Hi,
We will check your email and get back to you as soon as possible!
Thanks

Hi,

If you are referring to the width of the Newsmag theme, this is fixed. It is one of the main differences between Newspaper and Newsmag. The Newsmag theme has a fixed width, and it is not capable of having an increased width or full width, as Newspaper does. There is a guide here explaining some of the differences here https://tagdiv.com/newspaper-vs-newsmag-how-to-choose-the-perfect-wordpress-theme-for-your-project/

Please let me know if you have more questions.

Thank you!

Hi,
Yes, that’s right, only that homepage element post element is a little different.
Thank you!

Hi,
It seems that this problem is related to the comments element, have you disabled the comments option on these posts where the error appears?
The code on that line is a code that should display the name of the user who is logged in and a button to edit his profile on the comments element.
Thank you!

Hi yeeloon,
The Single Post Table of Contents element will automatically filter the H’s from the post content, and if you want to set it only for a specific H then use this option – https://i.imgur.com/Yc3qGdF.png
Thank you!

Hi,
This is the normal behavior when that option is selected, then the header element comes over the content. To solve this situation there are several possibilities, but the fastest and easiest is a css for the content to display it from below so that the header is no longer above it. You can try this css:
.tdb-template .td-main-content-wrap {
margin-top: 250px;
}
This css needs to be set in the theme panel> custom code> custom css.
I hope this will help you!

Hello,
That element is on this path wp-content/plugins/td-cloud-library/shortcodes/single/tdb_single_author_box.php and you can edit it from there, unfortunately, the problem is that the cloud templates can not be set in a child theme, also, there is no possibility to use the tagDiv COmposer on that element to achieve what you need, sorry! The only possibility is to make the changes in the theme files after each update.
Thank you!

Hi Meytar Zeevi, please remove all the logos from the header and footer from the theme panel, clear all cache, and check to see if the problem is still there or if there are some improvements.
Let me know the results!

Hi,
From what you said, it seems to be a compatibility problem between the popup maker plugin and the mobile theme plugin.
Unfortunately, I can’t suggest a possible fix because I haven’t tested that plugin, but if you want, you can contact us by email at contact@tagdiv.com and provide temporary access to investigate this problem, in this way, we will be able to suggest a possible fix.
Thank you!

Hi,
It is possible that this problem occurs due to some settings in cPanel, please check if ModSecurity is on, and if it is, please disable it and try again.
Also, ensure that all theme requirements are set – https://forum.tagdiv.com/requirements-for-newspaper/
Thank you!

Hi,
Our theme provides 3 versions for mobile that can be used:
1. Responsive version, this is by default when you install the theme and you do not use the mobile page or mobile theme plugin.
2. Mobile page/template this allows you to create with tagDiv Composer and cloud a different layout and set different elements for mobile and iPad/tablet and it will overwrite the responsive version.
3. Mobile theme plugin, this is a light theme version for mobile that will overwrite the mobile page and responsive version if enabled.
So when you have a mobile page/template this will be used instead of a responsive version, but if you also have the mobile theme enabled, this one will override both of them.
How to combine them? Yes, this can be possible, for example, the mobile page/template will apply only on that page or cloud template that is assigned. But what to do if you want to use a mobile theme plugin too? If you use the mobile theme, in Gutenberg editor it is an option to disable the mobile theme in the current post/page, if you use the option, then it will use the mobile page/template (if is assigned) or the responsive version.
So in your case, you can disable the mobile theme on the homepage -> https://i.imgur.com/NX57q4t.png or if you do not want it at all, disable the plugin or use it only for amp -> https://i.imgur.com/Grlz5Ee.png.
Here is also a video that explains all those -> https://www.youtube.com/watch?v=SpGkOnJeNZY
Hope this will help you!
Thank you!

