Hi thecitylane, we are sorry, but we receive only on email on contact@tagdiv.com -> https://i.imgur.com/Y7dVDPy.png that is the only one we got, if there are more, please send theme again and let us know the subject from the email to search them.
Thank you for your understanding and sorry for those inconvenience!

Hi ludyma, I just checked that link and seems to be correct, when you access it the font file is downloading. I do not know exactly why is fielded to load it in GTMetrix.
When you check the console in network, you see that all elements have 200 status https://i.imgur.com/8ZIXTD9.png what I can suggest is to set the link in functions.php to be preloaded, here is a a topic for the code that you need to use and where to set it -> https://forum.tagdiv.com/topic/what-is-this-archive/
I hope it will help you!

Hi,
It was our pleasure to set on the new badge!
For cloud templates the post view element is on this path wp-content/plugins/td-cloud-library/shortcodes/single/tdb_single_post_views.php and for standard templates is on this path wp-content/plugins/td-composer/legacy/common/wp_booster/td_module_single_base.php -> https://i.imgur.com/Ol41hk5.png also in wp-content/plugins/td-composer/legacy/common/wp_booster/td_ajax.php is set the ajax function for post view count -> https://i.imgur.com/xN6MaV1.png
I hope this will help you!

Hi SocietyN, our theme has a responsive version, and the mobile plugin and page are only suggestion to have better performance or a different content, so using our theme you can choose between three options for mobile:
1. Responsive version, this is by default when you install the theme and you do not use mobile page or mobile theme plugin.
2. Mobile page/template this allows you to create with tagDiv Composer and cloud a different layout and set different elements for mobile and iPad/tablet and it will overwrite the responsive version.
3. Mobile theme plugin, this is a light theme version for mobile that will overwrite the mobile page and responsive version if enabled.
So when you have a mobile page/template this will be used instead of a responsive version, but if you also have the mobile theme enabled, this one will override both of them.
How to combine them? Yes, this can be possible, for example the mobile page/template will apply only on that page or cloud template that is assigned. But what to do if you want to use a mobile theme plugin too? If you use mobile theme, in Gutenberg editor it is an option to disable the mobile theme in current post/page, if you use the option, then it will be use the mobile page/template (if is assigned) or the responsive version.
So in your case you can disable the mobile theme on the homepage -> https://i.imgur.com/NX57q4t.png or if you do not want it at all, disable the plugin or use it only for amp -> https://i.imgur.com/Grlz5Ee.png.
Here is also a video that explains all those -> https://www.youtube.com/watch?v=SpGkOnJeNZY
Hope this will help you!

Hi Umut, if you are using the mobile theme and amp, then it will be use the mobile theme version of mobile, or for mobile + amp or only for amp.
Now about ads, if those are amp ads -> https://i.imgur.com/iFxAfYW.png, then yes, those will be display only when you set the mobile theme + amp or amp option, if is on mobile then is not display the amp version, therefore, the amp ads will not be display. If you use standard ads set in mobile ads -> https://i.imgur.com/NtQS9Mz.png, then those should be display for both mobile and amp version.
If there are still some problems, please provide some screenshots with your settings for mobile ads.
Thank you!

Hi,
I see that for mobile you are using the mobile theme plugin, for this this mobile plugin, there is no option to add the social counter, it will display only the socials in menu -> https://i.imgur.com/3PBNjWG.png, to have the social counter, you need to use the responsive version or the mobile page.
I hope this will help you!

Hi,
Unfortunately, there is on option in theme panel for standard templates to set on link the underline permanently, but this can be done with some css https://i.imgur.com/Wg3glBa.png
.tagdiv-type a{
text-decoration: underline;
}
You need to set this code in theme panel > custom code> custom css.
Also please let me know what style you’ll link for the link inside the post and I will let you know the easiest way to set it.
Thank you!

Hi,
Right now I think that you can use a better plugin, please try the Molongui Authorship -> https://i.imgur.com/j4zeVFa.png
Please try this plugin and let me know the results!

Hi browusu, we’ll like to inspect this situation, for this please make a full backup for your website and contact us at contact@tagdiv.com add the link of this topic and as many details you can about this problem, also please add the wp-admin and cPanel access to check the problem on your website.
Thank you!

Hi,
For me your logo it looks normal now ->https://i.imgur.com/K8SzIC3.jpg
If this is not what you mean, please let me now!
Thank you!

