Thank you, I mentioned those details to our developers.
Hi bilecikdostlari, we are sorry that you had some problems with our theme, but this doesn’t mean that is happening for all users.
Also if you still want to use it, please contact us via email and will check to see what problems you are facing, because in the latest’s topics you didn’t provide any details about them.
Thank you for your understanding and sorry for the inconvenience!
Hi, this is a good question, unfortunately, for the moment I didn’t manage to get a solution, I will try to make a test with WP-QuickLaTeX and with our theme maybe there is something easy that can be done and I can provide some suggestions.
Thank you!
Hi LG,
Can you please contact us at contact@tagdiv.com and provide wp-admin and one of our designer will check your website and fix it as soon as possible. Also include the link of topic to can identify you.
Thank you for your understanding!
Hi ecovis_heidelberg,
From your report this problem can be caused by an admin ajax that is blocked. You can check this by using the inspect option from the right click before click on the save settings button, check the console to see if you get some errors.
Normally admin-ajax.php is blocked by modSecurity from host, it can be from firewall or other security modules/plugins.
If you can not manage the situation, we can do it for you, for this, make a full backup and contact us at contact@tagdiv.com provide wp-admin and cPanel, also provide as many details as you can about the problem.
Thank you!
Hi,
I do not know for what it is use this platform https://my.ryte.com/ can you please provide some more details about it.
Thank you!
Hi,
The sidebars named Footer 1, Footer 2 and Footer 3 are specific sidebar and it will apply only for footer columns -> https://i.imgur.com/zhP8hZg.png, that is way those are not display on all sidebars.
Thank you! Have a nice weekend!
Hi klesisglobal, if you want to use the theme and license on a deferent website, then you must first remove theme from the current website (you need to reset the license key and set another theme on the current website -> https://i.imgur.com/yg1sbMh.png -> https://i.imgur.com/zz5lBv6.png ).
Thank you!
Hi SentimientoPopular, to can use the new feature for Instagram you must use the last Newsmag version (v5), for this you need to make a full backup for your website and database and only after that update the theme. I recommend to do it via FTP -> https://forum.tagdiv.com/newsmag-how-to-update-the-theme/
Thank you!
I’m glad that the problem has been solved!
If you have other questions, please let us know!
Have a nice day!
You’ll find all the information to can contact us via e-mail in this topic -> https://forum.tagdiv.com/topic/whoever-wrote-the-theme-should-definitely-give-me-a-live-solution/
Thank you!
Hi bilecikdostlari please notice that we do not tolerate insults, if you continue with them, we’ll no longer help you!
Thank you for your understanding!
The mail address is contact@tagdiv.com make sure that you checked this topic before sending the e-mail.
Thank you!
I understand, I already replay in the previous topic -> https://forum.tagdiv.com/topic/whoever-wrote-the-theme-should-definitely-give-me-a-live-solution/, let please continue de conversation only in on topic or via mail.
Thank you!
Hi,
Our mail address is contact@tagdiv.com, please make sure that you check this topic -> https://forum.tagdiv.com/topic/whoever-wrote-the-theme-should-definitely-give-me-a-live-solution/
Thank you for your understanding!
Hi,
The problem that you are reporting it can be from more causes:
One of them is when you are using an older theme version then Newspaper v10.4, with WordPress v5.7 or bigger, the last version is Newspaper v11. -> https://themeforest.net/item/newspaper/5489609 -> https://i.imgur.com/Rm5ZxMZ.png
Some times it can be from a plugin conflict (I saw that you checked those steps).
Also sometimes it can be from some changes made in cloud templates or pages, usually this situation can be checked be removed all cloud template and check again, if the problem is not persisting, the it is from a corrupter cloud templated, this need to be identify and use the revisions -> https://i.imgur.com/PCErPaJ.png
Also if you want we can take a look at this problem, for this please make a full backup and contact us at contact@tagdiv.com provide wp-admin and cPanel, also please include the link of this topic in mail.
