Hello Ting-Chih Wang,

This behavior could be happened by your untested plugins. Please try to disable all of them, leave just Visual Composer to active, clear all the caches and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello techpostz,

First of all, I will thank you for your interests in our demos! If you like this demo, you simply install it from demo section from Theme panel, according to our documentation here -> https://forum.tagdiv.com/installing-demos/ I do not exactly understand what you mean through the same header. If you will install this demo you will bring the same layout to your end, as you can see here -> https://www.screencast.com/t/Kuli5rGzbTPB
If is not what you mean, provide more details so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello gundemarasi,

First of all, please check your system status to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Clear all the caches, purge CDN files if you are using the CDN system and check the results. Most likely, your PHP memory is exhausted and that’s why you cannot make any changes.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello betawin,

First of all, please ensure that you are using the latest theme packet which can be downloaded from Theme Forest and then, make a new clean install via FTP way, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ Clear all the caches and check the results. Follow all the steps which are presented in our documentation and try to apply them for theme installing.

Thanks for your understanding!

Hello David Henry,

If you want to make some changes to your header style you should use the child theme because you will not lose this customization on the next update. For more information about child theme support, please check here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thanks for your message!

Hello ideasolutionssrl,

Yes, you can do this. Normally, the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed.

Thanks for your understanding!

Hello Kley,

If you move CSS to the footer, all of the styles will be loaded later and you will see each CSS re-write. In order to avoid this, you need coding knowledge and place your CSS styles directly in style.css and there is no way of adding it automatically. Alternatively, you can use speed booster and simply remove style.css from its files so it will not get moved at all but you still move other render blocks. As a hint, you can comment the line which moves the theme style to the footer from here -> https://www.screencast.com/t/QSGiwVyg6C

Hope this helps!

Thank you!

Hello BR Rob,

The problem with the “Get Access Token” might be from the browser caches. Before pushing it you should clear all of the browser caches and check the results. Also, if the problem is still there or the FB will not count correctly, please let us know and provide your website URL.

Thanks for your message!

Hello theg1819,

Please provide your website URL so I can take a closer look at it. Also, provide some useful screenshots with this problem so I can identify the issue.

Thanks for your understanding!

Hello yalcinc,

First of all, ensure that you are using the latest theme version, check the system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Check your PHP memory to be correctly setup and also, check the permissions to your dedicated server to be active. If the problem is still there after this, you should provide your website URL so I can take a closer look at your post pages.

Hope this helps and let us know how it goes!

Thanks for your message!

Hello aleksandarcasual,

Provide your website URL so I can take a closer look at it. First of all, ensure that you are using the latest theme version, clear all the caches and check the results.

Thanks for the message!

Hello David Henry,

Please provide some useful screenshots where to exemplify what you want to get. Also, you should provide your website URL so we can further inspect it closer.

Thanks.

Hello andsig,

I guess that you are referring to the Bookmarklet option, right? If is talking about this regard, please check the bottom of the following guide here -> https://forum.tagdiv.com/logo-favicon/ because there you will find how this can be setup.

Thanks for your understanding!

Hello rea-secret,

Thanks for your suggestion. Notice that our builder is at the beginning and also, it is in a continuous development. From now on, this plugin will be improved with some features which have to be exclusively for this builder. In the future, this feature can be released but unfortunately, we cannot say for sure when exactly this process will be done, sorry!

Thaks for your understanding!

Hello Jfthai2015,

Please ensure that you have right created your pages and also, make sure that you are using in the right way our TD Composer. For more information about this builder, please check here -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/ -> https://forum.tagdiv.com/tagdiv-composer-tutorial/
Also, if the problem is still there, you should provide your website URL so I can take a closer look at it and also, so I will be able to provide a more accurate response.

Thanks for the message!

Hello Pavel,

Please provide your website URL so I can inspect it closer your page from where you want to change the font and also, make a screenshot at your backend of this page, so I can see how you added the page content.

Thanks.

Hello gh03083,

You should use the code below ->

@media (max-width: 767px){
.td-header-top-menu {
display: block;
}
}

Thanks.

Hello marcunix,

Unfortunately, the theme does not have any such an option that allows you to do this, sorry!

Thanks for the message!

Hello t1m4,

It seems to be a strange issue. I have checked to my end and the Background Click Ad seems to work as expected. Try to update your theme to the latest theme version, clear all the caches and check again the results.

Thanks for your understanding!

Hello eonJersey,

If you are using the Header template style 8 or 10, you can use any logo size you want because these templates will display the logo in full width. For more information about our Logo, please check here -> https://forum.tagdiv.com/search/logo/

Thanks for your understanding!

Hello rfiling,

If you want to decrease this padding-bottom you should use a bit of CSS code and place it in Theme panel->Custom CSS area.

The code is ->

.td-main-content-wrap {
padding-bottom: 20px;
}

This rule will be applied for the entire website. So, if you want only for your homepage, you should use the .home class, like this ->

.home .td-main-content-wrap {
padding-bottom: 20px;
}

Thanks for the message!

Hello juannikin,

First of all, I will thank you for your appreciations! So, please notice that each of our demos has a special class which contains the demo style for each of them. If you want to do this, you should edit the CSS file which corresponds with this demo and removes the code which creates the style of this header template. As a hint, if you are using the Lifestyle Magazine, you should edit the following style.css file from here -> https://www.screencast.com/t/DSZOJ5hrOS You should check all the code from here and do it yourself all the required changes. Notice that is not a simple task and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!

Thanks for the message!

Hello valiente123,

I have checked your website and I saw that you are using the CDN system. In this case, you should try purging all the CDN files, clear all the caches and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello Pawel,

I have inspected your website on IE browser and I did not saw any problems with it, sorry! -> https://www.screencast.com/t/zMsDrsxPy5 Notice that the theme has been tested to work as expected with the following versions of browsers, like this -> https://www.screencast.com/t/ZxVjQKI48hW

Thanks for your understanding!

Hello simonefavaro,

Sorry for this, but please notice that it seems to be a problem with your site migrating which are not covered by our support, sorry! It does not depend on our theme but WordPress. First of all, you should make a full backup to your database and then, if the new server is chosen you should consult the following topic here -> http://www.wpbeginner.com/wp-tutorials/how-to-move-wordpress-to-a-new-host-or-server-with-no-downtime/ and try to migrate your website according to this guide.

Thanks for your understanding!