Hi,

This background can be changed from TD Composer. It is just a background applied on a single ROW. Check this section with TD Composer and make the changes from here -> https://www.screencast.com/t/P43l3xr3Ad

Hope this helps!

Thanks for oyur understanding!

Hi,

Unfortunately, there is no easy transfer method on ThemeForest.
You can request a refund here for Newsmag: https://forum.tagdiv.com/topic/ordered-wrong-theme/ And you can buy the Newspaper theme.

Thank you!

Hi,

Please ensure that you are using the latest version of the theme and otherwise, update it because this bug has been fixed in the past.

Hope this helps and let us know how it goes!

Thanks for oyur understanding!

Hi,

Please provide your website URL so I can take a closer look at it. I need it for more investigations.

Thanks.

Hi,

Unfortunately, please notice that plugin has not been tested with our theme and also, we cannot say for sure if it will work or not as expected, sorry! Also, please notice that we cannot provide support for untested plugins.

Thanks for your understanding!

Hi,

Please provide your website URL so I can take a closer look at this section and also, so I can investigate it.

Thanks.

Hi all,

I have made a test with this plugin and it seems to return well results, as you can see here -> https://www.screencast.com/t/aNL9JIjKvV3f

Thanks for oyur understanding!

Hi,

By default, the single post template style 10 should look like this -> https://demo.tagdiv.com/newspaper/louge-music-reasons-why-in-form-leicester-city-will-finish/ I have inspected your website and your video seems to be at the top of your post page, right? Where is the problem? -> https://www.screencast.com/t/rPrTsAesV

Hope this helps!

If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thanks for your understanding!

Hi,

If you want to make these changes to the template, you need to create a new excerpt function by post ID which sohuld have to look like this ->

function get_excerpt_by_id($post_id){
$the_post = get_post($post_id); //Gets post ID
$the_excerpt = ($the_post ? $the_post->post_content : null); //Gets post_content to be used as a basis for the excerpt
$excerpt_length = 50; //Sets excerpt length by word count
$the_excerpt = strip_tags(strip_shortcodes($the_excerpt)); //Strips tags and images
$words = explode(' ', $the_excerpt, $excerpt_length + 1);

return $the_excerpt;
}

And then, below this function, you sohuld to call that by the post ID, like this -> https://www.screencast.com/t/O9XL3PdnzJz7 and the result sohuld look like this -> https://www.screencast.com/t/2Jy1nWjLSiwH

Hope this helps!

Thanks for your understanding!

Hi,

Please provide your website URL so I can take a closer look at this section. I need your URL because the image cannot be inspected.

Thanks.

Hi,

Please check the Theme panel, AMP section and try to change the settings from here -> https://www.screencast.com/t/QT7zLnVM8 to Native or Paired. For more information about our update of the theme, regarding on AMP plugin, please read our documentation from here to understand the functionality. -> https://forum.tagdiv.com/the-mobile-theme/
The initial AMP plugin we released was designed based on the first version of the official AMP plugin for WordPress. Even though it was a tagDiv plugin, it still required the API of the official plugin. The changes came from the official plugin as they limited the theme support in the version we used and instead of updating it, they launched a new version with another, better implementation. They also announced the initial release will shortly become deprecated. This is why we decided to abandon our initial AMP plugin and use the new AMP implementation through the mobile theme. The new version required a specific theme for it as it would not have worked through the standard theme. There was no decision to take, unfortunately. If we have not made this step, soon the AMP plugin would have stopped working once the official AMP plugin implementation we used became deprecated.

I hope that you understand our changes!

Thanks for your message!

Hi,

The initial AMP plugin we released was designed based on the first version of the official AMP plugin for WordPress. Even though it was a tagDiv plugin, it still required the API of the official plugin. The changes came from the official plugin as they limited the theme support in the version we used and instead of updating it, they launched a new version with another, better implementation. They also announced the initial release will shortly become deprecated. This is why we decided to abandon our initial AMP plugin and use the new AMP implementation through the mobile theme. The new version required a specific theme for it as it would not have worked through the standard theme. There was no decision to take, unfortunately. If we have not made this step, soon the AMP plugin would have stopped working once the official AMP plugin implementation we used became deprecated.

