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Calin
tagDiv Staff

Hi,

Those options are only show the sticky menu in tagDiv Composer to help you to edit the sticky menu -> https://www.screencast.com/t/v8o09Sea

If you are using a header from tagDiv Cloud Library and you want to change the sticky type -> https://www.screencast.com/t/dDpQyrh36 also if you want to remove it you can delete the row -> https://www.screencast.com/t/Km5pL3xj or you can hide that zone -> https://www.screencast.com/t/XAtkVq3q -> https://www.screencast.com/t/bTZdQE8Fgm
I think the better option will be to delete the that row from sticky menu.

If you are not using a header from Cloud please check those options -> https://www.screencast.com/t/7FwjpUHrdw

Thank you!

Calin
tagDiv Staff

Hi,

Unfortunately our Newsletter plugin do not have this option, sorry;
What you can do is to set the code for feedburner in a column text and set there a form checkbox -> https://www.w3schools.com/tags/att_input_type_checkbox.asp
Or maybe you can find other Newsletter plugin that have this option for check box for GDPR.

The theme does not collect any user data and is GDPR compliant, you will have to check what each plugin collects and check their documentation.

Thank you!

Calin
tagDiv Staff
Calin
tagDiv Staff

Hi espedfk2,

I checked again and your menu is working, but I think that you do not quiet understand how mobile theme plugin is working!

The mobile theme is a plugin that provide you a better speed then responsive version of theme, but in order to achieve that speed you’ll need to use for pages that are made with builders ( tagDiv Composer, WPBakery ) only the mobile editor, also for mobile theme the content for pages need to be set in mobile editor -> https://www.screencast.com/t/ebUIzt4se
Please check carefully our documentation for Mobile Theme: Automatic Optimization for Mobile with Newspaper Theme ->https://tagdiv.com/mobile-theme-automatic-optimization-for-mobile-newspaper-theme/

Thanks.

Calin
tagDiv Staff
Calin
tagDiv Staff

Hi,

The problem with the mobile version that appear only sometimes can be a plugin conflict with untested plugins, please deactivate all non theme plugins, also if you are using child theme ( or cache plugin ), clear all cache deactivate the cache plugin and try again.

The mobile theme is a plugin that provide you a better speed then responsive version of theme, but in order to achieve that speed you’ll need to use for pages that are made with builders ( tagDiv Composer, WPBakery ) only the mobile editor, also for mobile theme the content for pages need to be set in mobile editor -> https://www.screencast.com/t/ebUIzt4se

Thank you!

Calin
tagDiv Staff

Hi,

I checked a few posts from your website and those was AMP ( also amp is static/html ), please check like this, in mobile go on google search for a post and if this have the amp logo will go on amp view -> https://www.screencast.com/t/qzAEQRpOiVR0


@Jumich
please notice that in Newspaper c9.6.1 you have 3 options, one for only mobile, one for mobile and AMP( this option is working only with the AMP that we provide ), and AMP ( this option allow you on which page/post to make AMP, also this option is available only with provided AMP plugin and will display the mobile design ); if you choose to use others amp plugins -> https://www.screencast.com/t/klPekGTzwi0F -> https://www.screencast.com/t/EjRDB03fp

Thank you!

Calin
tagDiv Staff

Hello,

Sorry but the new implementation requires /?amp.
This is the officially AMP implementation. The old one is deprecated and it will no longer work soon. The official amp plugin made this change in their new implementation.

Thank you!

Calin
tagDiv Staff

Hi,

In order to change the name for News Ticker you need to go in Newspaper>theme panel> Translations> Translations and search for Trending Now -> https://www.screencast.com/t/qUjeCRf7Jg8 -> https://www.screencast.com/t/ZwCMflkRmgF

Thank you!

Calin
tagDiv Staff

Hi,

That homepage was edit with tagDiv Composer to get that layout, there is one homepage in tagDiv Cloud Library that have a closer layout ( Homepage Default Demo ) -> https://www.screencast.com/t/lcCE6H8FnyQ

Thank you!

Calin
tagDiv Staff

Hi,

There were some more reports from our users regarding the ads size on mobile.
We did a few tests on our site,but the adsense ads were displayed correctly
https://www.screencast.com/t/J3tQnujrhttps://www.screencast.com/t/VQjC6psBHL
Please try to set a fix size for mobile ads -> https://www.screencast.com/t/bAo1WWn4KR clear all cache and see if the problem is still there.

