Hello juanca1612,

For more information about this error, please check here -> http://www.checkupdown.com/status/E414.html Checking your website, I saw that you are using some untested plugins which can interact with the theme core files and causes a lot of unknown issues. Try to disable all of them, leave just to active only the plugins that come bundled with the theme core files and check the results. I saw that you are using a minified theme’s version which can cause some errors. Also, if the problem is still there, try to make a new clean install from scratch via FTP way to another sub-domain and check the results.

Thanks for your understanding!

Hello biggleem,

Unfortunately, the only tested plugins for Social Networks are Social Counter. This plugin comes bundled with the theme core files and should work as expected with the theme. Notice that another plugin for this case was not been tested.

Thanks for the message!

Hello biggleem,

Please provide more details and useful screenshots with the problem for a better understanding. Also, you should provide your website URL so I can take a closer look at it.

Thanks for your understanding!

Hello BeoWulf,

Unfortunately, the theme does not have any such an option that allows you to log in to Facebook accounts, sorry! You should try such a plugin with this functionality and check the results. This feature is added to our list of improvements and we will consider to add in near future updates.

Thanks for your understanding!

Hello Aman Singh,

It’s just a simple image with a link. In this case, you should try using the Single Image element and add your desired link like this -> https://www.screencast.com/t/VL9JFmqSAOYg

Thanks for the message!

Hello FBI,

I suppose that your problem comes becasue your images are stuck in opacity 0. This usually happens on a js error caused by plugins or customization or other external optimization tools.

Please disable all plugins except visual composer, clear cache and reset CDN files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functioning of the theme.

Thank you!

Hello cointoday,

Please make this setting from WordPress here -> https://www.screencast.com/t/WXhzzp0hHlsb

Thanks.

Hello,

Unfortunately, the theme does not have any such an option for this case, sorry! That’s your suggestion. This request was added to our list of improvements and our developers will consider to implement it in our new future updates but we cannot say for sure a specific period.

Thanks for your understanding!

Hello la-company,

I suppose that you have made some additional customizations through the code which allows you to add some videos for featured video because of the theme, by default has an option only for the featured image. As you want to achieve involves doing such a custom work and we cannot afford to do this, sorry! Try to implement it yourself and if you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you!

Thanks for the message!

Hello,

Please notice that functionality already exists in our theme as you can see here -> https://www.screencast.com/t/wXh0rN1jze

Thanks for the message!

Hello mauro_boaro,

Sorry but the theme does not have any other way for this, sorry! If you want to achieve this you should edit the theme core files and do this from there. Also, if you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!

Thanks for the message!

Hwllo dibyajyoti1994,

First of all, make sure that you are using the latest theme version from Theme Forest installed via FTP way because this is the surest method in this case. Also, ensure that your system status is correctly increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thanks for the message!

Hello,

If you want to edit the mobile plugin you should do it yourself because we cannot provide support for your additional customizations, sorry! As a hint, if you want to change the code from this plugins, you should start from here -> https://www.screencast.com/t/tGwcAxA0vYis

Thanks for the message!

Hello Josuesantana,

Unfortunately, the theme does not have any such an option that allows you to add comments for an author page, sorry! If you want to achieve this you should try to find such a plugin with this functionality and check how it will work or you should implement it yourself this functionality.

Thanks for the message!

Hello,

Unfortunately, this kind of plugins has not been tested with the theme and also, we cannot say for sure if it will work or not with the theme, sorry! Notice that we cannot provide support for untested plugins.

Thanks for the message!

Hello Aman Singh,

Here is talking about a simple button with a link which takes you to a simple page. For example, you can try using a multi-purpose plugin from our latest version of the theme and use the Call to Action feature. Create a simple page with your desired element and then, add the link to this page to this button. That’s all. -> https://www.screencast.com/t/pqxwbh1Fm

Thanks for the message!

Hello begrijp,

Unfortunately, the theme does not have any such an option that allows you to do this, sorry! You should try finding such a plugins with this functionality, clear all the caches and check the results.

Thanks for the message!

Hello Mert112112,

I need your website so I will be able to investigate it closer and also, so I can provide a more accurate response. Cannot you add any kind of videos to featured video? If you need more assistance in this case, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hello Numaphon,

Please do not mislead the world with this affirmations because this is not a true one, sorry! Why is the latest version very bad in your opinion? Provide more details for it to sustain your point of view. The latest version of the theme is fully tested with the all of the required plugins and should work as expected. Try to make a new clean install via FTP way and make sure that you have updated the multi-purpose plugin.

Thanks for your understanding!

Hello fakiro,

Please send us an email at cvontact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hello Balyuk,

You should edit the td_data_source.php and change the following parameter from there like this -> https://www.screencast.com/t/bxrBdoJH Clear all the caches and check the results.

Hope this helps!

Thanks for the message!

Hello kecodoc,

If you want to add some ads to your post pages, you should use the Articles Ads and if you want to ad it only for a certain ad, you simply insert it in the post content, when you edit it -> paste the shortcode.
For most pages, you should use the Widgetised sidebar and if you want to add some ads for category pages, please refer to the following topic here -> https://forum.tagdiv.com/topic/ads-on-category-pages/

Hope this helps!

Thanks for the message!

Hello frontofthebeast,

Please update the theme via FTP way because this is the surest theme method in this case. Please check the documentation here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for the message!

Hello ahmedyakub,

Provide your website so I can inspect it.

Thnks.

Hello admin_kh,

You can try using our Advanced Custom CSS and add your code in that fields from here -> https://www.screencast.com/t/sEBRb8D80vM according to your targeted device. Also, for more information about media queries, please check here -> https://www.w3schools.com/css/css_rwd_mediaqueries.asp

Hope this helps!

Thanks for the message!