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Catalin
tagDiv Staff

Hello DT,

It seems to be odd but please notice that behavior is not theme related. Also, try to disable all the plugins which are not tested with our theme, leave just Visual Composer to active, clear all your caches and check the results. Probably, an untested plugin interacts with your database and check these values and that’s why now does not display correctly. If you want to add manually these values, notice that you can do that from Theme panel, for each post like this -> https://www.screencast.com/t/XCfVERKK4hYZ -> https://www.screencast.com/t/QGHzNPRvETmD

Thank you for your understanding!

Catalin
tagDiv Staff

Hello p1mag,

First of all, please ensure that you are using the latest version of the theme and also, the latest version of required plugins which come bundled with the theme packet. Also, try your Social Counter with our Youtube account which is tagdiv and check the results. If this will work and yours not, it means that your YouTube account is not well configured. Clear all your caches and check the results.
For more information about Social Counter plugin, please consult here -> https://forum.tagdiv.com/newsmag-tagdiv-social-counter-tutorial/

Hope this helps!

Thanks for your understanding!

Catalin
tagDiv Staff

Hello ashishb01,

If you want that the code to be applied to a certain page, you should use the page ID for this page. Below I gave you an example for this regard.

The code is ->

.page-id-13 .td-post-author-name{
display:none;
}

The result is here ->

Thanks for the message!

Catalin
tagDiv Staff

Hello

You should check your Theme panel and you have to enable this thumb from here -> https://www.screencast.com/t/U8ho1XUg

Thanks for the message!

Catalin
tagDiv Staff

Hello innmobisol,

You can provide the video so I can understand it better what you want to achieve. You can use the Jing tool to load your video.

Thanks.

Catalin
tagDiv Staff

Hello justfreshkicks,

Please provide more details because I do not exactly understand what you mean, sorry!

Thanks for the message!

Catalin
tagDiv Staff

Hello marius,

Sorry, if you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide any additional customization in this regard!

Thanks for the message!

Catalin
tagDiv Staff

Hello rahuldungawat,

I have checked your website and I did not saw any problems with your homepage images. All of these seems to work as properly, as you can see here -> https://www.screencast.com/t/i83RmcJtewSa Where is the problem?

Thanks for the message!

Catalin
tagDiv Staff

Hello ashishb01,

You should check these settings from Theme panel, like this -> https://www.screencast.com/t/PKjccqK4hPs3 and like this -> https://www.screencast.com/t/VuTU4FhY7

Thanks for the message!

Catalin
tagDiv Staff

Hello deambris,

Unfortunately, our mobile theme does not have any such an option that allows you to display the Excerpts for Latest Articles section, sorry! If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for the message!

Catalin
tagDiv Staff

Hello marius,

You can try to check this topic here -> https://forum.tagdiv.com/topic/how-to-disable-lightbox-for-gallery-image/

Thanks.

Catalin
tagDiv Staff

Hello factoryitalia,

Unfortunately, I cannot access your website because I get this error here -> https://www.screencast.com/t/t0MNTodJc I need a valid website so I can take a closer look.

Thanks.

Catalin
tagDiv Staff

Hello bradkrauza,

I am glad that you could solve the problem.

Thanks.

Catalin
tagDiv Staff

Hello kostaskir,

I have inspected your website on mobile mode and I saw that your top Big Grid does not show as properly the featured images. Also, I have noticed that you are using some untested plugins which can interact with the theme core files and cause a lot of unknown issues. Try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for the message!

Catalin
tagDiv Staff

Hello Lattenkreuz,

I have checked again your website on Twitter and I did not saw any issues. Please look at this -> https://www.screencast.com/t/Gd82N8MEoI8 Where is the problems?

Thanks.

Catalin
tagDiv Staff

Hello mikkeltvhelse,

If you want to have the same sidebar for entire web site posts you should check each post to have Setup From Panel option and there, from Theme panel you can setup you can setup the Default Post Template, like this -> https://www.screencast.com/t/IOrTPvREt and also, the Default Sidebar which is here -> https://www.screencast.com/t/59yj3sWo8 -> https://www.screencast.com/t/TRbxGG4d -> https://www.screencast.com/t/ifrPaep0CAnD

Hope this helps!

Thanks for the message!

Catalin
tagDiv Staff

Hello flyway,

I have inspected your website and I saw that you are using some untested plugins which can interact with the theme core files and cause a lot of unknown issues. Try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Catalin
tagDiv Staff

Hello nigelpradeep,

Unfortunately, our theme does not have any such an option that allows you to display only selected categories and sub-categories for your mega menu, sorry! Notice that is not a simple task and if you do not have enough coding skills to do yourself, you should consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for the message!

Catalin
tagDiv Staff

Hello bradkrauza,

Here -> https://forum.tagdiv.com/how-to-automatically-update-newspaper-theme/ you can see the guide fro automatic update.

For your second request, I guess that you are referring to More Articles Box. For more information about this feature, please consult here -> https://forum.tagdiv.com/newsmag-more-articles-box/

Thanks for the message!

Catalin
tagDiv Staff

Hello justfreshkicks,

I have checked your website and the post titles of your First Big Grid seems to have the red color on hover as you can see here -> https://www.screencast.com/t/vYF7Vzg2mDi Where is the problem? Try to clear all your caches and check the results.

Thanks for the message!

Catalin
tagDiv Staff

Hello justfreshkicks,

Try the code below and place it in Theme panel->Custom CSS area.

.td-load-more-wrap a {
color: #FFFFFF;
padding-top: 20px;
width: 100%;
font-size: 18px;
font-weight: 600;
}
.td_ajax_load_more {
margin-bottom: 0px!important;
}

The result is here -> https://www.screencast.com/t/5CxAzJmnyJL

Thanks for the message!

Catalin
tagDiv Staff

Hello DT,

Please keep in mind that our theme has been changed nothing regarding on post view count and this issue I guess that happens due to your plugins. Most likely, in the past, you have used a plugin which brings these post view counts that’s why it is possible to appear this issue. However, please notice that our theme does not change the post view count because the field is the same.

Thanks for the message!

Catalin
tagDiv Staff

Hello David Henry,

Please notice that our theme has a lot of header templates which are used in different styles. For example, if you want to use a bigger logo for your header template you should choose the Header Template Style 10 which display the logo in full width and in this case you can use any size you wany for it. For more information about our header templates, please consult here -> https://forum.tagdiv.com/newsmag-header-styles/
I hope that you will found your desired style in this regard.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello David Henry,

Please keep in mind that the Latest Articles feature can be added only via Visual Composer through Page Templates (Pagebuilder+latest articles+pagination) or you can set a Block by Latest Articles and then, from Block Settings you can choose the Infinite Pagination. For more information about these settings, please consult our documentation here -> https://forum.tagdiv.com/newsmag-page-templates/ -> https://forum.tagdiv.com/block-settings-guide/

Thanks for the message!

Catalin
tagDiv Staff

Hello arnoldvilleneuve,

I suppose that you are referring to this error, right? https://www.screencast.com/t/UVTquwP1V This error happens due to you have uploaded all packet which you downloaded from Envato…this is wrong…READ here -> https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
You should really consider to changing your web dev guy, sorry!

Thanks for the message!

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