Hi,

Unfortunately, the theme does not support the full width size, sorry! If you want to achieve that layout, you need to do it yourself but please notice that if you are not aware of the steps which re needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide cusotm work at the moment, sorry!

Thank you!

Hi,

Ensure that you have correctly updated your theme via FTP way, clear all the caches, purge CDN files and check the results. Check here -> https://forum.tagdiv.com/install-via-ftp/ Also, notice that the WPBakery sohuld not be updated. If you will use the latest version of the theme, you will have the latest version of this plugin which comes bundled with it.

Hope this helps and let us know how it goes!

Thank you!

Hi,

Please re-save your permalinks and check the results.

Hope this helps and let us know how it goes!

Thank you!

Hi,

Yes! The latest version of the theme is Newsmag v.4.7. You need to access your Theme Forest account and download the latest version of the theme and then, install it via FTP way. -> https://www.screencast.com/t/9O73aYmZ

Thank you!

Hi basmamagazine,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and CPanel access so we can take a closer look at your configuration.

Thank you!

Hi,

Notice that’s not a simple task and it involves doing such additional customizations. If you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry! Usually, we recommend the developers from studio.envato.com.

Thank you!

Hi,

If you want to create a similar functionality, you need to check how the popular category was created and then try to create your own functionality, as you can see here -> https://www.screencast.com/t/sIcbEh6G9 Notice that’s not a simple task and if you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thank you!

Hi,

Regarding your first problem, after some investigations, it seems to be a mini bug in our theme, when you are using the Mobile Theme plugin for mobile mode, sorry! Unfortunately, the duplicated posts are not excluded from the latest articles. I have added to our list of improvements and we hope to fix it in future updates.

I have checked your website AMP errors and all of these seems to comes from your Facebook Pixel implementation, as you can see here -> https://www.screencast.com/t/ww1POIXpoc1 Unfortunately, this conversion tracking has not been tested with our theme (AMP version) and we cannot say for sure if you will bring good theme results, sorry!

Thank you for your understanding!

Hi baranos,

Please update the theme to the latest version of it because I saw that you are using only v.4.6. update it to v.4.7, clear all the caches and check again. If the problem will persist, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.

Thank you!

Hi,

Here is talking about a block title which can be removed from TD Composer. Edit the homepage with your page builder and remove the title from the block settings. Check here -> https://www.screencast.com/t/Yz1mVNvtR

Thank you!

Hi,

If you want to disable the header and the footer only for that page, you need to use the code below and place it in Theme panel -> Cusotm CSS area.

The code is ->

.page-id-3078 .td-footer-container, .page-id-3078 .td-sub-footer-container, .page-id-3078 .td-header-wrap {
display:none;
}

The result is here -> https://www.screencast.com/t/Z21s15Oi2s

Thank you!

Hi,

I have checked your plugins section and I saw that your Rev Slider is too old. (v.4.6) -> https://www.screencast.com/t/32BUXAsXY0x Notice that the latest version of this plugin is v.5.4.8.3 Please update it if you want to bring good results. Notice that our theme comes bundled with this version of the plugins. Update it, clear all the caches and check the results.

Thank you!

Hi,

Check if your OG image is there. You could try as a first step to deactivate all plugins (including optimization plugins if used) except theme plugins and Yoast, clear all caching and try the debugger again
– https://developers.facebook.com/tools/debug/og/object/ If is not what you mean, provide more details and your website URL so I can take a closer look at this.

Hope this helps and let us know how it goes!

Thanks.

Hi,

Unfortunately, the theme does not have any such an automated way to exclude that post when both sections display the posts from Featured, sorry! As you can do is to handle your posts from your Featured Category. Another alternative, in this case, would be to edit the code and add another category instead of Featured. You can follow the next topic from here -> https://forum.tagdiv.com/topic/mobile-theme-featured-posts/

Hope this helps!

Thanks.

Hi,

The first important step before making a full update or change your theme is to make a full backup to your database to avoid losing all of your data, sorry! The cause of your lost content may be for several reasons. For example, in the beginning, when you start to create your website, if you import a demo with content and then if you were edited all of these posts with your own content when you update or change the theme, all of these data will be lost, sorry! In principle, all of the content created from scratch should have to be loaded into your database because this is the default WordPress functionality.

Sorry for the inconvenience!

Hi,

Make sure if you are correctly added your Ad Code in the ad section from the theme panel, according to our documentation from here -> https://forum.tagdiv.com/header-ads-adsense/ Make sure that you Ad Code are correctly set up and it will take a while until the code to be displayed at the website, until the Google will index it. In the mobile theme, you can provide some useful screenshots with the error and your website URL so I will be able to provide a more accurate response.

Thank you!

Hi,

Unfortunately, when I access your website I get a blank screen, sorry! If you want to make your website in full width, you need to use a stretch ROW functionality for each ROW.

Hope this helps!

Thank you!

Hi,

I have checked your posts and I saw that you are using the MSO functionality of Microsoft Office product to take your posts content and that’s why the Excerpt section is working bad. Notice that the theme has not been tested with this functionality and therefore, we cannot say for sure if it will work or not as expected, sorry! Please take a look at this topic -> https://stackoverflow.com/questions/7507002/what-is-the-mso-prefix-for-in-css

Thank you!

Hi,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the CPanel access.

Thank you!

Hi,

If you want to change the background of that button, please use the code below and place it in Theme panel -> Custom CSS area.

.td-read-more a{
background-color:green!important;
}

The result is here -> https://www.screencast.com/t/pirEXep2hfT

Thank you!

Hi,

If you want to insert a Google Map location at your footer, notice that you will have to take the code from the Google Maps from here -> https://www.google.com/maps?ll=6.268678,-75.596392&z=2&t=m&hl=en-US&gl=RO&mapclient=embed&q=Medellin+Antioquia+Colombia and add it inside an Inline Text Element, Text with Title or Column Text as you can see here -> https://www.screencast.com/t/TqSH3g1G Another easier method would be to import that section from the Cloud Template from here -> https://www.screencast.com/t/dchK9CweRNWm

Thank you!

Hi,

Provide oyur website URL so I can inspect this section.

Thank you!

Hi,

After some investigations, I noticed that symbol comes from your Article Inline Ad section, as you can see here -> https://www.screencast.com/t/cRL0stI3HPsE Please check the code from that section in your theme panel and change it to another valid one, clear all the caches, purge CDN files and check the results.

Thank you for your understanding!

Hi all,

After some deeper investigations, it seems to be a problem with the latest version of Facebook API and this seems to affects the way of how the Facebook Featured Image works. We will hope to find a solution and implement it in our future updates.

Thank you for your understanding!

Hi,

Ensure that you have enabled the Comments settings from the panel from here -> https://www.screencast.com/t/LeDUMjwn1cLe

Thank you!