Hi,

Unfortunately, for the moment our theme have the time ago option only for posts, not for blocks/modules, maybe this option will be add in the coming updates.

Thank you for your understanding!

Hello,

Please provide me a link where I can inspect this problem, in this way I will be able to provide you a better answer.

Tanks.

Hi,

Normally there should not be a smaller featured image.

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

Thumbnails – Fix strange looking images on blocks -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

If there is still a problem, please provide me a link where I can inspect it and provide you a better answer.

Thank you!

Hi,

Please check this article for when tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email and as many details you can and some screenshots with the problem if is possible.

Thank you!

Hi,

You can change that background image using custom css -> https://www.screencast.com/t/m7JyA3qXKVe or background image -> https://www.screencast.com/t/c3H12odhLUR you need to get the url for the image from media library -> https://www.screencast.com/t/5XAhDdqIkc -> https://www.screencast.com/t/T5EHkQkYlm also you can use some category templates from tagDiv Cloud Library and set it on the individual category templates -> https://www.screencast.com/t/iyHCX9YCddV

Thank you!

Hi,

We are not the author of the MailChimp; yes using our Newsletter plugin you can display the MailChimp, but this can be display without that plugin too.
If is not this the problem, then please provide some more details and some screenshots
where I can inspect this issue.

Thank you for your understanding!

Hi @itechguides,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!

Hi,

I think that this is what you want to achieve -> https://www.screencast.com/t/toqgeNnuNHS in order to do that you need to have set the row like this -> https://www.screencast.com/t/zIKUUwhgHJ set the slide and ad a inner row -> https://www.screencast.com/t/Yff1OKrd and set in the left inner column the block 7 and in the right one other element after that set the next element -> https://www.screencast.com/t/OdeVgNTP

Hope this will help you better!
Thanks.

Hi,

If you want to have the same sidebar on each category then you can set it as general -> https://www.screencast.com/t/v8lB4Zr3r and if you have a different category template set then you need to set for each category the same sidebar -> https://www.screencast.com/t/9VZ5fpsn
Or you can get a category template from tagDiv Cloud Library, edit it how you need, and set it in theme panel -> https://www.screencast.com/t/49f3mTyk10X5
If you want that the post to inherit the category sidebar then you should use only the templates theme for category and post and set on post the sidebar from theme panel -> https://www.screencast.com/t/ss359esPP
How category settings work -> https://forum.tagdiv.com/how-category-settings-work/
Category templates ->https://forum.tagdiv.com/category-templates/

Thank you!

Hi,

Please check your email, there was provide a solution ( answer) and continue the discussion there until the problem will be solved.

Thank you!

Hi,

Unfortunately, for the moment I can not say an estimate time, but will be fix in coming updates.

Thank you for your understanding!

Hi,

The menu appear expend because is using JavaScript on mobile menu, and in amp version the JavaScript is removed, in this way was build the method to work for amp menu, maybe the collapse amp menu will be implement in coming updates.

Thank you for your understanding!

Hi,

Please provide some more details about this problem ( the image that you want to load is from media library or an external link ? ) also please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Also notice that our theme do not send any kind of emails, this is a WordPress functionality; please check this article -> How to Use SMTP Server to Send WordPress Emails -> https://www.wpbeginner.com/wp-tutorials/how-to-use-smtp-server-to-send-wordpress-emails/

Hope this will help you to fix this problem!
Thanks.

Hi,

1. Please make sure that you do not have the child theme activate, if you have the child theme the post template will not longer apply.

2. Please check our documentation for sticky sidebars, also make sure that the smart sidebar is enable in Theme panel> Templates settings -> https://www.screencast.com/t/Kga12OyehrB

3. You need to set the inline option on the lements like this -> https://www.screencast.com/t/l0Yj7w7IJ

4. Indeed the share text in tagDiv Composer will not hide when you’ll check the option, but if you’ll set the single post template on a post , clear all cache this should be hide.

Thank you!

Hi,

Did you tried all the steeps from all topics for the problem with icons?
Please try this solution too
-> https://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/
-> https://wanago.io/2018/11/05/cors-cross-origin-resource-sharing/

If you do not want to use the awesome icons you can try the above solution; set the images from media library and set some classes on theme for custom css
-> https://www.screencast.com/t/2SJTKAiBI
-> https://www.screencast.com/t/oYI89l6jYYuM
-> https://www.screencast.com/t/8bgpwmK9qPQ
-> https://www.screencast.com/t/nvYKDeyB
-> https://www.screencast.com/t/WIKAnxWB3jE9

Hope this will help you!
Thank you!

Hi,

In order to change the background color for mobile theme you need to check in Theme panel> Mobile Theme> Theme color -> https://www.screencast.com/t/spegHVFrnRyZ clear all cache and check the results -> https://www.screencast.com/t/TooFo95i -> https://www.screencast.com/t/4i2sWbSWP

Thank you!

Hi,

Regarding the issue, note that if you are using the old API plugin will not work anymore. You can use the new creative plugin for this purpose – https://forum.tagdiv.com/developer-info/
Most of the theme files were moved into the tagdiv composer plugin as per the requirements of envato: https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements.
We wrote an article on the subject here: https://tagdiv.com/updating-the-core-of-tagdiv-themes/
Moving forward with such requirements, a child theme will only work with functions.php, and style.css as there are very few files left in the main theme as envato requires all functionality to be added through plugins.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Yes, that was what you said; we’ve updated the documentation for AMP -> https://tagdiv.com/amp-newspaper-theme/

Thank you!

Hi,

Yes, the support email is secure and private.

Thank you!

Hi,

Please try the steeps from this article, this should help you to change the old website link -> https://wpengine.com/resources/change-domains-wordpress/

Hope this will help you to fix the links!
Thank you!

Hi,

You could try loading your own fonts in the theme panel and disable Google fonts in the theme, from what I can find online that might work. Or maybe load them in the theme header directly (with CSS font-face or import) and then apply them as well with CSS.

Here are some resources I found online, maybe they are helpful
– https://coffeencoding.com/load-google-fonts-5x-faster-in-wordpress/
– https://stackoverflow.com/questions/54277912/ensure-text-remains-visible-during-webfont-load-not-getting-resolved-in-google-p
– https://css-tricks.com/snippets/css/using-font-face/
– https://developers.google.com/web/updates/2016/02/font-display

Thanks

Hi,

Yes, you can limit the search results, but this can be achieve only with custom work, unfortunately we can not offer for the moment custom work ( Support Policy ), sorry!
Here are some reference, maybe this will help you to achieve what you need.
-> https://wpsites.net/wordpress-tips/exclude-pages-posts-categories-from-search-results-in-wordpress/
-> https://www.wpbeginner.com/wp-tutorials/how-to-limit-search-results-for-specific-post-types-in-wordpress/
-> https://www.wpexplorer.com/limit-wordpress-search/

Hope this will help you!
Thanks.

Hello,

This can be a plugin conflict!
Unfortunately, we did not tested the Memberpress plugin with our theme and therefore, we cannot say for sure if it will work or not as expected with the theme, sorry! Also, we cannot provide support for untested plugins ( support policy -> https://forum.tagdiv.com/support-policy-2/ ).
This is our list with tested plugins with our theme -> https://www.screencast.com/t/cmPkh9jba4sZ
What you can do is to remove the code for MailChimp’s from your website, clear all cache and try again; notice that the code for MailChimp’s is not coming from our theme.

Thank you for your understanding!

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

If there is still a problem, please provide me a link where I can inspect this problem.

Thank you!