Hello leapdsc,

I have inspected your website and I noticed that you customized your site very much and you have such custom CSS code in your Theme panel, as you can see here
-> https://www.screencast.com/t/6anzLlWwa Notice that we cannot offer support for your custom implementation and modification because the theme functionality can be damaged. Try to revet the theme to the default state, remove all of the untested plugins if you are using something like this, clear all the caches and check the results. Also, if the problem is still there, you should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hello danmcgovern,

Do you mean that the settings in the theme are not saved? Please check your system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, if is not what you mean, you can provide more details and some useful screenshots with the problem for a better understanding.

Hope this helps!

Thanks for your understanding!

Hello techedge1,

Notice that the only way is to update the theme via FTP way because this is the surest theme method. Keep in mind that all the time, the latest version of the theme has all the improvements made. Before each theme update, you have to make a full backup to avoid losing your data.

Hope this helps!

Thanks for your understanding!

Hi,

For more information about our page builder, please check here -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/

Thanks for your understanding!

Hello all,

Please notice that suggestion has been added to our list of improvements but notice that we cannot say for sure if it will be implemented in our future updates or not, sorry! Only depends on our developer’s decisions.

Thanks for your understanding!

Hello appiccicati,

I suppose that your Blocks pagination does not work, right? First of all, ensure that your theme is updated and also, check your plugin’s list to be enabled only tested plugins. Otherwise, if you are using some untested plugins, each of them can interact with the theme core files and causes a lot of unknown issues. Clear all of them with the memory caches and check the results.

Thanks for your understanding!

Hello appiccicati,

Unfortunately, I do not exactly understand what you want to achieve, sorry! Please provide some useful screenshots to show me what you want to do.

Thanks for the message!

Hello ploxx95,

Unfortunately, please notice that we do not recommend to resize any images size from your blocks because you can easily break the theme layout, sorry! Also, notice that our theme does not have any such an option that allows you to do this but notice that the theme offers you a lot of blocks which can be used on your project, like this -> https://forum.tagdiv.com/theme-blocks-modules/

Hope this helps!

Thanks for your understanding!

Hello barronlau,

Please notice that is just a quick fix! This issue has been added to our list of fixes and our developer’s team will decide what exactly will be happened furthermore.

Thanks for your understanding!

Hello Style31,

Yes, our theme will continue to support the Visual Composer. Notice that our builder is at the beginning and also, it is in a continuous development. You will not found all the elements which Visual Composer has. From now on, this plugin will be improved with some features which have to be exclusively for this builder.
For more information about right using of TD Composer and transition between these both page builders, please check the following topic here -> https://forum.tagdiv.com/tagdiv-composer-tutorial/ -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/
As you probably know, our page builder is much restrictive (regarding on layouts) than Visual Composer because in that way we can easily handle the performances which can be achieved with our product. If your entire theme has been created exclusively with Visual Composer and if your elements used on your website does not exist in TD Composer you should use VC.

Thanks for your understanding!

Hello dunnd009,

Please check the following topic here -> https://forum.tagdiv.com/facebook-share/ and try to do all the steps from there for achieving good results with FAcebook sharing.

Thanks for your understanding!

Hello akaii,

All of these settings notice that you can do it directly from YouTube or according to the following topic here -> https://forum.tagdiv.com/topic/embedded-facebook-is-in-wrong-language/ Also, you can check these -> https://stackoverflow.com/questions/24868226/how-do-you-mute-an-embedded-youtube-player -> https://www.labnol.org/internet/embed-mute-youtube-video/29149/

Hope this helps!

Thanks for your understanding!

Hello naimbic,

First of all, make sure that you are using the latest theme version installed via FTP way and if you are using some untested plugins, try to disable all of these, leave just to active only the plugins that come bundled with the theme core files and check the results.

Hope this helps!

Thanks for the message!

Hello Sebastian,

If you want to have another main menu than the desktop menu, the only way would be to use our Mobile Theme which allows you to do this. For more information about our Mobile Theme, please check here -> https://forum.tagdiv.com/the-mobile-theme/

Hope this helps!

Thanks for your understanding!

Hello Rico1780,

You should update your theme because this issue has been resolved and everything should works as expected.

Thanks for your understanding!

Hello leapdsc,

You should provide some useful screenshot with the problem so I can identify it. Also, please notice that thing is not theme related. Itțs just WordPress related. For more information about this case, you should consult the following guides, here -> http://www.omnicode.com/qa.php?id=113 -> https://css-tricks.com/forums/topic/prevent-word-breaks/ -> http://www.zaposphere.com/remove-auto-hyphenation-in-wordpress/
If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello

As I did you say above, you can try using the Jing, online tool for uploading the screenshots or ScreenCast. Also, you can try using the ‘img’ option from above panel -> https://www.screencast.com/t/SoUQaRON

Hope this helps!

Thanks for your understanding!

Hello 12familyde,

Unfortunately, the Gutenberg plugin has not been tested with our theme and also, we cannot say for sure if it will work or not, sorry! You should try to use it and check the results. Also, please notice that we cannot provide support for untested plugins.

Thanks for the message!

Hello NegomboToday,

I guess that you want to increase the site width, right? Unfortunately, please notice that our product does not have such an option for dynamic width and we do not recommend to do that through the custom CSS code because the layout of the theme will be damaged. If you want to change the width of the theme to be in full-width mode, please notice that is not a simple task and you will have to adjust the entire theme to the new width for better results.
Above, my colleague gave you an example of where you should start to increase the theme width, but notice then you will have to make some additional customizations to adjust the other theme elements if you want to bring best results.

Also, you can try using only the Big Grid full at your homepage to achieve full-width aspect. This is the only option.

Thanks for your understanding!

Hello NerdOmegaPrime,

It’s not necessary to activate the Visual Composer because this plugin comes bundled with the theme and the license for it is included in theme’s packet.

Thanks.

Hello apinfadli,

Check if that post has featured image because most likely, if has not and that’s why you bring that blank space.

Thanks for the message!

Hello hugocosta,

Please make sure that you are using the latest theme version, installed via FTP way, clear all the caches and check the results. Also, it seems to be a Chrome browser error. You should check the following useful manual here -> https://www.deskdecode.com/err_connection_timed_out/

Hope this helps!

Thanks for your understanding!

Hello Sanjo Simon,

Maybe this will help resolve the errors: http://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-posts-returning-404-error/ Also, try to re-save your permalinks, clear all the caches and check the results.

Thank you!

Hello ark,

No, it’s not possible to be an author if you are not registered, lol. Notice that WordPress has some Roles and Capabilities which have to be used according to what you want to achieve. For more details, please check here -> https://codex.wordpress.org/Roles_and_Capabilities

Thanks for your understanding!

Hello,

On the future, if you want to add some useful screenshots to show me your problem, I recommend you using the Jing online tool in this case.

Thanks for the message!