Hello davidemorini,

Notice that the managing of free space depends on what items you are using on your website. Please show me exactly you want to make some changes so I can inspect it closer that section and also, so I will be able to provide a more accurate response.

Thanks for the message!

Hello hanakousuke,

Strange. Probably you have some caches on your server and that’s why your changes are not loaded. Request to clear all the server caches to your hosting provider, purge all CDN files if you are using the CDN system and check the results.

Thanks for the message!

Hello Aakash,

First of all, please notice that the W3TotalCache plugin is not tested with our theme and it seems to cause a lot of problems through the theme, sorry! You should use the WP Super Cache which is our recommended caching plugin.
Please notice that the speed of your website depends on how well your site is optimized. Notice that is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Also, notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ you can increase the page speed loading and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because the speed optimization services are not covered by our support policy, as you can read here -> https://forum.tagdiv.com/support-policy-2/ Check our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/ regarding on dedicated server to fit to our requirements. For an example, you should check our demo preview because this website is optimized.

Thanks for your understanding!

Hello carpediem,

You should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify it.

Thanks for the message!

Hello rightpalava,

Unfortunately, our theme does not have any such an option that allows you to add some animation to your Big Grids, sorry! You can try using a GIF image as featured image to your posts and check the results.

Hope this helps!

Thanks for your message!

Hello devraj1986,

There is an option for it in Theme panel, like this -> https://www.screencast.com/t/toK4H0wA and for modules/blocks you can do this from here -> https://www.screencast.com/t/NEmtMgsC9B

Hope this helps!

Thanks for the message!

Hello davidemorini,

To manage the white spaces between your images you should use a bit of CSS code to decrease them. Try the code below and place it in Theme panel->Custom CSS Area.

The code is ->

.td-all-devices{
margin-bottom:10px!important;
}

The result -> https://www.screencast.com/t/PaVfHKuN

The is a quick solution int this regard.

Thanks for the message!

Hello Exec,

Yes, you can do this if you will use post pagination, according to our documentation here -> https://forum.tagdiv.com/newsmag-posts-with-pagination/

Thanks for the message!

Hello Szentmaxi,

Sorry for my bad understanding! I guess that you are referring to the Excerpts, right? So, please notice that our theme has an option for it in Theme panel->Excerpts section from where you can choose the length of the Excerpts feature, according to modules/block used by you, according to our documentation here -> https://forum.tagdiv.com/newsmag-excerpts-introduction/

Thanks for your understanding!

Hello vasik,

I have inspected your website and I saw that for FireFOx browser the Header add disappears. Also, I have noticed that on your header wrap is applied an unknown class which has a rule with display: none, as you can see here -> https://www.screencast.com/t/Zs9JI0XNfJt7 You can try using the below code and place it in Theme panel->Custom CSS area, clear all the caches and check the results.

.td-header-ad-wrap{
display:block!important;
}

Also, if you are using some untested plugins (for emoji for example) please try to disable all of them, leave just only our tested plugins to be active, clear all the caches and check the results.

Thanks for the message!

Hello RezNation,

Please keep in mind that if you keep replying you will only delay your answer because we answer from oldest to newest. Posting more and more replies will only move your post to the fresher ones and delay the answer further. For future optimal response time, please only post once and wait for the reply as we answer every message.
You can do this change from TD Composer, like this -> https://www.screencast.com/t/Cn6MBnhKJC8

Thanks for your understanding!

Hello arolee,

Check your list with installed plugins and check if the Visual Composer or TD Composer is enabled. You will bring these shortcodes because one of these is not active. we recommend using the TD Composer. For more information about this plugin, please check here -> https://forum.tagdiv.com/tagdiv-composer-tutorial/ -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/

Thanks for your understanding!

Hello bariton,

Please notice that the speed of your website depends on how well your site is optimized. Notice that is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Also, notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ you can increase the page speed loading and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because the speed optimization services are not covered by our support policy, as you can read here -> https://forum.tagdiv.com/support-policy-2/ Check our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/ regarding on dedicated server to fit to our requirements. For an example, you should check our demo preview because this website is optimized.

Thanks for your understanding!

Hello carpediem,

Please, provide your website so I can take a closer look at it and also, so I will be able to provide a more accurate response.

