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Calin
tagDiv Staff

Hi,
Please make sure that you do not have any conflict plugins, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, please provide me a link where I can check this situation.
Thank you!

Calin
tagDiv Staff

Hi,
Please make sure that you do not have any conflict plugins, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!

Calin
tagDiv Staff

Hi,
Please make sure that mbstring -> https://i.imgur.com/FlKWoNs.png -> https://forum.tagdiv.com/requirements-for-newspaper/ is enable and also you have the google fonts enable in theme panel -> https://i.imgur.com/uE4dtWg.png, in this way the Cyrillic Letters should display.
Also the header that you use it can be edited using tagDiv Composer like this -> https://i.imgur.com/DtPM0XK.png -> https://i.imgur.com/ilSet03.png -> https://i.imgur.com/AZ6UulU.jpg
Let me know the results!
Thank you!

Calin
tagDiv Staff

I’m glad that I was able to help you!
Have a nice week!

Calin
tagDiv Staff

Hi Gamervines, you just need to hover the demo that you want to install and this option will be display -> https://i.imgur.com/IBAyKLM.jpg -> https://i.imgur.com/iHtVKNn.png -> https://forum.tagdiv.com/installing-demos/
Hope this will help you!

Calin
tagDiv Staff

Hi smile099,
Now that we started to do this with custom css, we’ll need to do it until the end. Please try this code ->
.single blockquote p{
font-size: 24px;
line-height: 40px;
font-weight: normal;
}

Adjust it after your needs!
Hope this will help you!

Calin
tagDiv Staff

Hi ermannaro, please let me know the email address or the name of email and I will search for it and reply there for this problem.
Thank you for your understanding!

Calin
tagDiv Staff

Hi perrottaluiz, please notice, that in the way that you update the plugins and WordPress you need to update the theme too. Now you are using an old theme version -> https://i.imgur.com/ScGWB5V.png with the latest WordPress version (5.5.3). Our theme has a compatibility with WP 5.5.3 only from Newspaper v10.3.6.1 -> https://i.imgur.com/Q60Nu0D.png -> https://themeforest.net/item/newspaper/5489609 if you want to keep that theme version, you need to downgrade the WordPress under v5.5 or you can make a full backup and update the theme -> https://tagdiv.com/update-newspaper-theme/
Thank you for your understanding!

Calin
tagDiv Staff

Hi,
Yes, by default WordPress and the themes create/edit the .htaccess from home directory -> https://i.imgur.com/j0NKrCW.png -> https://wordpress.org/support/article/htaccess/there is non option or settings that we can made to prevent the file to be configurated, also there are many plugins that edit this file and update it.
If you want you can check some articles that maybe it can help you to stop WP from changing the .htaccess file
Stop WordPress from Changing .htaccess -> https://perishablepress.com/stop-wordpress-changing-htaccess/
Stop WordPress from modifying .htaccess -> https://perishablepress.com/stop-wordpress-htaccess/
Thank you!

Calin
tagDiv Staff

Hi RAJDEEP DAS, it’s not so hard to use a child theme, just make sue that you use the one that is coming with the theme version that you have right now, also using our guide from here you should be able to set the basic files -> https://forum.tagdiv.com/the-child-theme-support-tutorial/ fi you want more help, let me know what you want to achieve and I will try to help you!
Thank you!

Calin
tagDiv Staff

Hi dsimms, if you have last theme version (4.9.5) and WordPress (5.5.3) and you tested only with theme plugins and the problem persists, please make a full backup and send us and email to see what can be the problem, this is the only way that we can inspect the problem and help.
Thank you for your understanding!

Calin
tagDiv Staff

Hi parcferme,
Indeed there is a problem with the last woocommerce update -> https://github.com/woocommerce/woocommerce/issues/28255 all themes are facing the same problem with the last update. As a temporary solution, please go to the WooCommerce plugin page (https://wordpress.org/plugins/woocommerce/advanced/), scroll down to the ADVANCED OPTIONS section and download the version 4.6.2. from the dropdown menu – https://i.imgur.com/PVrn6RZ.png. Install this version on your website. Using the 4.6.2 version, your website will work smoothly and you give us time to provide a permanent solution.
Also the Live CSS can be blocked by some untested plugins that you may use, I recommend to set the css in theme panel> custom code> custom css. -> https://i.imgur.com/8UaqTMf.png
Thank you for your understanding!

