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Bogdan B.
tagDiv Staff

Hi,
This effect is usually due to either slow internet connection or using the speedbooster plugin which moves the css render block to the footer and gets loaded last to increase page speed.
You can try to edit the style.css directly to avoid rewriting it with custom css from the theme panel. Unfortunately this is the way css works, in cascades.
Thank you!

Bogdan B.
tagDiv Staff

Hello,
You need to chose another header style from the theme panel. There are 3 styles with full logo. That means the logo will not be cropped and will maintain the size you upload.: http://screencast.com/t/eXFimL6yj
If you plan on modifying a header style, please specify the header style you want modified so we can see if the modification is possible as all header styles are different. A link to your website will also be helpful as we can inspect the logo you wish to increase and we can edit it directly with a live css editor.
Thank you!

Bogdan B.
tagDiv Staff

Hello,
The space comes from the header ad section. There is a container that is created for the advertisment. if you do not use an ad, this will be blank as on your page. Your best bet is to use a different header style. One with full logo. You can check this list to see different header styles and chose one that does not have an ad besides the logo if you do not plan to use header ads. https://forum.tagdiv.com/header-styles/
example: style 8 to 12
Thank you!

Bogdan B.
tagDiv Staff

Hello,
Unfortunately there is no code we can provide to copy and paste, Emil suggested you replicate the code highlighted. He suggested you disable the post render parameter. This is the original code: http://screencast.com/t/3LnE9tQcTkwh compare it to the example Emil provided.
For the second one, again: this is the original: http://screencast.com/t/zDpDvCaINWB. Replicate what Emil has done. He provided the solution.
Thank you!

Bogdan B.
tagDiv Staff

Hi,
I tested it and found no issues: http://screencast.com/t/wicZ4gI1vOJ The font remains Noto Sans and displays properly.
Thanks.

Bogdan B.
tagDiv Staff

Hello,

1) 800×600 should work well with our theme. You can see a list of thumbnail used by our theme here: http://screencast.com/t/982kViHk so you can have an idea of what thumb sizes our theme uses.

2)In the post category tags, all the categories and sub-categories will be displayed. If this ius not what you are refering to, please provide more details and maybe a screenshot so we can understand better. If you get your mega-menu doubled, you only need to set the parent category as mega-menu without adding the sub-categories to the menu as it is an automatic process and it gets the sub-categories automatically.

4)DO you intend to hide specific authors maybe? please provide more details.

Thank you!

Bogdan B.
tagDiv Staff

Hello George,
If the total posts are 10 in your website then it displays properly (maybe you have 11 posts). You have set an offset of 6 which means that the post count will begin from number 7 disregarding the first 6 ones.
So if you have 10 posts it should display only 4 posts. Please set the offset to 0 and all posts will be displayed.
Thanks.

Bogdan B.
tagDiv Staff

Hi,
OK. I understand now your issue but unfortunately there is just a slight problem. Your post without a featured image is dynamically placed. It will not maintain the same position in the block. You can remove indentation from all titles or a particular title but not dynamically. Css is not dynamic. If I remove indentation for the second title for example, but if the second title has a featured image besides it it will appear broken. There is no way to style just a particular element in the block unless the block has fixed content. not dynamic.
I hope this explains the situation. If you really need this customization you will need to hire a freelancer to help you out on this one.
Thank you!

Bogdan B.
tagDiv Staff

Hi,
Every element has it’s own margin or padding and every one needs to be targeted. I see you need to remove the space on the tab element.
Please replace the code with this one:
.td_block_wrap {
padding-bottom: 1px!important;
}
.wpb_tabs{
margin-bottom:5px!important
}

Thank you!

Bogdan B.
tagDiv Staff

Hello,
This is a known issue in older version of the theme. There are 2 solutions for it.
The first is to disable the photon feature of jetpack. It is known to cause this kind of issues.
If the problem is still there afterwards, please update your theme to the latest version 6.6 as we fixed this issue in this version. https://forum.tagdiv.com/how-to-update-the-theme-2/
Thank you

Bogdan B.
tagDiv Staff

Hello,
Please read the documentation: https://forum.tagdiv.com/footer-templates/
The first 2 footer styles come with predefined content which cannot be removed from the theme panel. You will have to use an empty footer style so you can add your own content to it from the widget area.
Thank you!

Bogdan B.
tagDiv Staff

Hi,
you can target a specific category or post using the post id or category id. you can use your browser inspector to find it on the body tag: http://screencast.com/t/nlFLTchqbRyv the same applies to categories http://screencast.com/t/6WRac6CUk

you can then use it as a class at the beggining of your css code like so:

.category-10243 .backstretch {
width: 100%;
height: 100%;
position: fixed;
z-index: -99999;
top: 0;
}
now the code will only apply to that particular category.
I hope this helps
Thanks.

