Hi,

Did you have made the custom post type using our CPT plugin? You need simply add your Ad code inside the Top Article Ad section from the theme panel -> https://www.screencast.com/t/xnv2aAiu

Thanks.

Hi,

Please provide your website URL so I can take a closer look at it. Make sure if you are using the latest version of the theme, your system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/, clear all the caches, purge CDN files and check the results.

Thanks for your understanding!

Hi,

Unfortunately, this option does not exists, sorry! If you want to make your post content to be wider, like full-width, you need to use the Cloud Template Library for that, import a Single Blank Template and customize your width using the TD Composer. (use a stretch ROW with content). Check the plugin documentation from here -> https://forum.tagdiv.com/tagdiv-cloud-library-plugin/

Thanks for your understanding!

Hello,

Please update the theme via FTP way, clear all the caches and if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can investigate it closer that behavior.

Thanks.

Hi Ryan,

Sorry for this inconvenience! I have added to our list of improvement and we try to find some fixes in this case but we cannot say for sure when this will be done.

Thanks for your message!

Hi,

Try to clear the caches from here -> https://www.screencast.com/t/N19tflwu2 and let us know how it goes after you have made this task.

Thanks.

Hi,

@jackfischlum, @Truelifefitness you simply download the latest theme packet because this one will come bundled with the latest version of Visual Composer (the latest tested version with the theme). If you would read the above guide you will see that mention, sorry!

Thanks.

Hi,

1)This is talking about the logo for mobile devices which can be changed from here -> https://www.screencast.com/t/h7bfLhsQ
2)Provide the link with your “My Story” block so I can identify it closer because I do not find that block.

Thanks.

Hi,

If you want to make some deeper investigations, you need to edit the following core file from here -> https://www.screencast.com/t/e8AJiIC7Ln and try to change the function parameter according to this guide -> https://developer.wordpress.org/reference/functions/get_the_post_thumbnail/

Thanks for your understanding!

Hi,

Try to load another high-quality image because this one used by you seems to have poor quality, as you can see here -> https://www.screencast.com/t/mS4eoYaGcf

Thanks.

Hi,

Please notice that functionality works on my install, as you can see here -> https://www.screencast.com/t/G8q7VP25CGvP I have checked your website source page and I saw that you are using a Jetpack extension for a lazy image which breaks your Youtube functionality from here-> https://www.screencast.com/t/juE8a3Miy Disable this functionality, clear all the caches, purge CDN files and check the results. If you can see, the source of the image comes embedded in base64 format and that’s why you bring bad results in that case.

Thanks for your understanding!

Hi,

Unfortunately, did not exist any step by step guide for this, sorry! We have presented all of our available blocks and from that list, you can choose any you like. That’s all!

Thanks.

Hi,

Please provide your website URL so I can take a closer look at it.

Thanks for the message!

Hi,

Use the Seo Yoast plugin because the theme doesn’t affect the permalinks.

Thanks.

Hi,

If you want to create another menu for your mobile, try using the Mobile Theme because this plugin allows you to have a different menu than the desktop.

Thanks.

Hi,

Please send us an email at contact@tagdiv.com with your log-in information so we can take a closer look and also, so we can investigate this functionality.

Thanks for your understanding!

Hi,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hi,

You need to create your own custom CSS code for that. Use the Inspector Browser from here -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/ We do not recommend this task if you are not aware of the steps which are needed to take in this case because the theme’s layout can be easily broken.

Thanks for your understanding!

Hi,

Yes, it’s possible to have two different logos for those sections sticky/normal as you can see here -> https://www.screencast.com/t/NHB1KTdjVMh

Thanks for your understanding!

Hi,

What exactly do you want to do? Provide more details about what kind of settings do you want to export/import? Do you want to migrate your website to another domain/subdomain? Did you have tried to use the WP Duplicator plugin for that? -> https://www.wpbeginner.com/wp-tutorials/how-to-move-wordpress-to-a-new-host-or-server-with-no-downtime/

Thanks.

Hi,

Please be more specific with your custom changes. Where exactly you have made these changes? In the panel, in TD Composer? Provide some specific links where the font is not applied (link for mobile and for the desktop because I do not understand your language).

Thanks for your understanding!

Hi,

Please request the full refund from here -> https://themeforest.net/refund_requests/new

Thanks.

Hi,

Provide your website URL and some useful screenshots with your desired changes. Also, you can check our footer templates from here -> https://forum.tagdiv.com/footer-templates/

Thanks for the message!

Hi,

Please check our demo blocks from here -> https://demo.tagdiv.com/newspaper/block-1/ on mobile and check how it works. -> https://www.screencast.com/t/MO1iKG5I5P After this, you can choose any block you like to be displayed on mobile.

Thanks for your understanding!

Hi,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link of this topic so we can quickly identify you. Also, provide there the CPanel access.

Thanks for the message!