Thanks for the message!

Hello,

@votac, I have inspected your website on mobile and desktop version and your symbols seem to work as expected. Also, you can check our theme panel because there you will find a support option for Google Font settings, like this -> https://www.screencast.com/t/9RKre5KxH0s

@cmcromance, I have checked your website for all devices and it seems to work as expected. If you want to increase the page speed loading, you should check the following useful tutorial, like this -> https://forum.tagdiv.com/how-to-make-the-site-faster/

Hope this helps!

Thanks.

Hello saustav,

Please notice that option is available for Newspaper 8.0, as you can see here -> https://www.screencast.com/t/W64bxsX6s I guess that your issue becomes from a bad theme installing. Try to reinstall the theme from scratch via FTP way, check the system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ clear all the caches and check the results. Should working.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello Noob,

If you want to achieve that border left between your menu items, you should use a bit of CSS code to do this. Try the code below and place it in Theme panel->Custom CSS area.

The code is ->

.td-header-style-5 .sf-menu>li:first-child {
border-left: 1px solid #eee;
}

The above code is applied only for header style 5. So, if you will use another header style you should change the number and probably, you will need to do some adjustemnts. This is a quick solution.

Thanks for your understanding!

Hello momo,

I guess that here is talking about a plugin which allows you to edit the Author page, like Author Box’s Visual Composer. Is it an addon of Visual Composer, right? Sorry, but our theme does not have this type of plugin to be tested and we have no idea about the behavior of the theme with it, sorry! All the options available for Author template can be found in Theme panel, like this -> https://www.screencast.com/t/5oert2rcK Also, if you want to add any other HTML structure to your Author page, you should do it yourself through editing the code from author.php file -> https://www.screencast.com/t/gfOjPkElt2PG. If you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!

Thank for your understanding!

Hello 1CBAR1,

If you want to change these symbols, you should try using the Font Awesome 4 Menus according to our documentation here -> https://forum.tagdiv.com/how-to-add-icons-in-menu/

Thanks for your understanding!

Hello @schauvin and @pedromantovani,

I recommend you to make to make a full backup to your database and then, update the theme to the latest theme version which is 8.0 via FTP way and check the results. Clear all the caches and purge CDN files. If you are using some untested plugins which can interact with the theme core files, you should remove all of them and leave just only required plugins to be active and check the results. Also, check your dedicated server to be according to our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/

Thanks for your understanding!

Hello freshmademedia,

1,2)Normally, the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed. In your case, I guess that you should buy another license for our theme from Theme Forest.

Thanks for your understanding!

Hello hanakousuke,

First of all, please ensure that you change the code from the right theme install and then you should comment out only the 207 line of the code. After this, very important it clear all your caches and check the results. I have tested on my side and still working.

Thanks for your understanding!

Hello mrtran,

I have inspected your website and I saw that you are using some untested plugins which can interact with the logo section and cause some errors (auto optimize plugin). Now, your logo it seems to work as expected. Check our list of header style because there you will see more way of displaying your logo. -> https://forum.tagdiv.com/header-styles/

Thanks for your understanding!

Salut Mos Martin,

Foarte important este sa verificati System Status-ul iar parametrii de acolo sa aiba valorile necesare pentru o buna functionare, asa cum este specificat in documentatia noastra aici -> https://forum.tagdiv.com/system-status-parameters-guide/ Dupa ce ati marit aceste valori, asigurati-va ca ati sters memoria cache si incercati procesul din nou. Ar trebui sa functioneze ca atare. Pana acum nu am avut nici un raport negativ in aceasta privinta. Am testat acest lucru pe site-ul meu de test si nu pare a fi nici o eroare. Totul merge cu trebuie.

Sper sa va ajute acest sfat!

Multumesc pentru intelegere!

Hello thaplug,

Unfortunately, this type of plugin was not tested with our theme and we have no idea about the theme’s behavior if you will use this plugin, sorry! It might break the theme. Also, we cannot offer support for untested plugins who need it to do some adjustments in order to bring best theme results with them. This thing involves such a more custom work which we cannot provide at the moment, sorry! We recommend using only the tested plugins if you want to achieve best theme results.

Thanks for your understanding!