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Catalin
tagDiv Staff

Hello BeoWulf,

Unfortunately, you cannot make this only from the default theme settings, sorry! You should find a plugin for this functionality and create it yourself. You can start from here -> http://www.wpbeginner.com/plugins/how-to-create-custom-login-page-for-wordpress/
Otherwise, if you are unhappy with our theme, please request to a full refund here -> https://themeforest.net/refund_requests/new and we will get your money back, as soon as possible.

Thanks for the message!

Catalin
tagDiv Staff

Hello,

I did not saw any pixelated images on your website. All of these are good displayed.

Thanks.

Catalin
tagDiv Staff

Hello concertioline,

Unfortunately, this theme version is too deprecated and you should make a full update to your theme and WordPress if you want to achieve good results, sorry! Please UPDATE IT. We only can provide a theme versions start from 7th.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello,

Here -> https://www.screencast.com/t/KWY1DSAln5 you can see the differences between these demos. It seems to be a letter-spacing.

Try to add this parameter and check the results.

Thanks for the message!

Catalin
tagDiv Staff

Hello mrgergoke,

Please notice that our tested plugins can be found here -> https://www.screencast.com/t/VRYWtPFYb Any other untested plugin can interact with the theme core files and might cause a lot of unknown issues.

Thanks for the message!

Catalin
tagDiv Staff

Hello Serd,

Unfortunately, our theme does not support Yandex Metrika and also, we cannot offer support for this implementation because we cannot provide custom work, sorry!

Thanks for your understanding!

Catalin
tagDiv Staff

Hello blueyellowfish,

I have inspected your website and the Adsense images are not pixelated, sorry! Notice that all of these are not controlled by the theme. These are only delivered by the Google and the theme does not have any control over these, sorry!

Thanks for your understanding!

Catalin
tagDiv Staff

Hello su,

Ensure that you are using the latest theme version installed via FTP way because this is the surest method in this case and then, check your system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Catalin
tagDiv Staff

Hello Josuesantana,

Please notice that if you want that your Twitter Sharing to be opened in a new window you should have enabled the Like/Tweet button from here -> https://www.screencast.com/t/f5GDCzlkVc Also, if you do not like it appears this option in the frontend, you should use a bit of CSS code to hide them. Try the code and place it in Theme panel -> Custom CSS area.

The code is ->

.td-classic-sharing{
display:none;
}

Thanks for the message!

Catalin
tagDiv Staff

Hello menj,

Make sure that you are using the latest theme version installed via FTP way because this is the surest method in this case. Most likely, this error happens due to an inappropriate install and that’s why I recommend you to make a new clean install.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Catalin
tagDiv Staff

Hello BeoWulf,

Here is talking about author box which can be enabled from Theme panel, like this -> https://www.screencast.com/t/oi4k7gPSYakN

Thanks for your understanding!

Catalin
tagDiv Staff

Hello upyoggyan,

I have inspected your website on mobile devices and I did not saw any problem with it, sorry! Everything seems to work as expected. Also, notice that you do not have attached any screenshots. Please be more specific and provide some screenshots of the problem so I can identify it.

Thanks for the message!

Catalin
tagDiv Staff

Hello eeru1saini,

You should use the Team Member element if you want to achieve that design -> https://www.screencast.com/t/zWSTsSm7jTSL

Thanks for your understanding!

Catalin
tagDiv Staff

Hello digidepo,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page so I will be able to provide a more accurate response. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello BeoWulf,

Unfortunately, the theme does not have any such an option that allows you to disable our modal log-in functionality, sorry! It’s not a simple task to do this. If you want to do this you should check the theme core files and remove this functionality which is too complex. If you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we can not provide custom work at the moment, sorry!

Thanks for the message!

Catalin
tagDiv Staff

Hello E_Normus,

You should provide your website URL and some useful screenshots about how you want to show this change.

Thanks for the message!

Catalin
tagDiv Staff

Hello anand,

Please send us an email at contact@tagdiv.com with your log-in information and your Item Purchase Code so we can take a closer look at it. Provide there the link to this topic so we can quickly identify you. Before sending us an email, please try the manual activation from here -> https://www.screencast.com/t/7HjNdKeFxN1p

Hope this helps!

Thanks for the message!

Catalin
tagDiv Staff

Hello sjcole,

Please provide screenshots with the problem because I cannot recreate it. Also, I saw that you are not using the latest version of the theme. Our recommendation is to update the theme to the latest version of it via FTP way because this is the surest theme method.

Thanks for the message!

Catalin
tagDiv Staff

Hello,

I have inspected your website and I did not saw any problem with your website, sorry! The posts seem to work as expected. Please provide more details about the problem so I will be able to provide a more accurate response!

Thanks for the message!

Catalin
tagDiv Staff

Hello johnfelipe,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page.

Thanks.

Catalin
tagDiv Staff

Hello vadoingiappone,

We will consider fixing it in our new feature update.

Thanks.

Catalin
tagDiv Staff

Hello ayoub00113,

Most likely, you are using VC Composer or Td Composer to create your About Us page. Unfortunately, the mobile theme does not recognize any page builder shortcodes and does not exist any such an option that allows you to create your own homepage which displayed only for mobile. The mobile homepage has a default layout, according to our documentation here -> https://forum.tagdiv.com/the-mobile-theme/

Hope this helps!

Thanks for your understanding!

Catalin
tagDiv Staff

Hello Laszlo,

I Have inspected your setup page and I saw that you are using some untested plugins which can interact with the theme core files and causes a lot of unknown issues. Try to disable all of these, leave just to active only the plugins that come bundled with the theme core files and rule out any conflicting plugins. I have tested this functionality on my end and it seems to work as expected. If the problem is still there, try to make a new clean install to another sub-domain and install the theme via FTP way and check the results.

Thanks for the message!

Catalin
tagDiv Staff

Hello zeeodesk,

You should provide your website URL so I can take a closer look at it. First of all, you should refer to the following topic here -> https://forum.tagdiv.com/topic/featured-images-not-showing-on-homepage/

Thanks.

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