Hello George,

We have investigated this issue further and we found these results: If you use the theme login widget it will work as expected and send you to the author page even if the author has no posts created. But on your website you do not use the theme login and instead use the facebook login plugin. The logged in person is nor registered as an author on WordPress and thus the 404 error gets displayed as wp cannot find the author (and no author with that name exists. Just a logged in user via your plugin). The explanation you got on the other forum is correct but they missed the most important part. They did not realize the login you use is not the theme’s one. Our theme login does not create a 404 error. So, in order to override the theme code and make the plugin create an author in WP every time someone logs in, that is a different matter altogether. It will not be easy at all to accomplish. You will need to hire a freelancer for it if you really need this customization as we are a small team and time does not allow us to offer any custom work at the moment.

Thank you for your understanding.

Hello,
The slider option is not that hard to accomplish. you can use a post slider: http://demo.tagdiv.com/newspaper/ios-slider/ or a big grid slider: http://demo.tagdiv.com/newspaper/big-grid-slide/ or if you want to get creative you can use the revolution slider 5 and create your very own sliders full width and all of that. Be careful though as the rev slider has lots and lots of features and possibilities and it could get a bit overwhelming at first, but you can create some very cool things with it. You can check out this slider exchange page: http://revolution.themepunch.com/free-slider-exchange/
I hope this helps.
Thank you!

Hello,

Unfortunately this error could come from a big number of problems. It is a general error and we cannot pin point it to a specific thing. I believe it happens due to your server configuration which is not responding, it could be due to a delay or it could also be a temporary issues so you can try this a few times and if you still get this error please contact your host provider and let him know about this, ask them to unblock our demo in order to retrieve the theme data. It could also happen due to your wp install or other plugins might also cause this so you could also test this on a fresh wp install and let us know if you still get the same result. Also make sure that your permission for the upload folder are set correct. You can check this by trying to upload an image in media library. If the process succeeds then the permission are ok. If not you can use the c-panel to change permissions (set them to 777) or if you do not have access to the cpanel, please contact your hosting provider.

Thank you!

Hello,
The new theme versions for newspaper 6.6.2 and newsmag 2.3.3 will be released today. They will contain the fix for the errors caused by WP 4.4. Thank you!

Hello,
This is actually a wordpress trick. You can add the time in the custom date setting like so: F j, Y, g:i A : http://screencast.com/t/vkDY3VK2o and now you will have something like this: http://screencast.com/t/xbt8qgRy7k6s
Thank you!

Hello,
If the code does not apply on your website then you need to provide a link so i can take a look and maybe provide an adjustment. But the main problem is why it does that. It is more important to find the root of the problem than coming up with a workaround. Please try to use the ‘other ads’ div’s provided in this guide and maiybe your ads will not overlap the sidebar anymore: https://forum.tagdiv.com/using-other-ads/
Thank you!

Hi,
Did you disable all plugins except visual composer and the problem is still there? If so, then please send an email at contact@tagdiv.com so we can take a closer look. Please include your login info and a link to this topic.
Thank you!

Hello,
For this one you will have to edit the theme files a little bit. You will need to find the td_module_single_base.php file and simply type in the name you want instead of source or via. Make sure you do not remove the quotation marks though (‘): http://screencast.com/t/xKH1ZQdiRNc
Thank you!

Hi,
Unfortunately taxonomies do not work like that at the moment. For every post type there is a taxonomy. The books post type has a taxonomy based on genres. You can add a genre to your post and then use the genre page exactly as a category page. You can select how to display your books: http://screencast.com/t/vLyP3r24 so you will have a ‘genre’ page not a ‘category’ page. You can add a genre page from the wp menus area: http://screencast.com/t/vm5dsFsbvF1
In order to get the post category to show a custom post type (to ‘mix’ taxonomies) is a more complicated thing. It could be done by hard coding it, but unfortunately i have no quick solution for it. You can maybe find some usefull info on the subject here: https://premium.wpmudev.org/blog/add-custom-post-types-to-tags-and-categories-in-wordpress/
I hope this helps.
Thank you!

Hello,

1) Please check your homepage again and recreate it in visual composer. If you have a row inside of another row, please remove them as these situations can cause errors. Please use a default layout to see if the issue is still there.
2)You can use this custom css code in the theme panel->custom css box:
.td-pulldown-filter-display-option{
display:none!important
}

Thank you!

Hello,
Unfortunately in it’s current state you cannot position it as it is not wrapped in any element whatsoever. Please wrap it around a div element with a custom class so you can use css to target it.
You can use the code like so:
<div class="custom-time"> <?php if (function_exists('wp_time_to_read')) wp_time_to_read();?> </div>
Then you can use a css code like so:

.custom-time{
add css code here
}

I hope this helps.

• This reply was modified 10 years by Bogdan B..

