Hello,

The plugin is not a live count and is affected by the cache. Facebook takes a bit of time before it updates.

Thank you!

Hello WKS,

Unfortunately, the theme does not have any such an option in this regard. Notice that our theme uses only the default WP login widget and if you want to make this changes you should do it yourself because we cannot provide additional customization at the moment, sorry!
If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you!

Thanks for the message!

Hello Mela Rossa,

Unfortunately, please keep in mind that the Android ver < 4.3 is quite old and we cannot make any tests in this regard because we do not have any devices with this version of Android, sorry! Here -> http://screencast.com/t/DMQSNWzVcNt you can see all details regarding on our Theme.

Hope this helps!

Thanks for the message!

Hello paologalli,

Please keep in mind that the Translation feature is fully compatible and tested with the theme and seems to work as properly until now. Unfortunately, more and more users report having this problem with Translation but when we try to see where the problem is on their site, it works. We cannot recreate this issue to our side. Therefore, please provide as many details about your configuration because the reasons that can cause this error are quite different. Also, please try to disable anything else which you think that influence the good functioning of the theme -> Ad Blocker, try the theme on more than one browsers.
If you are using the https URL, please try to follow the next steps for your Translations. Try to load your desired translation from panel and then you can see in left corner of your browser, an icon with a shield and then try to Load unsafe scripts, like this -> http://screencast.com/t/aLm2aAFv5
Also, if your problem is still there, please try to translate manually your strings from the theme panel, like this -> http://screencast.com/t/s6bfE5NI6t
Also, you can send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look to your setup page and also, so I will be able to provide a more accurate response. Please provide there the link to this topic so we can quickly identify you.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello jasiu102,

If you want to create a MegaMenu with Sub-categories, please follow this important steps:

Go to Appearance->Menu
Add menu items from the left panels (Pages, Links, Categories)

Click on the menu item and select the Category that you want to use from the drop-down
NOTICE:

-You have to use a category that don’t have sub-categories.
-Also please make sure that the Item menu used as MegaMenu is in root of the Menu and don’t have sub-menus inside: http://screencast.com/t/Ja4DP61uKYiQ not that: http://screencast.com/t/hxUawuVweJo

In conclusion, for MegaMenu, you do not have to select the subcategories.

Thanks.

Hello pixelonline,

Unfortunately, the theme does not have any such an option that allows you a way for multi-language, sorry! Please keep in mind that no plugin with these features has not been tested with the theme and therefore we cannot make any recommendation in this regard. Here is a list of our tested plugins: http://screencast.com/t/Ue4qn9S1dRTM
You can try a free free multilingual plugins such as qtranslate-x but we have no recommendation to make.
Sorry but plugin implementation is not part of the theme support. (https://forum.tagdiv.com/support-policy-2/)

Hope this helps!

Thanks for the message!

Hello shorebeat,

That separator is used by the theme in the backend when you edit your post to know when the post content will fit when the sidebar is active. Also, if you want to remove the sidebar line on the editor, please try to follow the next topic here -> https://forum.tagdiv.com/topic/editor-and-sidebar-line/ because there you will find steps which you have to follow if you want to get rid of it the sidebar in back-end editor.

Thanks for the message!

Hello modcr,

You can activate your theme based on item purchase code which you have got when you have purchased the theme. For more information about Theme Activation, please consult here -> https://forum.tagdiv.com/newsmag-how-to-activate-the-theme/

Thanks for the message!

Hello tribonet,

Please try to make a new clean install from scratch on the new sub-domain with the latest version from Theme Forest. You should do this only via FTP way because this is the surest and safe method in this regard. Notice that the Visual Composer is fully compatible with the theme and until now we have not encountered any problems in this regard. For more information about how you can install the VC, please consult here -> https://forum.tagdiv.com/newsmag-how-to-use-visual-composer/
I have inspected your website on Google Insights and I noticed that you have not optimized it properly.
Please notice that the speed of your website depends on how well your site is optimized. Please notice that this is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Also, notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ you can increase the page speed loading and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because the speed optimization services is not covered by our support policy, as you can read here -> https://forum.tagdiv.com/support-policy-2/ Check our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/ regarding on dedicated server to fit to our requirements.

Hope this helps!

Thanks for your understanding!

Hello noori020,

Please be more carefully when you write the code because it is not complete. Please look at this -> http://screencast.com/t/ywJ1ZvmCMX

Thanks for the message!

