Hello ideasolutionssrl,

Unfortunately, no. You should follow the steps which gave you above if you want to achieve this.

Thanks.

Hello efstraatios,

Please keep in mind that you must have only one-page builder installed on your side. Also, you cannot edit the page with TD Composer if the page was created with VC. For more information about the transition between these page builders, please check here -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/

Thanks for the message!

Hello Fredrik,

It is okay if your GD library is installed on your server. I have mentioned it because some of the servers do not have installed this library.

Thanks.

Hello pinxe,

Sorry, but the theme does not have any such an option that allows you to achieve this, sorry!

Thanks for the message!

Hello DSLRMZ,

Please keep in mind that our theme has two possible ways to display the theme for mobile devices. Default mobile version which displays the same content of your website but structured and optimized for media queries for better results and another way is if you will use the Mobile theme. For more information about this, please check here -> https://forum.tagdiv.com/the-mobile-theme/

Thanks for your understanding!

Hello DSLRMZ,

First of all, ensure that your system status is setup according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Try to clear all your caches, purge CDN files if you are using the CDN system and check the results.

Thanks for the message!

Hello Zakkery,

First of all, please check your system status to be increased to the high value. If is not, please try to increase it using our guide in this case, here -> https://forum.tagdiv.com/system-status-parameters-guide/
If you have issues with php.ini, please contact your hosting provider and let them know what you are trying to do so they can point you to the correct file. Also, please do not use symbols (!@#$%^&*) for the title of the widgets because it seems that affect the functionality of the sidebar.
For more information about sidebar, please consult our documentation here -> https://forum.tagdiv.com/sidebars-tutorial/
I have inspected your website and I saw that you have some additional customizations (full-width layout) through it and it is possible these changes to affect your layout.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello str17,

You should provide your website so I can take a closer look at it. Also, you can provide some useful screenshots to show where exactly this issue appears.

Thanks for your understanding!

Hello edlie,

Unfortunately, we do not recommend using these both builder plugins simultaneously because might appears some errors, sorry! For more information about this plugin, please check here -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/

Thanks for your understanding!

Hello Toufiq,

I have inspected your website and I did not saw any problems with it. This seems to work as expected. Try to clear all of your caches and check again the results. If you are using the CDN system, you should purge all of the files and check the results.

Thanks for your understanding!

Hello ideasolutionssrl,

Please notice that our Export/Import settings will export or import only the theme panel settings. So, if you want to export/import all the pages/post pages/categories, all the website, you should use a plugin with this functionality, like Duplicator plugin to make a copy of your website to another domain.

Thanks for your understanding!

Hello geekyvicky,

Errors happened during tdcIframeData.init() -> bindViewsModelsWrappers()!
Please do not use this setting in Seo by Yoast:
https://www.screencast.com/t/n8Cc35EofLh

Thank you!

Hello Fredrik,

Check your CPanel and also take note of the requirement for the server side and see if the mentioned GD library is installed on the server.

Thanks for your message!

Hello Ronaldo Aquino,

Sorry, but I do not know where exactly you want to change this photo. Provide your website and some useful screenshots so I can understand what you want to do.

Thanks for the message!

Hello loano1,

Most likely, all of your untested plugins can interact with the TD Composer and causes this errors. Remove all of the untested plugins, leave just TD Composer and required plugins, clear all the caches and check the results.

Thanks for your understanding!

Hello edlie,

Unfortunately, our theme does not have any such a tested layout, sorry! For more information abut how you can right use the VC, please check here -> https://forum.tagdiv.com/how-to-use-visual-composer/

Thanks for the message!

Hello crashbit,

So, if you want to add another option for your filter tab, you should edit the td_config.php and make some changes here -> https://www.screencast.com/t/lkScCIRWCUqk This is just a hint. Further, you should investigate it yourself which code have to be added to achieve as you wish. This is not a simple task and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!

Thanks for the message!

Hello efstraatios,

Ensure that you have right setup the Smart Sidebar according to our documentation and then if you are using some untested plugins, try to disable all of them, leave just only required plugins to be active, clear all the caches and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello soheyla,

I suppose that you are using the Blog mode, right? -> https://www.screencast.com/t/FmR1D4ziSRc Please notice that if you are using this mode, you cannot add some elements through your blog page because it is just one page which displays all of your posts by the latest. Also, notice that the VC has not been tested to be used on posts and the Trending Now element cannot be added to the top of the posts, sorry! You can try to activate the VC for posts but we do not recommend to use the VC for posts because you can break the theme layout.

Thanks for your understanding!

Hello ronaldoaquino234,

Unfortunately, you cannot change the color of it because this is just an image, s you can see here -> https://www.screencast.com/t/UhHE2BZaiio As you can do is to make a new same image, edit it in Photoshop and then load it with some CSS code, like this -> https://www.screencast.com/t/UyMyxjaB

Thanks for the message!

Hello aleksandarcasual,

If you are using the Mobile theme and this will not work as properly, notice that issue happens due to WP Super Cache.
Try to refresh your page and check the results. Clear all your caches after this. Also, try to remove all the server caches and if you do not have any access to do this, you should consult the hosting provider and request this task.
Please notice that the mobile theme makes some troubles due to WP Super Cache plugin. Also, the WP Super Cache plugin is compatible with the mobile devices, but if you are using the Mobile Theme, please notice that you should make some changes for a better working. This could be a problem from wp super cache and not the browser. If you use the plugin, please use this method to fix the issue:
Use this link and add the customization as marked here: https://github.com/Automattic/wp-super-cache/pull/185/files
Edit wp-cache-phase1.php and add the green code from the right column as it shows there. Otherwise, if you do not want to make these changes you should simply disable the mobile theme until the WP Super Cache plugin will be updated.
For more information about our mobile theme, please check here -> https://forum.tagdiv.com/the-mobile-theme/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello valiente123,

I have inspected your source page and I saw that your Favicon link seems to be loaded by the CDN server, as you can see here -> https://www.screencast.com/t/1aSa3hJHZ and most likely, that’s why you cannot bring the favicon from your website. Purge all the files from CDN system and check again the results. Also, clear all the caches. Notice that the CDN should not appear at your link of your favicon. I have tested on my site and everything seems to work as expected. Check your settings and try to fix it because this problem comes from your end, sorry!

Thanks for your understanding!

Hello cadarmarius,

First of all, you should remove all of the untested plugins used by you because this is the first step for WordPress debugging. I saw that you ar using the wp-rocket which is known to be a problematic plugin which might cause a lot of unknown issues through the theme. Try to clear all of the caches and compare the results with our demo preview regarding on slider element. If you will bring some differences between these, please let us know and also, provide some useful screenshots so I can see the problem.

Thanks for your understanding!

Hello WWH,

Notice that feature has the too sensitive code and if you want to change the functionality of it, you should edit the theme core files where it was created. As a hint, you should edit the td_page_views.php like this -> https://www.screencast.com/t/kIBNigvou If you want to display more levels in this regard and if you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!

Thanks for the message!

Hello Lynna,

You can handle this height from Single Image settings, like this -> https://www.screencast.com/t/51yjfvKfm

Thanks for the message!