Hello betawin,

If you are following the steps above and if you fail, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hello pinxe,

If you want to change the category tag color, you should check the Theme panel->Settings, like this -> https://www.screencast.com/t/Un8RAlLKA Also, you can try using a bit of CSS code to change the color of the tag for Modules/Blocks. If is not what you mean, provide more details about what you are wanting to do and also, provide your website URL so I can take a closer look at it.

Thanks for the message!

Hello trcanada,

You should add your ad, save it and then check the front end and you will see the ads. Notice that the ad elements cannot saw in live mode.

Thanks for the message!

Hello Henry,

Unfortunately, our theme does not have any such an option but notice that you can do this from the code if you will add a condition like this -> if (is_front_page()), according to this useful guide here -> https://developer.wordpress.org/reference/functions/is_home/ This change should have to be done in ads.php, like this -> https://www.screencast.com/t/Dowr7VoGIP8K
Another solution, in this case, would be to use AdRotate plugin

Hope this helps!

Thanks for the message!

Hello Chris217,

First of all, I will thank you for your appreciations and also, thanks for your interests in our theme.
I have inspected your website and I saw that you are using a smart list and at the bottom of this, you have some issues, like this -> https://www.screencast.com/t/U9LDAEGNH I guess that you report this problem, right? I have inspected this element and it seems to come from a plugin which has been injected in this part of posts and which damage your smart list layout. This plugin seems to have a related articles functionality which displays some of them. Notice that our theme has already implemented this option and it is no longer necessary to use a plugin for it, sorry! This type of plugin has not been tested with our theme and we have no idea about the theme behavior with it and also, we cannot say for sure if it will word or not, sorry! Notice that our smart lists have a more sensitive code and can be easily broken by the functionality of other untrusted plugins.

Thanks for your understanding!

Hello Pavle,

Unfortunately, this kind of confirmation will not come from our theme. This comes from WordPress. As a hint, you can begin from this topic here- > https://stackoverflow.com/questions/24391078/how-to-change-the-default-message-of-the-required-field-in-the-popover-of-form-c

Thanks for the message!

Hello designrh,

Sorry, but notice that the first step in developing in WordPress is to remove all of the untested plugins with the theme to avoid the conflicts.

Thanks for the message!

Hello oppus,

This could be a CDN issue or a cross-origin font loading. Please use this solution:
https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/

Thank you!

Hello marcunix,

If you want to use the Post type from filter option, notice that there you should add what kind of files to be displayed, like this -> https://www.screencast.com/t/6kyUQrdtlnz I do not know what exactly you want to achieve. Notice that we do not have any blocks which do not display the featured images, sorry! If you will not have any featured image setup, will appear a placeholder, like this -> https://www.screencast.com/t/o9koLWr58 All of our available blocks which can be used on the theme can be found here -> https://demo.tagdiv.com/newspaper/block-1/

Thanks for the message!

Hello designrh,

I have inspected your website and I saw that your category pages works as expected, as you can see here -> https://www.screencast.com/t/30qqC0xWmL Also, I have notice that you are using a lot of untested plugins whihc can interact with the theme core files and causes a lot of unknonw issues. Try to remove all of them, leave just Visual composer to active, clear all the caches and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello bayingilizce,

Unfortunately, the FAQplugin has not been tested with our theme and we have not idea about the theme behavior with this plugin, sorry! Also, I saw that you are using a lot of untested plugins which can interact with the theme core files and cause a lot of unknown issues. Remove all of them, use only the tested plugins and check the results. Clear all the caches and purge all CDN files.

Thanks for the message!

Hello BeautyGeek,

Unfortunately, I cannot access your website because I got this message -> https://www.screencast.com/t/imxtpQ5Dv
For more information about WordPress permissions, please consult the following official documentation here -> https://codex.wordpress.org/Changing_File_Permissions Also, you can check and this guide here -> https://codex.wordpress.org/Hardening_WordPress

Thanks for your understanding!

Hello terbaek,

Provide your website and some useful screenshots so I can identify your problem. I need to know these so I will be able to provide a more accurate response.

Thanks for the message!

Hello la mechky+,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate your backend and also, so I will be able to provide a more accurate response. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hello zynxevil,

If you keep replying you will only delay your answer because we answer from oldest to newest. Posting more and more replies will only move your post to the fresher ones and delay the answer further. For future optimal response time, please only post once and wait for the reply as we answer every message.
Regarding on request, please notice that I have tested this element to my backend and it seems to work as expected. If you are using some untested plugins, please remove all of these, leave just only the required plugins, clear all the caches and check the results.

Thanks for the message!

Hello Jfthai2015,

Sorry, but please notice that the theme should work as expected with the TD Composer and also, the Visual Composer. All of these builders has been tested with this plugin and you should bring best theme results if you are using them. If the problem is still there, you should make a new clean install from scratch and install only the theme via FTP way and also, only the required plugins and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello valiente123,

Check to clear all the server cache. Probably, your dedicated server has caches and try to clear all of it. If you do not have any permissions to do this, request it to the hosting provider.

Hope this helps and let us know!

Thanks for the message!

Hello aleksandarcasual,

Now, do you have mobile theme activated on your website? First of all, please ensure that you are using the latest theme version installed via FTP way because this is the surest method in this regard. Install again the mobile theme and check the results. If the problem is still there, please let us know.

Thanks for the message!

Hello nguyviethu,

Notice that our theme uses the data from the fixer.io through API process, like this -> http://api.fixer.io/latest If there does not exist this currency we cannot add it to our element, sorry! If you want to add it to your website and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!

Thanks for your understanding!

Hello Style31,

I have inspected your website and I saw that you have a height fix for your image and that why it will not fully display on your page. When you load the image from Media Library ensure that you add the full size of your images. -> https://www.screencast.com/t/IQi3H4t6CZ

Thanks for your understanding!

Hello cbf99,

Check our documentation here -> https://forum.tagdiv.com/install-via-ftp/

Thanks.

Hello percezioni,

Notice that the speed booster is an optional plugin which can be activated in the same way as you install a new plugin.
The Speed Booster works only with the tested plugins. If you use other plugins, it will be automatically disabled, and I suggest to check this first in System Status. However there is a workaround to make it also work with other plugins, you can read more here – https://forum.tagdiv.com/topic/speed-booster-not-compatible-with-vaultpress/
Unfortunately, the time doesn’t allow us tot provide any custom and optimization services. We provide support only for the theme related issues based on Envato support policy – https://themeforest.net/page/item_support_policy I suggest to get someone to help you if you want to optimize your site.

Thanks for your understanding!

Hello rgomez,

Please keep in mind that we provide theme support but we cannot make your website from scratch. Always, for each theme update, you should make a full backup to your database. For more information about our support policy, please check our documentation here -> https://forum.tagdiv.com/support-policy-2/ We recommend to do the theme update via FTP way according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ because this is the surest method in this regard.

Thanks for your understanding!

Hello pdamon,

Notice that you can automatically update your theme using the Envato Market plugin, according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ but we do not recommend to do this. Our recommended way for theme installing is via FTP way because this is the surest method in this regard and in that way you will avoid eventual problems which might appear.

Thanks for your understanding!

Hello tekniksmart,

If you want to use this way of applying your images, notice that you should use a bit of CSS code for this process. First of all, you should load your desired image if you want to apply to your header on base34 website and then, you should take the CSS code from there, like this -> https://www.screencast.com/t/7JG5otMK8Bt and then you can use the following code, like this -> https://www.screencast.com/t/gNQHnhfjqs

Hope this helps!

Thanks for your message!