Hello,

I will post a message for all users who seem to have problems with the social counter. Please make sure you have these requirements before further investigation is required:

1) Please make sure you have the latest theme version: 6.6.1. If not, you need to follow this guide to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/

2) Having the latest version of the theme is not enough if you do not update the social counter as well. You need to remove the current version you use: http://screencast.com/t/4jvRwNzK and then install the version of the plugin that comes with the 6.6.1 theme: http://screencast.com/t/9AKKURjTjX
You can recognize if you have the correct version of the plugin when you see the new app key settings: http://screencast.com/t/CIXxklBanNl If you do not have these settings in your social counter it means you do not have the correct version.

3)You need to follow this guide to get the requirements from facebook:
https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please keep in mind that the social counter is not a live count. It will update once every few hours.

Once you followed all the above steps properly and made sure you have not missed anything, (and the social counter still does not work), then you can send an email to contact@tagdiv.com with your login information so we can further inspect the issue.

Thank you!

Hello,
The default sidebar position works in 3 steps. If it is set from the post, then it will apply from there. If it’s set to default from the post, then it will apply from the per category setting or the global category setting: http://screencast.com/t/jQBZLqVgbcV. If it’s not specified here then there is a global setting here: http://screencast.com/t/ozmF5NHAY
I hope this helps
Thank you!

Hello,
We have no reports of search engines not finding the h1 tags on our theme. If you are searching for it in the homepage, then you are not going to find a h1 tag if the page title is not set.
Here is a search on our official demo: http://screencast.com/t/xll5QXEHTw It finds a h1 tag on the post but no h2. And it’s right. There is no h2 set on that post.
Please do a search on a post or page that has a h1 set and see if it will not show up at all.
Let us know how it goes.
Thank you!

Hello,
Unfortunately we have not tested any custom post type plugins with our theme and we have no idea of their functionality and we cannot assure it will work at all with our theme. You can add custom post types in our theme using this method: https://forum.tagdiv.com/custom-post-type-support/
Unfortunately Custom post type support in our modules and blocks is still limited.
Thank you!

Hello,
I have checked your website and everything seems fine at the moment. The css should have nothing to do with it. It is loaded from the main theme if it’s not rewritten in the child theme. Please follow this guide to set up the child theme properly: https://forum.tagdiv.com/the-child-theme-support-tutorial/ Please make sure you keep the folder path as suggested in the guide.
Thank you!

Hello,
We recommend using the WP Super Cache plugin. You can clear cache from it in the settings page.
For the CDN, it may be different for your hosting provider but you can follow this method and apply it to your case if you use CDN: https://docs.nexcess.net/article/how-to-purge-the-cdn-cache.html
The gif issues is a strange one. Please try your gifs on a WP default theme and see if they work so we can rule out theme related issues. We do not have reports of our theme not working with gifs. If the problem is still there on a wp default theme, then you can maybe find some topics online about similar problems.
Thank you!

Hello,
Unfortunately the ‘big update’ has no release date yet. It is in the works. Right now we are releasing a dot revision update for the new WP 4.4 to fix some of the things it broke on our theme. As you said, it’s not mature yet :).
Sorry but it’s to early to estimate a release date for the new big update.
Thank you!

Hello,
Please check your smartlist code in the back-end in text mode and check for any open html tags. Try to remake your smartlist as they are very sensitive to html code and tags. Copy the text somewhere and add it in text mode directly. Try to change a few things and see if the problem is still there.
If it is, please update your theme to the latest version as some smartlist code was improved and it may fix your problem. You can use this guide to do it: https://forum.tagdiv.com/how-to-update-the-theme-2/
Let us know if the problem is still there afterwards.
Thank you!

Hi,
Please send an email at contact@tagdiv.com and provide your purchase code and envato account (the one you purchased your theme with) so we can provide the theme version via email.
Thank you!

Hello,
Block 16 by default shows the author name: http://screencast.com/t/GGnWhB4I, but in order to make it show the avatar it will need further customization. you can follow this topic to see how it can be done: https://forum.tagdiv.com/topic/customizing-excerpts-homepage-block-12/
For the excerpts, they were hiden on tablets and mobile phones as a design choice.You can make them reappear with this custom css:
@media (max-width: 1018px) and (min-width: 768px){
.td_block_16 .td-excerpt {
display:block!important;
}
}

@media (max-width: 767px){
.td_block_16 .td-excerpt {
display: block!important;
}
}


Thank you!

Unfortunately the new WP update broke a few things. You can use the workaround until our new update comes out.
(It will arrive ASAP).
Thank you!

Hi,
there is a way to ALWAYS have the ticker on posts. But this one cannot be removed. You will have to edit the post template files and add the news ticker with a shortcode. You can insert it only on the templates you want.
You can use this code:
<?php echo do_shortcode('VISUAL COMPOSER SHORTCODE')?>
You first need to create the news ticker as you want it (edit it’s settings) in visual composer and then use the shortcode visual composer creates for the element. You can see it in classic mode and text mode. For example:
[td_block_trending_now]. (the code will look like so:
<?php echo do_shortcode('[td_block_trending_now]')?>)
Then you can use it in the desired template file: http://screencast.com/t/kgKgZYYsV or all of them if you wish to have it on all templates.
Depending on where you want the trending now to display inside the post you will need to insert the function in a certain place inside the file: http://screencast.com/t/1TYJUINUSVJ

Thank you!