Thank you!
Hi bilecikdostlari,
If you still have some problem, please let us know!
Thank you!
Hi bilecikdostlari,
We are sorry that you are feel that we do not support you, but we try our best to help all customers with all we can and is in our limits. We even provide support on forum for user that no longer have a valid support period, only to improve the support and help the customers to fix the problems they are facing.
Please note the allocated support hours mentioned in the top banner. Also we answer from oldest to newest topics.
When you have a problem, please provide as more details you can about it and screenshots, this will help to identify the problem and it will reduce the time we provide a solution.
Also please check what our support team can do to help you, here is our support policy -> https://forum.tagdiv.com/support-policy-2/
If you want to provide wp-admin access, then you need to contact us via mail, for this you need to have a license key that still has a support period active, to be sure that you have a full backup for your website and database and to provide wp-admin and cPanel access, also do not forget to mentioned the problems you are facing. Our mail address is contact@tagDiv.com
Thank you for your understanding and sorry for the inconvenience!
Hi,
Thank you for email, our developers will check the situation and provide an answer as soon as they will find the problem.
The Newsmag theme is quite limited, it has less options, elements and demos, also there are no cloud templates and the theme builder is use only for pages.
If you want and have time you can check more the demos here:
Newspaper : https://demo.tagdiv.com/select_demo/select_demo_newspaper/
Newsmag : https://demo.tagdiv.com/select_demo/select_demo_newsmag/
Thank you!
Hi giriraj and Andrea_Menghini, it seems that I miss understand the problem, I was thinking that you are referring to an old bug between Composer and Yoast when adding blocks.
Now I understand what the problem is and indeed it seems that some of elements are not update correctly and only after the post is publish or updated, from my test this is the normal results and after publish I got this -> https://i.imgur.com/Lvkxkkp.png
→ https://i.imgur.com/YvNLlLi.png
I announce a developer about this satiation and he said that this will be checked and fixed as soon as possible, also if there are other elements that are not working correctly, will help a lot to improve the theme if you can let us know them and provide details and screenshots.
Thank you for your understanding and sorry for this inconvenience!
Hi achmadsya, for example if you are using the Inline single image from tagDiv Composer this will take the image size that you select from media -> https://i.imgur.com/PBd9HjL.png -> https://i.imgur.com/Dtu1urC.png also this element is use as img not as background.
I hope this will help!
Hi,
If you set the ad with tagDiv Composer in ad box element you can use this option -> https://i.imgur.com/gOsrNSw.jpg or if you are using the code from this article -> https://forum.tagdiv.com/using-other-ads-non-adsense-ads/ use the code from here https://pastebin.com/GjGXKxFV with target=”_blank” on link.
I hope this will help you!
Hi Sentropi, the mobile theme plugin is using the options for mobile posts from tagDiv Standard Pack (you need to install end activate this plugin from newspaper > plugins) -> https://i.imgur.com/HtTABx7.png after you remove unwanted elements you can disable the standard pack.
I hope this will help you!
Hi,
Unfortunately, there is on general option to set the font in one single place and to apply on entire website, sorry! You can use this option https://i.imgur.com/yel8ehH.png it will apply on a good part of elements.
The only way is to set the font in theme panel > https://i.imgur.com/IeJgt4I.png and if you use cloud templates you need to set the fonts with tagDiv Composer on each one you use.
Thank you for your understating!
Hi,
I think you’ll like to be something like this -> https://i.imgur.com/wLc4GBF.png the problem is that wen you set those characters and images those are set like new paragraphs -> https://i.imgur.com/klLVBMV.png
What you can do is to edit the post and set it in code/editor mode and remove the paragraphs, the the images should be set correctly -> https://i.imgur.com/MiwuCrN.png
Also you can try using the options from Gutenberg https://www.wpbeginner.com/beginners-guide/how-to-add-and-align-images-in-wordpress-block-editor/ maybe this can help.
Let me know the results.