Hello DagensVerklighet,

Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Clear all your caches and check the results. Your untested plugins can interact with the theme core files and create a lot of unknown issues.

Thanks for the message!

Hello yassine,

The Visual Composer does not need activation.
-The theme includes a license for this plugin so you don’t have to buy it.
-You don’t have to activate the plugin license, it’s already activated.
-You can’t update Visual Composer directly from the it’s producer.
-You don’t have to worry about the plugin update warnings.
-We provide updates on a regular basis after we test the plugin for theme compatibility we include it in the latest theme update, inside the ../plugins folder

Thank you!

Hello dritanleka,

What type of Big Grid do you use? So, for example, if you are using Big Grid 3 you should use the code below nad place it in Theme panel->Custom CSS area.

.td_block_big_grid_3 .td-post-date{
display:none;
}

Thanks.

Hello noori020,

I have inspected your custom code and you have some syntax errors, like this -> http://screencast.com/t/5ytIgus4QF In the future, please notice that you can search it on Google because there you find anything and solve the problem quickly because we can not always give a quick response. You can check here -> http://www.w3schools.com/css/css_background.asp

Thanks for the message!

Hello komsak,

This behavior happens due to having not installed well the theme. Please try to disable and delete your actual theme and install it via FTP because this is the surest method in this regard. Consult our documentation here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for the message!

Hello portuga,

Please provide your website URL so I can inspect it closer and also, you can provide some useful screenshots in this regard, so I can identify the problem. First of all, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Thanks for the message!

Hello techpaced,

This type of error might be generated from WordPress. Please try to follow the steps from this link, like this -> https://www.gavick.com/forums/cloudhost-wp/resources-with-a-in-the-url-are-not-cached-33280

Hope this helps!

Thanks for the message!

Hello mrx,

Try the code below and place it in Theme panel->Cusotm CSS area.

.td-header-style-8 .td-header-main-menu{
padding-left: 0!important;
}

The result -> http://screencast.com/t/vJc1cPW2asmb

Thanks.

Hello seekandpartners,

Unfortunately, the Social Counter is too complex and it is not a simple solution to add Linkedin in this plugin, sorry! Please keep in mind that it is too hard to do this and that’s why, until now there has not been any solution on the forums, in this regard sorry! So, if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry! Please keep in mind that our theme has been designed to use only the category tag and not the Tags, sorry! If you want to implement any other features in theme, you should do it yourself.

Thanks for your understanding!

Hello Sylvester77,

I have inspected your website and I did not saw this page. Do you change it? -> http://screencast.com/t/t5NkeDqhA7k
Also, please notice that the XMAS plugin is not tested with our theme and we cannot provide support for untested plugins, sorry!

Thanks.

Hello kantze,

In a future update, it is possible but we cannot say for sure if it will get done in the next update because we have a big list of fixes, improvements, and suggestions to implement. It’s hard to filter them and select which one gets implemented now and which one gets postponed. The developers decide if it gets done or not, though.

Thanks for the message!

Hello mirandap,

Please ensure that you are using the latest version of Theme and Visual Composer which come bundled with the theme packet and which is VC 4.12.1. Check your system status and make sure if it is increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Check the Widgets Area if you want to change these blocks.
Also, if the problem is still there after this, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link of this topic so we can easily identify you.

Thanks for the message!

Hello andi,

Yes, the Visual Composer should be enabled.

Thanks for the message!

Hello sasquatters,

If the problem is still there after these modifications and after re-installing the theme, please send s an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link of this topic so we can easily identify you.

Thanks for the message!

Hello 20games,

Normally the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed: http://screencast.com/t/NqzloVgyUJB.

Hope this helps!

Thanks.

Hello Darktidus,

Above I gave you a mini tutorial how you can configure your Trending Now element, step by step. Please keep in mind that more than that we cannot provide, sorry! Please try to read all the theme documentation, try to understand each element of it.

Thanks for your understanding!

Hello innmobisol,

Unfortunately, I do not know what modification you have made. So, if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry! Please keep in mind that our theme has been designed to use only the category tag and not the Tags, sorry! If you want to implement any other features in theme, you should do it yourself.

Thanks for your understanding!

Hello veet1975,

Try the code below and place it in Theme panel->Custom CSS area.

.td-category-description{
text-align: left;
width:100%;
}
.td-category-siblings{
text-align: left;
}

Please keep in mind that our theme do not support the RTL and it is not a simple task to adjust the elements for the entire theme in order to bring best results. You should do it yourself the other customizations because we cannot provide custom work.

Thanks for your understanding!

Hello berkans,

Unfortunately, please notice that our product does not have such an option for dynamic width and we do not recommend to do that through the custom CSS code because the layout of the theme will be damaged. If you want to change the width of the theme to be in full-width mode, please notice that is not a simple task and you will have to adjust the entire theme to the new width for better results.

If you want to display more levels in our theme and you are not aware of the steps in this regard, please consider hiring a freelancer/developer to do this for you because we cannot provide customization services at the moment, sorry!

Thanks for your understanding!

Hello raunakniroula,

I have inspected your website and I saw that you are using the Newspaper and you want to achieve the layout similar with Newsmag theme. The simplest way in this regard would be to install the Newsmag default theme. Otherwise, you should use the inspector browser and try it yourself to re-create the theme layout because we cannot provide additional customizations at the moment, sorry! Please consult this useful guide -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/
For more information about the Featured images and the size of these, you should check the Theme panel, Blocks/Modules section and there you will see all the sizes, like this -> https://forum.tagdiv.com/newsmag-theme-thumbs/ -> https://forum.tagdiv.com/newsmag-category-tag-on-modulesblocks/

Thanks for the message!

Hello 1234.LV

Please look at this -> http://screencast.com/t/LhFoAYwOvN

Thanks.

Hello F3rious,

1)You can try using the code below and place it in Theme panel, custom CSS area.

The code is ->

.td_block_mega_menu .td-icon-font{
display:none;
}

2)Please notice that does not exist an optimal dimension regarding on background. You should use what images you want. If you want to bring best results you should use HD images and also, you can use the Stretch option from Theme panel, like this -> http://screencast.com/t/QChbuG1jNes5

Thanks for the message!

Hello newsguru,

Please ensure that you have correctly set your Ads for mobile according to our documentation here -> https://forum.tagdiv.com/newsmag-using-other-ads/

Hope this helps!

Thanks for the message!

Hello muradabuseta,

Please keep in mind that all the buttons which you have explained above you can do it with Visual Composer. Please check all the functionality of Visual Composer and try to do it manually. Regarding on this -> http://prnt.sc/ddr8pl , please notice that you can do that using some HTML code to create a table, like this -> http://www.tablesgenerator.com/html_tables
What the mean that Taps? Provide more details.

Thanks.

Hello mikegiam,

Please ensure that you are using the latest version of the theme and also, make sure that you use only the latest version of required plugins which come bundled with the theme packet. Also, if you are using some untested plugins, please try to disable all of them and install only the plugins that come bundled with the theme and rule out the conflicting plugins. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link of this topic so we can easily identify you.

Thanks for the message!