Hello,
It seems google changed some things because we did not get those errors before. Now our demo gets errors as well. I will add this to our list and we will fix these errors in a future update.
Thank you!

Hello,
Please try the default avatar and check if that one appears. If the plugin one does not work, then it could mean the plugin is not compatible with our theme and you have to search for another one. Unfortunately not all plugins work with our theme. Sorry. You can maybe try Wp User Avatar
Thank you!

Hi,

The plugin’s css overwrites the default theme color for links. Unfortunately the disqus’s plugin iframe can’t be altered using custom css code. You can check the plugins settings if this can be changed from there. You can also address to plugin’s support – https://wordpress.org/support/plugin/disqus-comment-system
https://help.disqus.com/customer/portal/articles/545277-disqus-appearance-tweaks

Thank you!

Hi,
We will consider this and add it to our to do list and hopefully in a future update we will be able to improve CPT implementation.
Thank you!

Hello,

@Gregor007
You can add content blocks to your page using visual composer. Please follow this tutorial: https://forum.tagdiv.com/how-to-use-visual-composer/
You can also follow this video tutorial to see how you can set up your homepage: https://www.youtube.com/watch?v=ss-BEobegAw

@philooo
Unfortunately filtering custom post types is not yet implemented in our modules and blocks. Blocks can display CTP-s but you will need custom modifications to make the blocks filter custom post types. You will most likely need to hire a freelancer to help out on this one as it will require quite a bit of php knowledge and we cannot offer any custom work at the moment.

Thank you!

Hello,
Unfortunately the theme has no option for it and the hover message is displayed dynamic for every post in the block. Unfortunately there is no easy way to change it. You will need custom modification and a bit of php knowledge to do it.
Thank you!

Hello,
Unfortunately this is the case with blocks that display the full screen image on mobile. It was a choice made by the developers to improve loading speed and avoid creating an exaggerated number of thumbnails. You could override this functionality by forcing the block to use the full image by editing the theme code but then the page speed would greatly be affected. You can find the code for the block 3 here: http://screencast.com/t/Y7MngT46sL7m
You can see all the thumbnails our theme uses here: http://screencast.com/t/nklxPLxCd
You can edit the first file and select another thumbnail for it (replace the thumbnail with another thumb name) so the mobile version will have more quality, but it will need a few more css adjustments for it to work.
I hope this helps.
Thank you!

Hello,
The ‘sidebar’ line in the back-end is there to simulate the front-end. When you set the sidebar position to none:
http://screencast.com/t/dYWfewCn the sidebar line will move to the right.
Thank you!

Hello,
I’m not sure how you skipped files. Please follow this guide to make sure you updated the theme corectly and also try to install visual composer again: https://forum.tagdiv.com/how-to-update-the-theme-2/
https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
If the plugin still does not work after you follow all the steps in the guides, please try to disable all your plugins except visual composer and clear cache to rule out a plugin conflict.
Let us know how it goes.
Thanks.

Hi,
You can adjust it with this custom css:
@media screen and (max-width: 782px){
#wpadminbar .quicklinks li#wp-admin-bar-my-account.with-avatar>a img {
top:3px!important;
}
#wpadminbar ul{
padding-top:10px!important
}
}
Thanks.

Hello and thank you for purchasing our theme and thank you for your kind words.

1- Please provide more details to how you want the top ad to be positioned. I assume you want it moved a bit to the right. You can use this css code for it:
.td-header-style-1 .td-header-sp-recs {
margin: 50px 0 9px 63px!important;
}
You can place the code in the theme panel->custom css box.

2- For the footer i see you have many widgets added in the footer 3 area: http://screencast.com/t/Qpg9Zx7pW
The first 2 footer styles from the theme panel come with predefined content that cannot be removed. You can use another footer style that has no demo content and then use the 3 footer widgets to add your own content. You can read more about footers in our documentation here: https://forum.tagdiv.com/footer-templates/

3- You can use this custom css code to adjust the width and height of the logo:

.td-header-style-1 .td-header-sp-logo {
width: 160px;
height: 120px;
The default header style will crop your logo for it to fit with the ad next to it. If you want the theme to display the logo exactly as the dimensions you upload, you will need to use a header style that supports ‘full logo’ : https://forum.tagdiv.com/header-styles/

4- You can add a hover effect with css as the theme has no option for it. Please use this code:
.footer-logo-wrap img:hover{
opacity:0.5;
}

Thank you!

Hello,
I have tried your code and could not recreate the issue. The playlist works as expected: http://screencast.com/t/Yrm9HD43O
Please contact your hosting provider and let them know about the error.
Let us know how it goes.
Thank you!

Hello,
Unfortunately we have no easy solution to provide and time does not allow us to provide any custom work at the moment as we are a small team and we are working hard on development, updates, fixes and support. You can maybe find a solution online for your customization or you can maybe hire a freelancer to help out o this task.
Thank you for your understanding.