Hi,
Maybe you want something like this option – https://i.imgur.com/2EE57ez.png this one can be added as a widget and it can be set in tagdiv Composer using the widget element – https://i.imgur.com/suJwf05.png
Unfortunately, we can’t recommend a plugin, because we haven’t tested such a plugin and we don’t know if it works or not with the theme, but if you want you can try and use the one that suits you and goes better with the theme.
Thank you!

Hi,
I did some research and found similar cases at Cloudflare on support – https://community.cloudflare.com/t/problem-with-ajax-and-cache/13072/4
In this topic – https://community.cloudflare.com/t/problem-rule-admin-ajax-php-403/422344/5 there is a suggestion that could help you too.
In case this can help you, please let us know!
In the meantime, I have opened a ticket with this situation and the developers will evaluate it.
Thank you!

Hi,
Yes, it would be very helpful if you could give us cPanel and wp-admin access to investigate this situation. For this please contact us via email at contact@tagdiv.com and please provide access there and all details you have about this problem.
Also, please make sure that the resources allocated for the site are decent – https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
Thank you!

Hi,
If you are referring to changing the settings in the “Homepage post”, this can be done using tagDiv Composer by selecting the Homepage Post Element at the bottom of the block – https://i.imgur.com/BIbHE6L.jpg
Thank you!

Hi,
This thing is strange, it works fine for me on Chrome, I’ve tested it on Firefox and Edge and it’s fine, but it’s possible that the problem is on the Mac.
We will inspect this situation.
Thank you!

Hi,
Can you please try with a different browser? Also, please try to resize it.
In case the problem still persists, please contact us via email at contact@tagdiv.com and please provide temporary wp-admin access to investigate the problem. Also, include a link to this topic to can identify you.
Thank you!

Hi,
You should see this section – https://i.imgur.com/wduJYPS.png
Make sure that you have enable the option in the – https://i.imgur.com/G2JAkRv.png
Thank you!

Hi,
The update will be released next week, right now it is an RC in tests – https://i.imgur.com/Do05VCz.png
Thank you!

Hi,
Related to breadcrumbs, what do you want to stop displaying them?

For this – https://snipboard.io/9QGb7E.jpg please try this custom css
body #bbpress-forums button {
color: #000;
background: gray;
}
body #bbpress-forums button:hover {
background: #3498db;
}
body .mce-toolbar .mce-ico {
color: #000;
}
body .mce-toolbar .mce-ico:hover {
color: #fff;
}
Adjust it to your needs.
Thank you!

Hi,
Yes, this can be done using a category or a tag, but that category or tag still has to be set once on the blocks on the homepage, and after that, everything will be done from the WordPress editor, where you add or delete the category or tag respectively on your posts.
Thank you!

Hi,
Indeed, the images contribute a lot to the speed of the site, and our developers try to improve the theme with each update.

b) All you have to do is to have the retina option activated for the thumbs you use, if you use 1920×0 then the retina must be active for this thumb as well – https://i.imgur.com/31ZJUQV.png

1) If the retina option is disabled on a thumb, then the normal thumb will be displayed on the retina (the thumb that is selected on the block).

2) For most sites, the thumbs of 1068 X 0 and 696 X 0 are the most used, usually they go on a row width of up to 1400 without problems.

Thank you!

Hi,
Unfortunately, our theme does not use this block option -https://i.imgur.com/HXdgLro.png, to set the posts you want on a block you will have to use tagDiv Composer and set the block tab, in the filters tab, the post ids you want to have in the blocks /the respective grids.
Thank you!

Hi,
For me seems to be ok – https://i.imgur.com/ih6zHfI.jpg but what I can separate is to make sure that you have the thumbnails for retina enabled in the theme panel – https://i.imgur.com/3EP9Tjf.png and please regenerate the thumbs – https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
This should resolve the problem.
Thank you!

Hi,
The option for the unique article can be used on Newsmag too – https://i.imgur.com/yketusx.png
Also, you can use the filter on blocks and filter each block after the category you want to display. Another solution is to use the all categories filter and to set on blocks offset.
Thank you!