Hello,
I understand what you mean now, and there is a an explanation for it.The featured image uses a thumbnail while images inserted into a post use the full size. So when compressed on a mobile phone, the difference will be visible between a full size image ex: 1920×1080 and the thumb used by the theme for featured image which has a size of 696×0. This choice was made for pagespeed. You can override this thumbnail if you want by editing the theme files. You need to edit the template you use. Every post template has a separate file corresponding to it:
http://screencast.com/t/YBaK9ToiDFm Inside these files you will find the code used for image and the thumbnail: http://screencast.com/t/irKCRL3Qm You siumply need to change the td_696x0 to full and then the full image will be used for the featured image.
I hope this helps.
Thank you!

Hello,
Unfortunately the plugin is not tested and we cannot assure it’s functionality or compatibility with our theme. Sorry. You can maybe find another plugin that does the same job and is also responsive.
Thank you!

Hello,
The news ticker is a visual composer element and can be added on every post and page. You can activate visual composer for posts from here: http://screencast.com/t/izeKjg9rJgy The settings may look different if you have an older version of visual composer but check the plugin settings to activate it on posts. Then you can add the news ticker using the back end.
thank you!

Hi

I believe it happens due to your server configuration which is not responding, it could be due to a delay or it could also be a temporary issues so you can try this a few times and if you still get this error please contact your host provider and let him know about this, ask them to unblock our demo in order to retrieve the theme data. It could also happen due to your wp install or other plugins might also cause this so you could also test this on a fresh wp install and let us know if you still get the same result. Also make sure that your permission for the upload folder are set correct. You can try this by trying to upload an image in media library. If the process succeeds then the permission are ok. If not you can use the c-panel to change permissions (set them to 777) if you have access to it or if not please contact your hosting provider.

Hope this help.
Thanks

Hello,
The new version of our theme did not change anything other than the social counter in the 6.6.1 version. The files were not changed and new features were not added. We just fixed our counter due to facebook changes. You can try to disable all other plugins except visual composer and your snippets plugin to rule out other plugin conflicts.
Thank you!

Hi,
If you say that it runs on other laptops and just the one does not work, then i think it’s more than obvious what the problem is. Unfortunately we cannot offer support for other issues that are not theme related. You can search for solution online to see what can be the cause for this problem. You can try the wordpress forums to see if there are any known problems similar to yours.
Thank you!

Hello,
In order to change the link target you will need a bit of php knowledge. It will not be so easy.
Maybe you can use this guide http://erikshosting.com/wordpress-tips-code/building-a-wordpress-walker-creating-custom-dynamic-menu-outputs/
The menu is created here: http://screencast.com/t/Cz7JTRlgIIEe
I hope this helps
Thank you!

• This reply was modified 10 years by Bogdan B..

Hello,
Are you by any chance using the photon feature? or maybe the update activated it. This feature of jetpack is known to cause errors with our theme so please disable it.
If the photon feature is disabled and the problem is still there, you can try to disable all other plugins except visual composer and jetpack and clear your cache (and cdn if you use it) to rule out a plugin conflict.
Thanks.

Hello,
The website you suggested gets it’s color from an ad. That is not a background-color at all. You can use a different header style if you wish and place an ad below the menu like the one from http://www.leparisien.fr
Use this guide to see the different header styles you can use: https://forum.tagdiv.com/header-styles/
If this is not what you mean, please provide more details.
Thank you!

Hi,
There will be an update for the Revolution Slider in the near future.
Thank you!

Hi,

You need to create the css code and then add it in the theme panel->custom css box. We use a chrome extension called live css editor and the browser inspector to get to the part we want to edit.
For example on a block 4: you would use the code like so:
.td_block_4 .td_module_2 .td-module-title{
padding-top: 164px;
}
Just the title can get a padding-top and the excerpt will drop as well.
You can use the same method on block 7 by changing the classes and padding value.

Thank you!

http://screencast.com/t/rvktfeU1HhP
If you have this landing page installed i cannot access your website.

Hello,

You need to add the embed iframe in text mode. not visual: http://screencast.com/t/y73yqRwd
try this code in the text mode :
<iframe width="560" height="315" src="https://www.youtube.com/embed/3Fhx2YgbskE" frameborder="0" allowfullscreen></iframe>
result: http://screencast.com/t/rB61fT78
If it disappears then it could be a number of things. YOu can first check your system status options and see if they are in the correct parameters: http://screencast.com/t/9GCxLdlosO0 if they are not, then you can follow this guide: https://forum.tagdiv.com/system-status-parameters-guide/
Another thing you can try is dissable all your plugins except visual composer and clear your cache and cdn if you use it in order to rule out a plugin conflict.
Let us know if the problem is still there afterwards.

Thank you!

• This reply was modified 10 years by Bogdan B..

Hello,
Thank you Edward for this solution. I’m sure it will help users with their websites. Unfortunately our social icons are limited at the moment so any other social sharing option will have to be added with custom modification or plugins.