Hi,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link of this topic so we can quickly identify you.

Thanks for your understanding!

Hi,

Replied via email.

Hi,

Yes, you can change it using such a custom CSS code for that. Check the Inspector Browser guide from here to know how you can create your custom code. -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/ Also, if you need more assistance, in this case, you can provide your website URL so I can check this section and also, so I can provide a more accurate code.

Thanks.

Hi,

Yes, it’s possible if you make this change from custom fields from here -> https://www.screencast.com/t/xxMstwq1yC

Thanks.

Hi,

I have checked your menu and I do not see any problem regarding on it as you can see here -> https://www.screencast.com/t/Td3xlLgsMdu Where is the problem? Provide more details and some useful screenshots with the problem so I can identify it closer.

Thanks for the message!

Hi,

Please notice that plugin has not been tested with our theme and therefore we cannot recommend untested plugins, sorry! Also, we cannot provide support for these, sorry!

Thanks for your understanding!

Hi,

Please keep in mind that we only use the default WordPress function wp_query() and also, we do not make any SQL Select for pagination, sorry! To improve your site performance you can try to reduce the number of queries (fewer blocks on the page, reduce the elements which use ajax requests/pagination like mega menus/load more/infinite load). By removing the ajax drop-down filter, content preloading and ajax pagination: http://screencast.com/t/gG1jdJsjT – http://screencast.com/t/NkM3ldIDEqY the number of queries it will be significantly reduced. Also, consider using a cache plugin and to improve the loading speed look the MySQL query cache: http://dev.mysql.com/doc/refman/5.1/en/query-cache.html We also use it on our demo. If you haven’t already, you can try a caching plugin, like WP Super Cache or Cloudflare CDN.

Thanks for your understanding!

Hi

You can turn off from Theme panel from here -> https://www.screencast.com/t/9HN0fQ5G

Hope this helps!

Thanks for the message!

Hi,

Normally, the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed.

Thanks.

Hi,

I have checked your website on mobile and it seems to return good results, as you can see here -> https://www.screencast.com/t/cxmyE9kyrm2W Also, I saw that you are using the mobile theme plugin which has a different layout on mobile than the desktop one.

Thanks for your understanding!

Hi,

How did you have created your homepage? Please notice that we do not recommend using any other untested page builder plugin, sorry! You have to use the TD Composer plugin which is the most powerful page builder. Please notice that in the past, if you have used another page builder, now you cannot use Visual Composer or TD Composer because all of your shortcodes will not be recognized by the plugin, sorry!

I hope that you have understood!

Thanks for your understanding!

Hi,

Try to use the Flex Blocks which allows you to create your own style. Check here -> https://www.screencast.com/t/ODOfoS0vBO where you will have some available options for that element. Also, if you do not like this one, you can try to create your own block via API implementation according to our useful guide from here -> https://forum.tagdiv.com/td_api_blockadd/ Also, please notice that guide is addressed only for advanced users and if you are not aware of the steps which are needed to make in this case, please consider hiring a freelancer/developer to help you because we cannot provide support for API implementation and custom work, sorry!

Thanks for your understanding!

Hi,

Oh, yes, I understand now! If you want to achieve something like that on your website, you need to create a page menu item, for example. Please check the following topic to achieve something like this -> https://forum.tagdiv.com/topic/popup-menu/

Thanks for your understanding!

Hi,

Yes, it’s possible if you will use the page ID and some custom CSS code for that. Use the Inspector Browser functionality like this -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/

Thanks for your understanding!

Hi,

Ensure that you have updated it when you have updated your theme via FTP way, clear all the caches and check the results. We do not have any bad reports regarding Social Counter functionality. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin).

Thanks for your understanding!

Hi,

Please notice that the next step, in this case, is to access your setup page so I can make some deeper investigations over your Big Grid 9 functionality. Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hi,

Unfortunately, the theme does not have any such an option that allows you to do this, sorry! You need to use the TD Composer if you want to create your custom layout for your posts. Also, you can try using the Cloud Template Library and check how it works for a single template.

Thanks for your understanding!

Hi,

For more details about the behavior of this function, please check the WordPress Codex from here -> https://codex.wordpress.org/Function_Reference/human_time_diff

Thanks for your understanding!

Hi,

Unfortunately, this functionality has been added only for Newspaper theme, sorry!

Thanks.

Hi,

Unfortunately, the theme has not been tested with the theme and also, we cannot say for sure if it will work or not as expected with the theme, sorry! We cannot provide support for untested plugins.

Thanks.

Hi,

Do you want to increase the mega menu sub-categories on rollover of the subcategory menu? If you want to do this, please notice that our mega menu is limited to the 30 sub-categories in the mega menu section. Please follow this topic if you would like to change this
– https://forum.tagdiv.com/topic/wont-show-all-sub-categories/
If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thanks for your understanding!

Hi,

If you want to affect the Header section, you need to edit the theme core files where the header is created. Check here -> https://www.screencast.com/t/sLhCOCm31M Also, if you are not aware of the steps which are needed to take, in this case, please consider hiring a freelancer/developer to help you. Usually, we recommend the developers from studio.envato.com

Thanks.

Hi mecanicaonline,

Have you sent us an email with your credentials?

Thanks.

Hi,

Yes, it’s possible. Please request a full refund from Newsmag here -> https://themeforest.net/refund_requests/new and we will get your money back as soon as possible and then you can buy the Newspaper theme.

Thanks for your understanding!

Hi,

Make sure if you have the latest version of the theme installed via FTP way, clear all the caches, purge CDN files and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.

Thanks for your understanding!