Hi,

1. To resolve this problem please be sure that the mobile theme and amp settings are like this:
-> https://i.imgur.com/8RWemCR.png -> https://i.imgur.com/mD7Gjgb.png -> https://i.imgur.com/KtdEgAg.png
2. To change the Exclusive text an color can be change for desktop version using the settings from the block -> https://i.imgur.com/ZF02usD.png now for amp it can be changed only with a custom css like this one:

View post on imgur.com

.td-module-exclusive .td-module-title a:before {
content: "Premium";
color: #fff;
background-color: #555;
padding: 2px 8px ;
}
The css need to be set in this place -> https://i.imgur.com/5gmi8Gn.png
I hope this will help you!
Thank you!

Hi salty, I saw this, even today when I accessed the link the first time I was redirected to this link -> xcebph.snowfalltwenty.top/ but those are redirections are not normal and a malware or a code injected can be programed how to affect the website.
Also, I suggest to ash your host for help too.
Thank you!

Hi salty,
Indeed so it looks that is acting. Most of the time when this is happened is a code that has been injected in the WordPress.
My suggestion is to check those articles and clear the hack code and secure the website:
– WordPress Malware Redirect Hack – How To Fix Guide [2022]
– WordPress Hacked Redirect? How To Clean Website Redirect Malware
I hope this will help you!

Hello,
If I’m right the problem has been already resolved via email!
If you have other questions, or problems, please let us know!
Thank you!

Hi Satyajit,
If you have custom functions then you can set theme in the child theme on functions.php also the css can be set in the style.css (the css code can be also set in the theme panel in custom css section).
I hope this will help you!
Thank you!

Hi,
The brand can be set on woo product template -> https://forum.tagdiv.com/woo-brands/ also you can set affiliate links by setting a button with the link for the store.
Thank you!

Hi,
Unfortunately, there is no possibility to set the featured image inside the post content. Those are 2 different elements single post content and single featured image. Those elements can be adjusted and set in any place of the singe post template, but can not be combine (set one in in other).
Thank you for your understanding!

Hi,
If you are using the responsive version, then you need to edit the homepage and select the mobile view port, select the logo and change it -> https://i.imgur.com/N8Wgo9e.png -> https://forum.tagdiv.com/header-manager/
I hope this will help you!

Hi,
Most of the time this situation appears when it is a plugin or some settings that are blocking the theme builder request. My suggestion is to try only with tagDiv plugins and in case that the problem persist, then please do a full backup for your website and contact us via mail at contact@tagdiv.com, include wp-admin and cPanel access, also provide the link of this topic so we can identify you. We’ll try to check it as soon as possible.
Thank you!

Hi,
You can set category images in the theme panel for each category in part -> https://i.imgur.com/hj9E9sd.png those can be displayed on the Category Background Image element (on categories).
I hope this will help you!
Thank you!

Hello,
There are a few elements that consume CPU, from the theme. Normally that would not be a problem, but for a larger website with high traffic, and depending on the elements used from the composer, that will affect the performance. To name one such element, that is the ajax pagination, I see you are using quite a lot of it, for all the blocks I believe – https://i.imgur.com/JfcYH6C.jpg
Ajax pagination, like the next/prev, load more button etc and also the infinite loading, will consume CPU. They are supposed to consume CPU, or they would not work otherwise.
I would suggest trying to reduce the usage of ajax pagination, clear the cache, and that should have a positive impact on the performance.
I wanted to suggest to try cleaning the database – https://www.wpbeginner.com/plugins/how-to-clean-up-your-wordpress-database-for-improved-performance/ Or look for a plugin that does this regularly automatically, there should be some that can do this.
I can say that I have seen high traffic websites using database cleaning/optimization plugins, whether they are used in an automatic way or manual, with great results. But that doesn’t quite mean that this will have the same result across all the websites. Each website is different. Maybe try the plugin you mention for a while, to see if it helps.
Thank you!

Hello,
First please be sure that the theme requirements are like in our guide from here -> https://forum.tagdiv.com/requirements-for-newspaper/
Also, related to the screenshot error please be sure that the tagDiv Standard Pack is install and activate (it can be install from Newspaper > plugins).
I hope this will help you!

