Hello,
I understand you. Normal in Newspaper v12.3.1, most of them are fixes and too few new implementations.
We will try to check as thoroughly as possible using the list with errors from you and try to recreate the problems so that we can then solve them.
Thank you!

Hi,
Normally, that option should only be used if you use several Tabbed Content elements on the same page/template.
Thank you!

Hi,
Please don’t get upset, maybe you didn’t receive the email from us or it went to spam.
My colleague Simion sent you those versions 2 days ago – https://i.imgur.com/kWJmVEt.png
Thank you!

Hello,
Thank you for your loyalty.
I have already done everything I can do, I have put it on our list to check if it is possible to make cloud templates be seen as general category templates…
Thank you!

Hi,
If you want to try some settings from our guide, it may help you – https://forum.tagdiv.com/how-to-make-the-site-faster/ maybe you can find some settings that will help you (indeed, on the mobile version if the mobile theme plugin is used, the results should be much better).
Thank you!

Hello,
For the featured image, there are 2 elements that can be used. One sets the image with css as the background image (the element it used and which is displayed on the size set on the element), and the other uses an img type element that shows the full image – https://i.imgur.com/Zu2goAo.png
I think Bettina said to disable that plugin because it interferes with some settings in the theme.
Thank you!

Hello,
Normally are used the elements from wp-content/plugins/td-composer/legacy/Newsmag/woocommerce/archive-product.php and single-product.php the Newsmag/woocommerce/single-product.php will be used only fi the tagDiv Composer is not enabled.
Thank you!

Hi,
The mobile version looks like this- https://i.imgur.com/UUDJr99.png if you want to make them bigger you can use this custom css:
.td_block_big_grid_3 .td-big-grid-post {
height: 350px;
}

Please set the code in this place – https://i.imgur.com/pj0tZzP.png
I hope this will help you!

Hello,
The TagDiv Shop plugin does not exist for Newsmag, there is no point in looking for it.
Normally Newsmag and woocommerce should work ok without making changes to the theme.
If I didn’t understand correctly what you want to say, please tell me.
Thank you!

Hi,
If you want to make a refund request you can do it using this link https://themeforest.net/refund_requests/new and if the request is eligible then we will approve it as soon as possible.
Thank you!

Hi aleister,
I understand your frustration, but my job is to provide support for the theme and the options in it, I am not a developer to develop the theme, this is done by our developers (who do not provide support).
Thank you for your understanding!

Hi,
I don’t know if I have correctly understood the question, but I think you are referring to the fact that you want to set a sidebar (this is done from the column on a row) and that it does not disappear on smaller screens and goes under the content.
First of all, please check that the tagDiv mobile theme plugin is disabled.
After that, the responsive version will be used, which displays all the content on the desktop on mobile.
You can see in tagdiv composer how the site appears on each viewport using these elements – https://i.imgur.com/VczmuFA.png the screen dimensions can be checked here – https://i.imgur.com/UJ6YIlV.png
Thank you!

Hi,
I think that option is used on several elements so that’s why it is put with ‘*’.
I have informed the developers about your suggestion, using this method the theme can be improved.
Thank you!

Hello,
I can not say for sure, but from that video, I think that the problem can be related to a css set on the logo, I believe the logo image is bigger than appears and it is applied a css on the logo element to make it smaller and that css is loading too late (possibly due to website optimizations), when you are logged in the problem persists?
Thank you!

Hi,
I think that you are right about this. It would be better to be able to access the editing section strictly after the account is activated using the email received by email. Indeed, this is a good thing and it is logical, it does not make sense to edit/set the profile data if the account is not yet activated.
Thank you!

Hi Alex,
The CSS is one solution, another solution is to comment/delete the respective code from the theme.
But in that area only a user who is logged in can access the upload element, once again there are some restrictions set for that upload element and type, but I think it is unlikely that a user will continuously change his image and upload only big pictures.
Anyway, as I mentioned, a developer will check to be sure that this is not a vulnerability.
Thank you!

Hi,
For what you want to make it is indicated to use the column text or text with title elements, in those you can set the links and you can avoid the problem you have right now.
If you want I can take a look at the current configuration. If you want you can contact us in private at our email address contact@tagdiv.com
Thank you!

Hello,
From what I see in that list, it’s about the elements of social share, do shortcodes, view count, post content … the thing is that these are general elements and most of them were not touched by the update. Also, I am unable to recreate the problem on my installation.
If you could still do a staging or set a site on a subdomain where we can investigate the problem, it will help use. Most likely, a specific setting or configuration must be set to be able to recreate this situation, but I don’t know what you have set differently than me.
Thank you!

Hi,
I checked the website and now the background seems to be ok – https://i.imgur.com/05cMKYC.png maybe it was just a cache problem.
Thank you!

Hello,

1. here is an example of how to set the unique id on that field – https://prnt.sc/1yyYWkgkEwgb

2. The Directory & Listings demos we provide have a custom plugin for cpt, but if you want to make your own, then you can use the cpt plugin.

Thank you!

Hi,

What I can recommend is to install a monitoring plugin or something similar to see what triggers the deactivation of the plugin, also, some errors related to this may appear in the error_log file.

Thank you!

Hi,
I think that you are referring to this -https://i.imgur.com/FiK3hut.jpg there is set a video element with youtube ids – https://i.imgur.com/a69PiuF.png , to can use it you need to set the youtube api key – https://forum.tagdiv.com/youtube-api-key/
Thank you!

Hi,
Usually, this situation occurs when using the “Drop menu items in More” option on the menu – https://i.imgur.com/NqbrTfM.png if you have the option enabled, please disable it and the problem should be resolved.
Thank you!

Hi,
Please tell us what problem you are facing and if it is possible to provide some screenshots of the problem.
Thank you!

Hi,
In the theme there are many lines of code just like that, I will need more details to be able to help you. A code that is commented in the theme or plugin files can only be uncommented manually in the respective files.
Thank you!