Hello seekandpartners,

In order to add new social sharing buttons in the top or bottom sharing on posts, you will have to edit the theme code a bit. The theme has no settings to add any extra button so it will have to be added through the code. Here are a few examples:
https://forum.tagdiv.com/topic/add-linkedin-sharing-button/
https://forum.tagdiv.com/topic/how-to-add-a-vk-sharing-button-on-your-posts/

Thank you!

Hello dirtymedia,

The visual composer activation message appears on all sites that use visual composer, not matter the theme or domain. In our case, you must ignore this message as the Visual Composer does not require activation when it’s provided in the theme package. The plugin authors cannot verify this though so they could not remove the message to this particular case. Please read this guide: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
All the theme installing should have to be done via FTP because this is the surest and safe method in this regard. For more information about this, please consult here -> https://forum.tagdiv.com/install-via-ftp/

Thank you for your understanding!

Hello veet1975,

Provide your website URL so I can inspect it closer.

Thanks.

Hello innmobisol,

You have to edit each module from your theme packet, like this -> http://screencast.com/t/vD7wnTHlkH Please keep in mind that you should try it yourself and check the results.

Thanks.

Hello sasquatters,

The post title from your Rev Slider should link to the address post. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Also, if the problem is still there, please try to make a new clean install from scratch to another sub-domain and check the results. Re-installing the theme should have to be done via FTP because this is the surest and safe method in this regard.

Thanks for the message!

Hello sanny,

Unfortunately, your plugin is not tested with our theme and we cannot say for sure if it will work or not with our theme, sorry! Please notice that the theme recognize the custom post type but it does not work with category and taxonomies. Notice that our posts are designed to use the category and taxonomies but if you want to develop this for your custom post type you should do it manually because this task involves custom work. For more information about CPT, please consult here -> https://forum.tagdiv.com/custom-post-type-support/
So, if you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for the message and for your understanding!

Hello crika1,

You can change the image from the Row Settings, like this -> http://screencast.com/t/50jxISIE

Thanks for the message!

Hello Nana,

Usually we recommend the developers from studio.envato.com.

Thank you for your understanding!

Hello cristopowertv,

Unfortunately, the theme does not have any such an option for the Pinterest social icon to display the followers, sorry! If you want to have this option, you should edit the Social Counter plugin and implement it yourself this functionality because we cannot provide custom work, sorry! Another alternative for you would be to use a plugin which allows you this functionality ad see how it will work with your theme.

Thanks for your understanding!

Hello hkhasib,

That separator is used by the theme in the backend when you edit your post to know when the post content will fit when the sidebar is active. Also, if you want to remove the sidebar line on the editor, please try to follow the next topic here -> https://forum.tagdiv.com/topic/editor-and-sidebar-line/ because there you will find steps which you have to follow if you want to get rid of it the sidebar in back-end editor.

Thanks for the message!

Hello mw4asbsdev,

Please check your custom CSS box to have no syntax error. Please provide a screen with your Custom CSS box so I can inspect it closer.

Thanks for the message!

Hello innmobisol,

You should clear all your caches if you are using some caching plugin and try again. Please keep in mind that the above way is tested on my side and work as properly. Please make sure that you have correctly followed all the steps from there in order to achieve best results. Please notice that we cannot make your customizations because it involves custom work and we cannot provide this type of services at the moment, sorry! We only point you at the right direction and not more than that, sorry!
If you are not aware of the steps which you are needed to take in this regard, please consider hiring a freelancer/developer to help you!

Thanks for the message!

Hello NathanAripez,

Please keep in mind that the Footer for Mobile theme cannot be changed from panel and it is created by default with looks like this -> http://screencast.com/t/mHRaXkEDC If you want to make some changes to your mobile theme footer, you should edit the core file from Mobile version where the footer is created, like footer.php, like this -> http://screencast.com/t/eszLQrvK3 If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for the message!

Hello lovegiabbit,

Please keep in mind that our theme has a Translations section from where you can change the word from the theme, like this -> http://screencast.com/t/jcjb3tewY7 Please check this area, search your desired words and replace them with yours.

Thanks for the message!

Hello veet1975,

Our theme has no RTL support because it has been designed to be used in this layout, sorry!
Unfortunately, we have no plan on implementing it in the near future. Implementing RTL support in our theme will require 2 style.css files and it will add significant “weight” to the theme. Using the RTL mode means that lots of elements have to be adjusted and this thing involves custom work and we cannot provide this at the moment!
Please try to do a simple search of our forum and you will see that our team offers support only for theme related problems and which not require additional customizations. Please check again our support policy here -> https://forum.tagdiv.com/support-policy-2/

Thanks for your understanding!