Hello,
I just tested this on my install and for me seems to be ok -> https://i.imgur.com/MTwcjCO.png -> https://i.imgur.com/R603BO9.png
Can you please do a test with a deferent single post template to see if the problem persist? If persist, then it is possible to have something that it is interfering with the theme, so a test only with the theme plugins will help in this situation.
Thank you!

Hello,
I just checked the website to see if has an og image because the image are on the socials and web story it is based on og image and I see that this one is set on your website -> https://i.imgur.com/1SCINJn.png also, for me the social image seems to be display when the post is shared -> https://i.imgur.com/kuSQwVn.png
Can you please provide a link to the web story to also check the problem there ?
Thank you!

Hello,
Thank you for providing more details.
One of our colleagues will check the email and try to reply as soon as possible.
Thank you!

Hi VeriArtem,
As I can see the problem with the text that is displayed when the submenu is opened it is related to an opacity/transparency that was been set on the submenu element. Or maybe you set a custom css somewhere -> https://i.imgur.com/8Trjpvg.png
Now if you do not find the css option you can use this custom css:
body .tdb_header_menu {
z-index: 9999!important;
}
This need to be set in the theme panel > custom code> custom css.
Also, when you set a row it will display with green in the place where it can be set and it also display if is in the content, footer or header. You can simply drag and drop the elements from the header in the content section.
Thank you!

I’m also glad that this could be managed without to be needed to wait until the theme update.

Hi ilmetu,
For the moment our theme do not use that new css. But our designers will check the code and if this will provide better results, then it will be add.
If I remember correctly, your website is https://elettronauti.it/ and I see that now this has better results -> https://i.imgur.com/NRAz93d.png
Thank you!

Hi yoyo,
I believe that you have set a single post template from the tagDiv Cloud Library, those can be edited using the tagDiv Composer.
Now in case that the template it is not displayed on frontend like in tagDiv Composer, then it can be because of a plugin conflict. Most of the time it is related to WP Bakery plugin. This should not be used with tagDiv Cloud Library, only with tagDiv Standard Pack.
I hope this will help you!
Let us know the results!

Hi,
If I understand correctly the problem is related to an untested plugin that you want to use to reorder the posts.
If you didn’t received an email whit what to do, this is not because of our theme, for this you’ll need to contact the plugin support. Also if is generate critical error, I believe this can be in conflict with the theme, WordPress, some settings or plugins.
Can you please let me know how do you want top reorder the posts? Maybe this can be done with our theme and it is no need for an extra plugin.
Thank you!

Hello,
For the moment using the mobile theme plugin you can set only one inline ad -> https://i.imgur.com/TNxveAZ.png -> https://i.imgur.com/yucehy6.png
Now if you choose the responsive eversion or a mobile page template there you can set with tagDiv Composer on the single post content shortcodes in ads tab up to 3 inline ads -> https://i.imgur.com/qwXErls.png
Thank you!

HI,
Indeed for the mobile theme you need to do those changes in the mobile files, those are on this path -> wp-content/plugins/td-composer/mobile there you can edit the single.php file for the mobile page, unfortunately those changes need to be done after each theme update.
Thank you!

Hello nwnuyhs,
I remember some similar problems were reported for the Newspaper v9 or something like that. Back then the problem was solve be checking the source of the images/galley.
If you already checked this and the problem persists, we can take a look, of course if you agree. For this please contact us via email at contact@tagdiv.com and please included the link of this topic and temporary wp-admin access. We’ll check it as soon as possible.
Thank you!

Hi Rahul chauhan,
Normally there should bot be a problem if is a standard template or a cloud template, the auto ads should be set in one place (between the head tags). What I can suggest is to also place the code in the website header in ads place (if is a standard template need to be set in the theme panel, but for a cloud need to be set using tagDiv Composer).
Also, if you want we can investigate the situation, for this we’ll need temporary wp-admin access. This can be provide via email at contact@tagdiv.com
Thank you!

Hi,
With the mobile theme the only way to display the sidebar will be if the code is changed/adapted.
To change the avatar picture please check this guide – https://forum.tagdiv.com/how-to-set-the-avatar/
Thank you!