Hello,
Unfortunately the plugin is not tested with our theme so we cannot say for sure if it works or not. Try some of it’s settings with a bit of trial and error and see which one creates issues. Unfortunately not all plugins work with our theme.
Thank you!

Hi,
The latest articles is controlled from the loop settings below the main content window: http://screencast.com/t/QKvWu04nGzp . Adjust the settings here to limit posts and remove pagination.
Thank you!

Hello,
The api plugin used until 6.6 will not work anymore as some classes were changed. There is a new version of the plugin you should use and can be found here: https://forum.tagdiv.com/practical-example-how-to-add-a-new-block-and-module/
Please check the tutorials again and adapt your custom code to the new classes.
Thank you!

Hello,
Please try to disable all your plugins except visual composer, clear your cache and purge cdn files if you use it and check the images again. It could be a plugin conflict. You can also try to regenerate your thumbnails (you can use the force regenerate plugin) and make sure you have thumbnails selected from here: http://screencast.com/t/6NN40uR4n1
Let us know if the problem is still there afterwards.
Thank you!

Hello,
At the moment there is no plan on making the mega-menu accept woocommerce products or categories. This involves adding custom post type support to our modules and blocks. Maybe in a future update we will be able to implement it but at the moment and in the near future we have no such plan.
Thank you!

Hello,

The primary category is used only for breadcrumbs and the category thumbnail that shows on the featured image. Unfortunately it does not affect modules and blocks. If multiple categories are set to a particular post, it will display in every block that has one of the post categories specified. So if you set 3 categories to a post and set one as primary, the post will still appear in all 3 blocks if you have them specified with one category each. If you enable unique articles, then the post will display in the first of the blocks and then it will be hidden for the others.
example:
I have one post with 3 categories and 3 blocks each with one of the categories:
without unique articles: http://screencast.com/t/bwAii3V9 no matter the primary category, the post will always show on all 3 blocks because they are filtered by latest articles and this post is the latest one.
with unique articles: http://screencast.com/t/xmIJYvecKz the post only shows up in the first block and then gets hidden by the unique articles function and does not show up on other blocks.
Bottom line: primary category does not affect modules and blocks. The post will display everywhere one of it’s categories is specified.

Thanks.

Hello,
It could be a number of things that interfere with the homepage. Maybe you have other plugins that interfere with contact form and the page template used. You can try to disable all plugins except visual composer and contact form and see if the problem is still there.
Thanks.

Hi,
Maybe this will help shed some light on the subject:

http://screencast.com/t/27ICJEtpQUvX –
https://yoast.com/facebook-open-graph-protocol/
https://yoast.com/social-media-optimization-with-wordpress-seo-by-yoast/

Thank you!

Hello,
I have inspected a few posts on your site and every image that has a big enough size is croped to the maximum of 696 width.
The code Alin provided works only on the default template. If you use other post templates it will not apply.
You can use the code without the first part so it will apply on all templates:
.td-post-featured-image img {
width: 100% !important;
}
Let us know if it still does not work and if not please provide an example of a post and an image that does not get cropped properly and a url pointing to it.
Thank you!

Hello,
Unfortunately we cannot help you based on a screenshot. You said you have a customized menu so we cannot reference the default one to create our code. We can try to help out if you provide a link to your website but we cannot promise anything as we do not know how your custom menu is set up and if the sub-menus can be adjusted or not.
Thank you!

Hello,
Unfortunately the theme has no option for it and it will be no easy task to make it work. You will need to change the thumbnail used by the element and modify it’s css. There is no easy method to do it except coding it. You will need coding knowledge to get it done. you can hire a freelancer if you cannot do it from sites like studio.envato.com
Thank you!

Hello,
I have checked your website on gmetrix and google and it seems there is still work to be done. You can use speedbooster to move more render blocks to the footer by following the method here: https://forum.tagdiv.com/how-to-make-the-site-faster/ and to optimize images as you get a notice about those to. You can use wp-smush https://wordpress.org/plugins/wp-smushit/
Unfortunately we can only offer suggestions. It is still you who is going to have to make the modifications necessary. For every problem highlighted by gmetrix or google, there is a how to button next to it. Please use it to get an idea on how it can be done. Also use google to find lots and lots of pagespeed insights online. More than we can ever offer.
Best of luck on your project!