Thanks for oyur understanding!

Hi,

I suppose that you are using the font size for your fonts on mobile, right? Please notice that if you are using the default theme template, on mobile, the font size is default set up and you cannot change this. If is not what you mean, please provide more details so I will be able to provide a more accurate response. So, if you want to have more control for that section, on mobile, you need to use the Cloud Template Library and create from there your custom single template and customize it as you wish for each device, like this -> https://www.screencast.com/t/rDK6eA2mn75r with TD Composer.

Thank for your understanding!

Hi,

Please provide your website URL so I can take a closer look at this section for both languages.

Thanks for the message!

Hi,

Unfortunately, the theme does not have any such an option for RSS Feed, sorry! This is a default WordPress functionality which is not theme related. Also, for more information about this subject, you can check the following topic from here -> https://www.stonetemple.com/should-you-noindex-your-rss-feed/ -> https://www.webmasterworld.com/google/4888320.htm

Thanks for your understanding!

Hi,

If you want to affect that section on mobile devices, you need to create your own custom CSS code and apply it only for mobile devices, using the media queries. Please check here -> https://www.w3schools.com/css/css_rwd_mediaqueries.asp

Hope this helps!

Thanks for oyur understanding!

Hi,

If you are using a blog style, you can change the post limit number from here -> https://www.screencast.com/t/Iun58GMAZx4 or if you are using some blocks on your homepage, you simply increase the limit post number from the block settings from here -> https://www.screencast.com/t/1lvTzc31QLCL

Thanks for your understanding!

Hi,

What exactly cannot you make with your Visual Composer? I have made some changes on my localhost and the Visual Composer is working fine. Please provide more details and some useful screenshots with the problem so I will be able to provide a more accurate response. Also, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thanks for your understanding!

Hi,

Unfortunately, the theme does not have any such an option or plugin for that functionality, sorry! If you want to have a top on your website, regarding this section, a possibility, in this case, would be to create a simple block which has to be added to your sidebar section and sort it by Post ID filter -> https://www.screencast.com/t/VwPsm9Q7I or also, you can manually make a top with your desired smartphones which you can display on your sidebar.

Hope this helps!

Thanks for your understanding!

Hi rosskelly,

Above, I gave you some hints regarding this problem which you have to try if it works or not. Also, you can check here -> https://www.wpbeginner.com/beginners-guide/vital-tips-and-tools-to-combat-comment-spam-in-wordpress/

Thanks for your understanding!

Hi,

I have checked your website and I saw that your post sidebar is following down at the bottom of your website. Also, I have noticed that you are using some untested plugins which might interact with the theme core files and causes a lot of unknown issues. Please remove all of these, clear all the caches, purge CDN file and also, update the theme via FTP way to the latest version of it which is 4.7. Check here -> https://www.screencast.com/t/hmFvM0f6p Please notice that the first step for WordPress debugging is to disable all of these untested plugins. If the problem is still there after this, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, provide CPanel access for more further investigations.

Thanks for your understanding!

Hi,

Please notice that issue has been discussed here -> https://forum.tagdiv.com/topic/i-have-two-problems-in-mobile-friendly-test/ Try and following all the steps from that topic which can be useful for you.

Thanks for your understanding!

Hi,

I feel sorry if I heard this from you! Please notice that I want to help you! Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at this section. Also, provide the CPanel access for investigations. We are trying to see what it can do if there is any solution, sorry!

Thanks for your understanding!

Hi,

Unfortunately, the theme has not been designed to display some product pages on the Mega Menu section, sorry! If you want to display page on the menu, notice that you can only display normal page and not Woocommerce product page, sorry!

Thanks for oyur understanding!

Hi,

Please notice that the mobile menu is not available for mobile devices, sorry! This is the default theme’s functionality.

Thank you for your understanding!