Hello,
We do not work on weekends so that is why answers are a bit delayed. 1.The travel demo uses the background image a bit different. It has it set on the row in visual composer. You need to edit your homepage and access row settings: http://screencast.com/t/Z2VHdgzUTuV3
Thank you!

Hello,
Please provide more details as to what text tag you are referring to. Provide an example: link to the website or screenshot.
Thank you!

Hi,
I have checked the website you provided and the text is justified on desktop and mobile. I tested it both on android and iOS but could not find any issues. Please check the post again and let us know if you require any further assistance.
Thanks.

Hello,
Are you sure you don;t have this option disabled: http://screencast.com/t/nGi4es4Yy1
I cannot find the code for the icons in your website. If this option is checked and it still will not appear, then please try to disable all your plugins except visual composer, clear your cache and reset cdn if you use it.
If the problem is still there afterwards, please send us an email at contact@tagdiv.com and provide wp-admin so we can take a look. Also provide a link to this topic so we can identify you.
Thank you!

Hello,
Unfortunately the unique articles does not work with the ajax pagination. You can read more about it here: https://forum.tagdiv.com/unique-articles/
Thank you!

Hi Chris,
In order to have the same design as the rest of the elements, your comments should use the block-title class and then use a span for the text itself. This is how the example you provided managed to get it done: http://screencast.com/t/ftJJcJzf
I’m not sure how you implemented the facebook comments, but if you have access to the html of the title, thne simply use it like so:
<h3 class="block-title"><span>Discussion & Comments</span>
Thank you!

Hi,
Maybe our users can help you on this one as we cannot offer support for plugin implementation. Sorry.
Thank you for your understanding.

Hi,

I’m not sure what you mean by ‘ratio’. If you are talking about the aspect ratio, block 3 uses a thumbnail of 324×160. This cannot be changed as there is no option in the theme panel for it. It can be done with custom modifications if you know your way around php.
https://forum.tagdiv.com/thumbnails-vs-featured-image-size/
For modifications you can create your own thumb: https://forum.tagdiv.com/td_api_thumbadd/
The video play button can be disabled by adding this custom css in the theme panel-custom css box:
.td-module-thumb .td-video-play-ico img{
display:none!important;
}


Thank you!

Hello,
The header menu colors can be changed from the theme panel: http://screencast.com/t/JKYXsLEt
Thank you!

Hello,
There are social plugins we have seen that work with our theme. We cannot make any suggestions but we saw them in action. Maybe the plugins used requires further implementation but it can be done. Unfortunately we cannot provide any custom work or plugin implementation support. (I think people were using ‘userpro’ but I’m not sure)
I will add this feature request to our list and in a future version maybe we can provide a solution for it although it does not represent a priority at the moment so I cannot promise anything.
Thank you for your understanding.

Hello,
If you use a plugin for the category text and have it in the sidebar, then you can simply hide it from the cat page using css:
.td-category-header .td-category-description{
display:none!important
}
I hope this solves the issue.
Thank you

Hello,
We are not aware of any such issues either with large amounts of data or small amounts. Please check if you have the correct requirements for newspaper set:
https://forum.tagdiv.com/requirements-for-newspaper/ and please follow this guide to increase the system status parameters: https://forum.tagdiv.com/system-status-parameters-guide/
Thank you!

Hello Bob,
Here is the list of tested plugins: http://screencast.com/t/sHjlipeysdm anything other than these plugins are not tested and we cannot say for sure if they will work or not. You will have to use a bit of trial and error to see if it will cause issues or not.
Thank you!

Hello,
In order to have links in the copyright section, you need to make sure you have the latest version of the theme: http://screencast.com/t/cveJAIDQb and then you can use html links inside the theme panel in the copyright area.
For the second part, this is the way the containers are set-up. The theme uses a span element for the footer which affects other parts of the theme as well. You will need custom modifications in order to edit the footer copyright.
Thank you!

Hello,
The car enthusiast image is actually the logo. It can be changed from the header section in the theme panel: http://screencast.com/t/Pbc7mIxhXAyO
I hope this helps.
Thank you!

Hello,
You will have to increase the post max size as well: http://screencast.com/t/3WsPqxRz0jB
Please follow this guide to increase all the parameters needed for the theme: https://forum.tagdiv.com/system-status-parameters-guide/
Also please check if you meet the requirements for newspaper: https://forum.tagdiv.com/requirements-for-newspaper/
Thank you!

Hello,
Unfortunately you cannot add a single widget into a post. You will have to create a whole sidebar. The theme has no such option. You can maybe find a plugin that has such a functionality.
Thank you for your message!

Hello,
This is a very known issue with iframes (not theme related). When you embed an iframe, please check the code and if you see a fixed width like yours has: http://screencast.com/t/j8BmaupO4qS, then please change it to a % width so it will be responsive. A fixed width is fixed. No matter the device and the screen size. If you set it to 100% instead of 640px, then you will have a responsive iframe.
I hope this helps.
Thank you!

Hello,
Please check your sidebars if they are set on posts or in the category options from the theme panel. If everything is OK there, then please check your widgets area. Sometimes WP will strip the widgets area in special cases, one of them being using special characters for widget titles or the memory allocation is not high enough.
Please follow this guide to increase it: https://forum.tagdiv.com/system-status-parameters-guide/
I hope this helps.
Thank you!

Hello,
Basically your problems from 1 to 5 are all related to the same problem. Please disable all plugins except visual composer and clear your cache (also reset cdn if you use it). These issues are often plugin conflicts. Not all plugins are compatible with premium themes as the code is custom.(plugins are created on the default WP code)
If these issues only appear in the child theme, then please try to recreate it and use the one that comes with the theme: http://screencast.com/t/AtA0saskv7bR
your last question is a different matter. It is a known problem that will get fixed in a future version of the theme. Until then, there is a workaround. Please follow this topic to see how it can be done:
https://forum.tagdiv.com/topic/search-error-message-thumbnail-is-not-set/
Thank you!

Here is the standard envato license: http://themeforest.net/licenses/standard
Thanks.

Same here! Works fine!
Let us know if you require further assistance.
Thank you!

Hi,
Thanks Chris. If you want to “hack” the function, you can add a condition to this code: http://screencast.com/t/Rmd0Wufrdag using a WP function: https://codex.wordpress.org/Function_Reference/current_user_can
This way you can show the views only to a specific type of users depending on the $capability you target.
Thank you!

Hello,

Unfortunately this error could come from a big number of problems. It is a general error and we cannot pin point it to a specific thing. I believe it happens due to a server configuration which is not responding, it could be due to a delay or it could also be a temporary issue so you can try this a few times and if you still get this error please contact your host provider and let him know about this, ask them to unblock our demo in order to retrieve the theme data. It could also happen due to your wp install or other plugins might also cause this. Also make sure that your permission for the upload folder are set correct. You can check this by trying to upload an image in media library. If the process succeeds then the permission are ok. If not you can use the c-panel to change permissions (set them to 777) or if you do not have access to the cpanel, please contact your hosting provider.
If you still cannot install the demo, please send an email at contact@tagdiv.com and provide wp-admin so we can take a look. Please also provide a link to this topic.

Thank you!

Hello,
It seems that for some reason some of your images lose their responsiveness. Is there anything different to these images than the ones that work? Do they have a different implementation?.
If you use image plugins, please try to remove them (If you use photon of jetpack, it is known to cause issues)
Please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it and check your images again.
Let us know if the problem is still there.
Thank you!