Hello,
You need to follow the embed method specified by facebook. There are 2 pieces of code. One must be added in header.php and only then will the embed work. Please follow this topic to see how to do it: https://forum.tagdiv.com/topic/how-do-i-embed-facebooktwitter-post/
Thank you!

Hello,
Unfortunately mail poet is not tested with our theme and cannot say for sure if it will work or not. You can try to test it with a bit of trial and error and check for errors. You can also try to disable all other plugins except mailpoet and visual composer to rule out other plugin compatibility issues as well.
Thank you!

Hello,
Please follow this guide on how to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/
Make sure you do each step and run the update script so the shortcodes will be changed. (shortcodes and classes have been changed in the new version so the script must rename the ones on your website to match the new ones.)
Thank you!

Hello,
The classes you showed above are the ones from an ad. Not a title. Please provide a link to your website pointing to the title in question so we can inspect it and see how it is set up so we can come up with a solution.
Thank you!

Hello,
Please try WP Super Cache as it is tested to work with our theme.
Thanks.

Hello,
It can be done with css but unfortunately that size will not leave enough size for the header ad. It will have to be adjusted as well. And this also depends on the ad you place. I can edit the ad i have set up, but it is not probably the same size as your ad.
Please provide a link so we can inspect your website and see exactly what we are dealing with.
Thank you!

Hello,
Unfortunately there is no such list. You can use a WP categories element from visual composer and add it to your page: http://screencast.com/t/Y27TUfBnhD – http://screencast.com/t/qU3xQSEOS
But there will be no featured image unfortunately because featured images are for posts not categories. You cannot assign a featured image to a category.
I hope this helps.
Thank you!

Hello,
Revolution Slider can be found here http://screencast.com/t/PIunnzRACn Please try to download it again from theme forest to make sure the file was not deleted by mistake. Remove your current rev slider and install the new one.
As for the featured images, there is no recommended size. The bigger the size of the image, the better the quality will be. But you will need to find a size that does not become a big burden for your website as bigger images will mean larger amounts of space occupied on the server and higher loading times. Usually about 800×600 will do.
Thank you!

Hello,
The problem is the code you use. I do not know how the previous theme handled video embeds, but you need to copy the URL directly from youtube. Not the embed code of the post. Simply access your youtube video an copy an paste the url in the featured video section.
The embeded code is different uppon inspection and a youtube id does not show:
My code: http://screencast.com/t/axIsn1M4CrQG your code: http://screencast.com/t/POyyf3u4q
Please copy the url directly from youtube. Not your own posts. try it with this url: https://www.youtube.com/watch?v=VSfw0ok8w4M
Let us know how it goes.
Thank you!

Hello,
Please provide more details to what sharing buttons you would like to add. The theme has 3 sharing social icons options.
The first is the top menu and sub-footer sharing: http://screencast.com/t/6gRwpDja – http://screencast.com/t/IEMEmOrC
The second option is the top and bottom article sharing: http://screencast.com/t/MbcZbxqGw
And the third option is the tagdiv social counter plugin: http://screencast.com/t/khfp2UHfCXe8
Anything beyond these options can be added with plugins or custom modification.
You can read more about sharing in our documentation:
https://forum.tagdiv.com/sharing/ – https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Thank you!

Hello,

Maybe this topic regarding a completely blank page may be of help: https://forum.tagdiv.com/topic/how-do-i-create-a-completely-blank-page/#post-68273
Regarding the width, wou will have to edit it with css but it is not reccomended as the elements displayed depend on the theme’s fixed width. It could break the layout. You can try it out using this code:

.page-id-148 .td-container {
width: 900px;
}

The code will not apply to your page as it is. Every page has it’s own ID. mine was 148. change the id to your own page id as the code will only apply to that particular page.

Thank you!

Hello,
It seems you are not using the playlist element correctly. The youtube playlist element works with video id’s not already created playlists. You simply add youtube video id’s in the box and the playlist will be created by the element. Please follow this tutorial to do it: https://forum.tagdiv.com/video-playlist-2/
Thank you!

Hi,
You can make a workaround for it by forcing it to pick up the wordpress thumbnail you can set from here: http://screencast.com/t/tjimgKqmJVv
Simply create a new thumbnail like so: http://screencast.com/t/my2FmKVbjX4d Simply copy and paste the last thumbnail code and rename it to “thumbnail”. Then you need to edit td-module_1.php and set the name “thumbnail” for the image: http://screencast.com/t/XXTVQSa0hM
Result: http://screencast.com/t/085ZlAnlcL3
Thank you!