Calin
tagDiv Staff

Hi Valerio, from what I can see the warning is in WordPress files “/home/customer/www/universita.it/public_html/wp-includes/class-wp-hook.php” also we do not tested the wpcf7_recaptcha_onload_script code, therefore we do not know how this is working and hos should be implemented with our theme, therefore we ca not say if is working or not with our theme.
If you can provide some more details about this code and how this was implemented in the theme, I can try to help you, I’m not sure if I can help, but I will try!
Thank you for your understating!

Calin
tagDiv Staff

Hi aspirin29,
Please make sure that you set both files for post style 7 in child theme -> https://i.imgur.com/SJjf4qk.png in this way it should work.
Let me know the results!

Calin
tagDiv Staff

Hi,
Unfortunately, for the moment, there are no plans to add the cloud library to Newsmag theme, at list for the coming few updates, sorry.
Thank you for our understanding!

Calin
tagDiv Staff

Hi,
Unfortunately, for the moment the twitter and Instagram from social counter are no longer working, sorry! the api request is not longer allow to get the number of followers. Our developers try to find another way to get those numbers.
Thank you for your understating and sorry for the inconvenience!

Calin
tagDiv Staff

Hi,
Please try not to reply multiple times in the topic if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest.
1. You are using a pro demo, therefore you can edit the homepage with tagdiv Composer -> https://i.imgur.com/40pCmhz.jpg select the header row and in css tab you can replace the background image -> https://i.imgur.com/g6yTqkA.png -> https://i.imgur.com/hy5MNrj.jpg
2. Just click on those social Icons and you can set the link to theme from here -> https://i.imgur.com/RKW1JIi.png then in style tab you can use the layout -> https://i.imgur.com/xZquX5P.png
3. I f you want to keep the desktop version you can use the responsive version -> https://i.imgur.com/mGxDFZN.png if you want to have a different content, then you can create a mobile page using our guide from here -> https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ also we have a plugin that is making the mobile version simple but faster -> https://forum.tagdiv.com/the-mobile-theme/ (if you have this plugin enable will overwrite the other tow options for mobile).
Thank you!

Calin
tagDiv Staff
Calin
tagDiv Staff

Hi matteoglobe, if I’m right the problem is that now you need to use an YouTube api key, that can not be set in the theme version that you are using.
What I suggest is to make a staging or sub-domain and update the theme to last version, make some testes and only after that update the live website, but not before to make a full backup.
-> https://tagdiv.com/update-newspaper-theme/
Hope this will help you!

Calin
tagDiv Staff

Hi,
You can achieve it only if you set a page menu with a content as in your example, for this you need to make a new page, open it in tagDiv Composer, select the row and set it in 4 -> https://i.imgur.com/k30sjZB.png then in each column you can set the links that you need, you can use the list menu element from tagDiv Composer -> https://i.imgur.com/JV93mMN.png -> https://i.imgur.com/vtU3daX.png then if you want you can set a background color to this row -> https://i.imgur.com/mBiC2U8.png then save the page and set it in on of your menus (menu page) -> https://i.imgur.com/o6Tg8Vw.png then the results will be -> https://i.imgur.com/CMSGqW0.png
Hope this will help you!
Let me know the results!
Thank you!

Calin
tagDiv Staff

Hi,

Unfortunately for the moment the Popular 7 days will work only if you have the Standard pack activate, also the SHOW POST VIEWS need to be enable -> https://i.imgur.com/WFHA4Io.png and https://i.imgur.com/3Xln9XR.png without standard pack this option will not work, sorry!

Thank you for your understanding!

Calin
tagDiv Staff

Hi,
If you want to set that code in posts content the only thing that I can recommend is to set it with tagDiv Composer in single post template and use the same post template for all posts https://i.imgur.com/vznGEvd.png -> https://i.imgur.com/2FWqkDJ.jpg
Hope this will help you!
Thank you!

Calin
tagDiv Staff

Hi,
If I understand correctly you want to replace the current menu with yours, because you are using a pro demo (are made with cloud templates), the settings from backend will not apply, pro demos can be full edited using tagDiv Composer, those are the steps that you need to do: edit the homepage with tagDiv Composer -> https://i.imgur.com/FonbdGP.png click on menu and change it from here -> https://i.imgur.com/cXYlZ7l.jpg
Hope this will help you!
Thank you!

Calin
tagDiv Staff

Hi,
Please try the follow steps, go in newspaper> system status and reset the key, make sure that you use a valid key, then in System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.
Let me know the results!
Thank you!

Calin
tagDiv Staff

Hi inqusitive-stha,
Please the the mobile theme plugin with amp and use this option -> https://i.imgur.com/XcJxsYI.png then should be no errors -> https://i.imgur.com/ceFAAp2.png -> https://i.imgur.com/qa175YT.png
Let me know the results!

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