Hi kevinsikora, if you make the correct changes in theme files, then yes, you can display the custom fields, but the problem is that those flex elements will not work in a child theme. The code for those blocks are on this path wp-content/plugins/td-composer/legacy/Newspaper/includes/shortcodes/ and the changes should be set in this zone -> https://i.imgur.com/W7wxsAQ.png -> https://i.imgur.com/3qrFGk7.png
I hope this will help you!

Hi globalsouthvoice,
The COVID-19 data information can be edited using tagDiv Composer edit the homepage click on the element and and check the settings from sidebar -> https://i.imgur.com/wOoirpx.jpg -> https://i.imgur.com/q7J1ogY.jpg
I hope this will help you!

Hi bilecikdostlari, we have two live demos that are Default, one is the old standard Default (the one you use) and the new one with better results is Default Pro .
Now from our teste the PRO versions have better results, this is loading only necessary elements, since the default one is loading all resources.
Thank you!

Hi bilecikdostlari,
Please provide a link to a post where I can find this problem, in this way I will be able to inspect it the situation and provide a proper answer that will help to fix the problem.
Thank you for your understanding!

Hi Bilecikfriends, we are sorry for the inconveniences, but please notice that we try to help all our customers, also we do not make difference between the customers that no longer have support and we try to help them to, even if this is contradictory with the support rules.
Also any tie when you have a problem, please provide as many details and screenshots you can, that we can understand the problem you are facing, this will reduce the time to solved the problem.
Now about this submenu, the mega menu is not displaying correctly, this it how it should look like -> https://i.imgur.com/fawv6jH.png not like this -> https://i.imgur.com/huLxLLd.png please do not set sub-menu under a mega menu -> https://i.imgur.com/DYtV7Fa.png -> https://i.imgur.com/yR1huKj.png, this will make it to look like thishttps://i.imgur.com/iFQ9SRk.png
Also for the problem with the logo from footer that do not have height and width, what you can do is to use a page as a footer or use a footer cloud templates, those can use the logo element and this have the option to set the height and width on logo image.
The avoid major layout shift is not affecting your website https://i.imgur.com/C0pKggD.png the CLS for that elements is 0.
Thank you for your understanding!

Hi Hardeep, so this problem is happening only using theme plugins?
Also sometimes this kind of problem can be from some shot configurations, too, for example if you use object cache, modSecurity …
Also if the problem persist, we’ll like to investigate it, for this please make a full backup, and contact us at contact@tagdiv.com, include wp-admin and cPaenl access, also add the link of this topic in mail to can identify you.
Thank you!

Hi periodical.apartments, yes, you can enable back the plugins, that was only for test purpose, sometimes there are some plugins that are not compatible with our tool.
We’ll like to make some investigations to see what can be the problem for you when you try to remove the unused css, for this please contact us at contact@tagdiv.com provide wp-admin and cPanel, also make a full backup for your website and and include the link of this topic to can identify you.
Thank you!

Hi rbunce1,
“I’m being told by my tech guy that the content from version 9 isn’t compatible with the new version and I’d have to rebuild the site, is this correct?”
This is not correctly, you can update the theme from Newspaper v9 to v11 without needed to rebuild the website, all you need to do is to make sure that you update the theme correctly and all theme plugins are installed and activate, since you had Newspaper v9.7.1 you must install in Newspaper v11 the tagDiv Standard pack, tagDiv Composer and tagDiv Cloud Library and if you use newsletter or social counter, then you nee to install those plugins too. After that the website should be the same like was in Newspaper v9.7.1.
Also the error that you attached is not about our theme or theme plugins, as I saw is related to migration that is coming from other plugins then ours.
Also for images you need to check to see if the images path was changed or not, if those are still in media library or not.
Thank you for your understanding!

Hi,
I just checked a few post that have comments and those are display correctly in any place https://i.imgur.com/JN7R6DB.jpg -> https://i.imgur.com/hYeIfxe.png
Thank you!

Hi,
I think that you are referring to the “Special Filters” -> https://i.imgur.com/MEao7eP.png those filters need to be use in specify places, for example the “Category – Current category” can be use only on cloud templates, the “Single -….” only on single post template from cloud and the “Author – Current author” can be used only on author cloud templates. That it is way was not apply for you, because you tried to use a filter from a cloud template in a single post templates from cloud.
Thank you!

Hi,
I think that you are referring to blocks and flex blocks, because the grids doesn’t have excerpt option, only title length.
Now on flex blocks it should display the first x words/letters from the post content if you do not have set a text in excerpt zone (when you set a text in excerpt box this is consider that need to be all display and the excerpt is no longer apply).
Thank you!

Hi,
Unfortunately, there is no option to do that, sorry!
The only way you can achieve is to use a custom css, something like this -> https://i.imgur.com/KVD1xQ1.png
body .td-editor-date .td-author-date .td-post-author-name {
display: block;
}
What you can do is to set on blocks you want to apply the code an extra class and replace the “body” from code with that extra class, then the code will apply only on the blocks that have the class set by you.
The code need to be set in theme panel, custom code> custom css.
I hope this will help you!

