files get replaced so your modification will be gone and you have to do it again. You can follow this topic to see how to remove the theme name:
https://forum.tagdiv.com/topic/hide-themes-name/
As our theme (along with all premium themes) is a custom theme, plugins cannot edit the theme files as they cannot recognize the code. Plugins are created for wordpress, not themes so there is a very slim chance of finding a plugin that could remove the theme name.
Thank you!

Hello,
It depends on the block you want to edit. I can provide a css code to remove it from all the blocks but i’m not sure this is what you want.
If you want to remove the title, comments and author in all blocks, please use this code:
.td_block_wrap .entry-title, .td_block_wrap .td-module-meta-info{
display:none!important;
}

Thanks.

Hi,
you can change block titles from block settings. These are accessed either automatically when you add a new block (the settings will pop-up) or by clicking on the little pencil icon here: http://screencast.com/t/yCCnKs4P6
Please note that the default title will not display on any block. You have to change the title from the default one for it to display on the front-end.
Hope this helps.
Thanks.

Hello,
I’m not sure what you mean. You can have certain posts only visible from a specific page as you can use a block to filter a specific category that will only show on that particular block if you set it that way, but You cannot have post only accessible from other posts. Sorry. The theme has no such option.
Thank you for your message!

Hello,

Unfortunately there is no option at the moment to add a flipboard social network from the theme panel. You can add it but it will require a bit of coding knowledge. You can edit this file and add the flipboard social network like so: http://screencast.com/t/k9qMvzklqkt
Now there will be a flipboard field in here: http://screencast.com/t/YeugnuvXLYa
The problem will be the icon. There is no flipboard icon inside our theme fonts/icons so the button will work but it will have no icon/image. You will have to adapt it to display a background image and replicate the css from the other buttons for positioning.
Hope this helps.

Thanks.