Hi,
First, I want to make sure that I was able to inform you of all info about the mobile versions that our theme can have.
1. Responsive version, this is by default when you install the theme and you do not use mobile page or mobile theme plugin.
2. Mobile page/template this allows you to create with tagDiv Composer and cloud a different layout and set different elements for mobile and iPad/tablet and it will overwrite the responsive version.
Also if you deleted the mobile page, please make sure that you first un-unsigned from your homepage, if you didn’t do it, make a new mobile page, then just select no mobile page, after that you can delete the new mobile page.
3. Mobile theme plugin, this is a light theme version for mobile that will overwrite the mobile page and responsive version if enabled.
So when you have a mobile page/template this will be used instead of a responsive version, but if you also have the mobile theme enabled, this one will override both of them.
How to combine them? Yes, this can be possible, for example the mobile page/template will apply only on that page or cloud template that is assigned. But what to do if you want to use a mobile theme plugin too? If you use mobile theme, in Gutenberg editor it is an option to disable the mobile theme in current post/page, if you use the option, then it will be use the mobile page/template (if is assigned) or the responsive version.
So in your case you can disable the mobile theme on the homepage -> https://i.imgur.com/NX57q4t.png or if you do not want it at all, disable the plugin or use it only for amp -> https://i.imgur.com/Grlz5Ee.png.
Here is also a video that explains all those -> https://www.youtube.com/watch?v=SpGkOnJeNZY
Hope this will help you!
Thank you!

I just checked this situation and it looks that there is apply an inline css that is overwriting the one from the theme https://i.imgur.com/TiswGNP.jpg this can be from a plugin, please make a test using only tagDiv plugins and let me know if this problem is persisting.
Thank you!

Hi,
If you want to add that element in post loop element, then you need to do it in them files, those files are on this path wp-content/plugins/td-cloud-library/shortcodes/common/tdb_loop.php and tdb_loop_2.php I think that you need to add the code in this zone -> https://i.imgur.com/bKSCyZA.png in $buffy.
I hope this will help you!

That is because we always try to help, now indeed sometimes there are some problems that we can not solved, sometimes those are from our theme sometimes not, but we always try our best to find a solution.
Thank you for your un

Hi bilecikdostlari, we are trying to help, but we need first to know what problems you have, please understand, that only saying that you have a problem is not enough, you need to describe the problem with details and to provide some screenshots.
Thank you for your understanding!

Hi,
I see that now the logo is display -> https://i.imgur.com/ESuJJ9W.png
If there are still some problems, or I miss something, please let me know.
Thank you!

Hi ghoangit, I think that you want to remove the padding from mobile version, if is so and you are using the responsive version, select the column and in css tab add margin left and right “-20” after that for width add calc(100% + 40px) and this will look like this -> https://i.imgur.com/O0w1QpF.png
I hope this will help you!

Hi Kaino,
I think that you set some specific width or margins on “ARTICLE META INFO” please check those fields https://i.imgur.com/6W0ELze.png also if you add a new flex block 1 this should look correctly.
Thank you!

Hi,
I. Indeed on desktop the best place is in sidebar, but for mobile version most of the time this is set at the bottom of article.
II. For the moment tagDiv Newsletter is the only one that our theme has, we hope to add more in the coming updates.
III. Yes, using a popup subscriber form is an idea, and normally, those should be optimized to not affect your SEO, but this depends on plugin that it is used.
Thank you!

Hi Renu Bakshi,
If you want to use AMP you can do it with our theme, with mobile theme plugin, using one of those options https://i.imgur.com/GySyD9Z.png or without the mobile theme plugin -> https://i.imgur.com/IgvN84t.png
Thank you!

Hi,
A part from the api request are for socials, like YouTube data that can be use for social counter, or for playlist, the rest of them are from blocks (when you use feature videos for YouTube), modules and header.
Normally, the access for them is Forbidden only if there is something modSecurity, Wordface, firewall .. that is blocking the requests.
Thank you!

Hi,
Here is an IP 95.76.171.141 you need to specific in mail that it is for Alex or Calin.
If I understand correctly, you are using a mobile page template and this is changes from time to time? Is this problem only for unlogged users or for all users?
Thank you!

Hi,
Our theme do not have special elements for adding images in posts, this can be done using the editor from WordPress. I made a few tests and I found out that using the classic element is more easier to achieve what you need, here is a short video about how you can achieve it: http://www.filedropper.com/a34b29e5-a776-469f-9dd0-c799c09a7264
I hope this will help you!

Hi batuhanonair,
Please make a test and use only tagDiv plugin to see if the mobile menu is working. If there is still a problem and this is not working only with theme plugins (you have checked the plugin conflict), please provide a link to your website to can inspect the problem.
Thank you!

Hi,
If you sent us an email, let’s please continue there with this situation.
Also I will reply only in this topic (the rest of theme are about the same problem).
Thank you!