Hi,
We just tested some more css codes and this one will work better for sticky menu
.td-boxed-layout .td-header-desktop-sticky-wrap {
width: calc(100% - 40px * 2) !important;
}
-> https://i.imgur.com/SCzg5IC.jpg
Also I announce our designers to fix this problem on live websites.
Thank you!

Hi maaikewind,
I do not understand, do you have some problem to implement the Newsletter layout in some cloud templates ? Please provide some more details and some screenshots if is possible.
Also using the video provide by Anamaria you can achieve that layout in a few minutes.
Let us know where is the problem.
Thank you!

Hi kgleesonudhr, if is the same website, then you can use it without problems on main, subdomain for test, also you can migrate it without problems.
Only if you have different website with different content, then you’ll need a new license, because, is allow a license key per only one live website:
-> https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/
-> https://i.imgur.com/OJlUfqC.png
I hope this will help you better!
Have a nice day!

Hi tomakisz, I think that you are referring how to set the row column in 2 or 3, open the page in tagdiv Composer add the row and select it, then choose the layout https://i.imgur.com/zywfetJ.png
I hope this is what you need!

Hi Tonyruik,
This situation can be from the theme version that you are using, I see that you have now Newspaper v10.3.7, This is an old theme version that is not full compatible with WordPress v5.7.2 that you are using right now. What I can suggest is to make a full backup for your website and database and update the theme to the last version, Newspaper v11. You can use the manual or automatic update (if you are using widgets, it is better to use the manual theme update). After that please make sure that all theme plugin that you are using right now are enable.
On this link https://themeforest.net/item/newspaper/5489609 down in page you can see the chnagelog of the theme.
This should help you to have better results!
Let me know the results!
Thank you!

Hi mycdnprince, Newsmag do not have an option to set the logo size, this can be choose from media when you upload the logo -> https://i.imgur.com/oCHmNsS.jpg also if you want that the logo to have the size that you choose from media you need to set a header style for full logo, then you need to choose one of those -> https://i.imgur.com/mLXhRR0.png
I hope this is what you need!
Let me know the results!

I’m glad that you manage the situation.
If you have other questions, please let us know!
Have a nice day!

Hi zaxstar and vegasrenie2, I’m sorry for the problems you are facing, this is not our goal to upset and angry our customers, all we want is to improve our product and grow our community with happy customers.
Those are some isolate cases and since we can not recreate the problem on our installs we need to investigate those situations on some website that have the problem. So, if you want to help us to find the problem you are facing, please contact us at contact@tagdiv.com and provide wp-admin and cPanel access, or if you have the possibility to make a subdomain or staging where to set the website, then will be better.
If it were a general problem, all our customers should have this problem, not just a few, therefore, there must be something which launches this problem, it can be from some extra plugins, from child theme if it is use with some custom code, it can also be from some specific settings from hosts.
Thank you for your understanding!

Hi,
There seems to be a situation, as I see in your screenshots is like the filter for 7 days is not apply, normal if you have enable the option in theme panel -> https://i.imgur.com/TXRaB5R.png and there is no offset set https://i.imgur.com/lWbdHa2.jpg then it should display the post with most view from the last 7 days.
Also you can make a test using only theme plugins.
If the problem persist, please make a full backup and contact us at contact@tagdiv.com provide wp-admin and cPanel and we’ll the problem.
Thank you!

Hi,
Usually, this is happen when there are added new futures (new implementations), in those cases can appear problems for compatibility between the theme and untested plugins.
Thank you for your understanding!

Hi enginzey, the problem is that if you have one of the latest WordPress versions, then will be a lot of elements that will not work.
Also in some situations after theme or plugins updates you can have some new conflicts, for example some users reported a few years ago this problem and was related to jetpack plugin https://wordpress.org/support/topic/the-editor-has-encountered-an-unexpected-error-attempt-recovery-copy-post-text/ what you can do is to make a test using only the theme plugins and see if the problem persist.
Also update the theme is a solution, but I suggest to update the theme on staging or subdomain also after the theme is updated (as Vlad said, use the FTP/cPanel method), please make sure that you activate tagDiv Composer and tagDiv Standard Pack.
Thank you!

Hi,
I’m glad that you mange the above situations.
The product category should be display in this dropdown https://i.imgur.com/OZ3jqsA.png and if you want to set more categories on that block, use the “multiple product categories filter” set in it the products categories that you see in dropdown list, those need to separate by “,” -> https://i.imgur.com/Jvkvzgq.png -> https://i.imgur.com/pAjjxLD.png
Thank you!

Hi,
I hope you can find out what the problem is, to can use your custom page template.
If you have other questions related to our theme, let us know!
Have a nice day!