Bogdan B.
tagDiv Staff

Hello,
You provided a link to your website but i cannot see any sticky post. Please provide more details to what background you would like to change.
Thank you!

Bogdan B.
tagDiv Staff

Hi,
There is a per category setting in the theme panel: http://screencast.com/t/IgQx7TNREA This is a list of all your categories and the option to upload a background is present for each category. You can upload a different background for every category you need. (I suspected you need an image just in the top container)
Thank you!

Bogdan B.
tagDiv Staff

Hello,
Unfortunately our theme has no option for it but i think there is a plugin that sets the first post image as featured. Unfortunately it is not free http://codecanyon.net/item/auto-post-thumbnail-pro/4322624 but maybe you can find a similar free plugin to test.
I hope this helps.
Thanks.

Bogdan B.
tagDiv Staff

Hello,
It’s getting aligned like that from this code you have in your theme panel: http://screencast.com/t/RtNeeMD2vxtW
I cannot override it as it is already set to !important. You need to remove it and the ad will display properly. If you need the code, then target the specific viewport you need it in with @media.
Thank you!

Bogdan B.
tagDiv Staff

Hello,
Please try to disable all your plugins except visual composer, clear your cache and purge cdn files if you use it. If it’s not a plugin conflict, please try to use a default footer to see if the error is still there. maybe some of the widgets in the footer were not added properly.
Let us know how it goes.
Thank you!

Bogdan B.
tagDiv Staff

Hi,
You will need to provide a link to the page so we can inspect it. We cannot provide a css solution based on assumptions. We need to see how your title works and if our code applies or if not, why it does not apply.
Thank you!

Bogdan B.
tagDiv Staff

Hello,
Please double check your modification and make sure you did not miss any steps. The theme api is intended for advanced users that know their way around php. Unfortunately as Alin stated above, it is a custom job and falls beyond what support can offer you. You can hire a freelancer to do it for you from sites like studio.envato.com if you really need this customization.
Thank you for your understanding.

Bogdan B.
tagDiv Staff

Hello,
The screenshots work now.
1) the grid does not come from our theme and we cannot say for sure how responsiveness is supposed to work with it. We can assure responsiveness for our modules and blocks. We cannot assure it for custom made widgets.
2) The same applies for css styling. The methods the titles are placed is different. Our blocks use a h4 title and the custom widget you use is a ‘span’ element. You will have to use a custom class on the span element so you can target it with css and apply a background color an a bottom border.
Thank you!

Bogdan B.
tagDiv Staff

Hello,

Unfortunately we do not have a recommendation for you as we have not tested any security plugins. Here is a list of tested plugins: http://screencast.com/t/0KvK1ppKK
We plan in future updates to expand our tested plugin list.
Until then we recommend following this guide:
http://codex.wordpress.org/Hardening_WordPress

Thank you for your understanding.

Bogdan B.
tagDiv Staff

Hello,
1) Please double check this issue on a wordpress default theme to see if it’s a WP issue or theme related. You can also check your system status parameters: http://screencast.com/t/bpnfaltKJ and try to get them all green by following this tutorial: https://forum.tagdiv.com/system-status-parameters-guide/
2)Make sure you install the SEO Yoast plugin and tick the open graph option: https://forum.tagdiv.com/system-status-parameters-guide/
3) You neet to config your sitemap. Use yoast and configure it to your prefference.
Thank you!

Bogdan B.
tagDiv Staff

Hello,
Please try to disable all your plugins, clear your cache and purge CDN if you use it. If the problem is still there another thing you can try is check the system status parameters and try to get the in the ‘green’ zone: http://screencast.com/t/bpnfaltKJ You can use this tutorial to do it: https://forum.tagdiv.com/system-status-parameters-guide/
If everything else fails you can do an update to the latest version (6.6) and make sure you make a back-up first:
https://forum.tagdiv.com/how-to-update-the-theme-2/https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Thank you!

Bogdan B.
tagDiv Staff

Hello,
Unfortunately this plugin is not tested with our theme. Basically all plugins were meant to work with wordpress and the default implementation. Every custom made element is not tested to work with the plugin. Our modules and blocks are custom made and we cannot guarantee the titles get picked up by the plugin as different functions are used in the homepage than on post or category titles.
If this is not what you mean, please provide more details and an example so we can figure it out, although it will probably require custom modifications to work 100%.
Thank you!

Bogdan B.
tagDiv Staff

Hello,
I have checked this again and it really seems to change the bold font on the titles. It seems only ‘roboto’ creates this bug. Thank you for pointing this out. I will add it to our list of bug-fixes.
Thank you!

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