Thank you for your understanding!

Calin
tagDiv Staff

Hi,

Please check our documentation for how to using the tagDiv Composer Front-End Page Builder -> https://tagdiv.com/tagdiv-composer-page-builder-basics/

You need to edit the page with tagDiv Composer click on the element that you want to hide, go to css -> https://www.screencast.com/t/e1pMHsTyCJMB you can chose on which displays to show/hide the elements -> https://www.screencast.com/t/rvZmyLPtqRU

Thank you!

Calin
tagDiv Staff

Hi,

Please be notice that the tagDiv Composer is made for build page and edit templates, not create content for posts, just template for post, page, categories…
Please read our documentation about tagDiv Composer tutorial -> https://tagdiv.com/tagdiv-composer-page-builder-basics/
tagDiv Cloud Library plugin -> https://tagdiv.com/what-is-the-cloud-library/

Thank you for your understanding.

Calin
tagDiv Staff

Hi,

Please check our documentation for the category template -> https://forum.tagdiv.com/category-templates/ also using the tagDiv Cloud Library you can import others category templates and edit theme with tagDiv Composer to achieve the layout you want.

Thank you!

Calin
tagDiv Staff

Hi,

In order to achieve that AMP layout please check our documentation for amp -> https://tagdiv.com/amp-newspaper-theme/
You need to use the mobile theme with amp, in this way the Amp will look like mobile theme and will have a menu and the design and functionality like mobile theme.
See the results -> https://www.screencast.com/t/1zRe9TpQaG

Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.
Please try the regenerate thumbs -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Also please check for wordfence and put the firewall in learning mode (or disable any other firewall). This is the most common theme panel blockers.

Thank you!

Calin
tagDiv Staff

Hi,

Unfortunately, the Toolset plugin has not been tested with our theme and therefore, we cannot say for sure if it will work or not as expected with the theme, sorry! Also, we cannot provide support for untested plugins.
This is our list with tested plugins with our theme -> https://www.screencast.com/t/cmPkh9jba4sZ

Thank you for your understanding!

Calin
tagDiv Staff

Hi,

If you are using the header 10 -> https://www.screencast.com/t/lwyIEKT4
you can change the color text from here -> https://www.screencast.com/t/tDONrsmNW and the logo text size from here -> https://www.screencast.com/t/2Bexntox
Results -> https://www.screencast.com/t/WaowGP7UsOF

Thank you!

Calin
tagDiv Staff

Hi,

I think that you are referring to ajax preloading -> https://forum.tagdiv.com/what-is-ajax-preloading/ or maybe to lazyload animation -> https://www.screencast.com/t/tvOF2rdP
If I’ve misunderstand please provide some more details about what you want to achieve.

Thank you!

Calin
tagDiv Staff

Hi,

This problem in some cases is provide by a low wp memory
Please make sure that all the settings are like in our requirements, please follow the guide carefully
https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Please refer to the following guides for possible fixes:
https://wordpress.org/support/topic-tag/505-error/
https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
https://support.cloudflare.com/hc/en-us/articles/218378978-What-should-I-do-after-seeing-a-502-or-504-gateway-error-on-my-site-
https://support.cloudflare.com/hc/en-us/articles/115003011431-5xx-Server-Error
https://support.cloudflare.com/hc/en-us/articles/200171906-Error-522-Connection-timed-out
https://support.cloudflare.com/hc/en-us/articles/200171936-Error-520-Web-server-is-returning-an-unknown-error

Please try the same suggestions if your problem is similar. In most cases, 500 errors are caused by low wp-memory.

Hope this helps!

Thank you!

Calin
tagDiv Staff

Hi,

Please check those settings from newspaper>theme panel>Post settings > Sharing -> https://www.screencast.com/t/KdoRWMkLX

Hope this will help you!
Thanks

Calin
tagDiv Staff

Hi,

If I understand right you want to remove the home and footer pages from search results, unfortunately there is no such an option for this, but you can set that home page on private -> https://www.screencast.com/t/v8DdXp31

Thank you!

Calin
tagDiv Staff

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Thank you!

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