Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If there is still a problem, make a full backup to your website and database and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel and credentials. We will take a look to this problem and we’ll try to fix it. Include a link to this topic in the email.

Let me know the results!
Thank you!

Hi,

You nee to use the stretch row and content -> https://i.imgur.com/zfUuk1I.png this should stretch the row and content correctly -> https://i.imgur.com/vgJkRcM.png
If there is still a problem, let me know the adjusts you’ve made, provide some screenshots.

Thank you!

Hi,

Is look that now the ads start to appear -> https://i.imgur.com/pwdK9X3.png -> https://i.imgur.com/5wYBePb.png maybe is all about the cache, until this is clear.

Thank you!

Hi snovosel, we are sorry for the problems you face using our theme, usually most of these kind of problems are made by untested plugins that you are using along with our theme. We suggest to try this only with theme plugins (tagDiv plugins) and see if the problem persists.

Also please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel and credentials. We will take a look to this problem and we’ll try to fix it. Include a link to this topic in the email.

Let me know the results!
Thank you!

Hi,

Yes, I add it on our list for suggestions.

Have a nice day!

Hi,

I’m glad that you could achieve the code to different ads per device!

Have a nice day!

Hi Gmcarlson,

You can add and remove the margins using tagDiv Composer also using this bulder you can add the button too. The thing is that in this header https://cloud.tagdiv.com/header-template-25/?edit_url=null the header is set as overlay over an image -> https://i.imgur.com/VxHJ1iC.png -> https://i.imgur.com/clKDemY.png
If this is not quite what you mean, pleas provide some more details and some screenshots.

Thank you!

Hi,

So the settings that you made were to not use a cloud template (setting made in theme panel) and you inherit in Website Manager for the selected page/template the option from theme panel. In this you you can use a standard footer template or a footer page -> https://i.imgur.com/0mstlH1.png

Thank you!

Hi,

This can be a plugin conflict, please check it only with theme plugins.
This is quite strange, can you provide me a link where I can check this problem? in this way I will be able to provide a better answer.

Thank you!

Hi ludyma,

Unfortunately I can not check the pdf that you provide, therefore I can not say for sure if you can achieve or not with our theme the website you need.

Thank you for your understanding!

Hi,

Unfortunately there is no option in our theme to do this, I think that the only way to add two two rows (side by side) can be done only with custom work.
As a suggestion I think that you can use some html tags to display on mobile theme/amp two banners side by side -> https://i.imgur.com/fO1rKQu.png -> https://i.imgur.com/v4UCI5W.png you can get the code from here -> https://pastebin.com/9MTjSC70

Thank you!

Hi chicky365,

Our theme has more functions.php file please make sue that you set the code in these files:
-> wp-content/plugins/td-standard-pack/Newspaper/functions.php
-> wp-content/plugins/td-composer/legacy/Newspaper/functions.php

Also you can set this file in a child theme -> https://forum.tagdiv.com/the-child-theme-support-tutorial/

Hope this will help you!
Thank you!

Hi,

For Theme activation please check our guide from here -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
You can manually activate the Newspaper theme from here: https://www.screencast.com/t/EL4k48Lq

If this is still not working go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel and the licence. We will take a look to the problem and we’ll fix it. Include a link to this topic in the email.

Let me know the results!
Thank you!

Hi,

Indeed the error seems to be about the comments.
I’m glad that you manage the situation.
If there is still a problem, let us know and we’ll try to help you!

Thank you!

Hi ton1985a,

If the settings are set on default in tagDiv Composer and theme panel too, then should be the same, but just to make sure set a fix Line Height and check the results.
If there is still a problem, please provide some more details, screenshots and a link where I can inspect the problem.

Thank you!

Hi,

This is because you do not finish the theme update -> https://i.imgur.com/7es6w9J.png after you update the theme, you need to update the theme plugins too and make sure that these are enable -> https://tagdiv.com/update-newspaper-theme/ -> https://i.imgur.com/YDPVlv6.png
Make sure that tagDiv Composer and tagDiv Cloud Library are enable.

Let me know the results!

Hi,

Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.

Let me know the results!
Thank you!

Hi thapaprince232,

I just share two articles on WhatsApp using the share buttons from article and the featured image is display, but you need to way 2-3 second until all the resource are load -> https://i.imgur.com/UCoV9IK.png -> https://i.imgur.com/Ekse8ua.png

Thank you!

Hi,

Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.

Let me know the results!
Thank you!

Hi,

If you are using cloud template or pro demos (these are made only with cloud templates), these can be edited only with tagDiv Composer, the settings from theme panel will not affect theme.
https://i.imgur.com/8ojZ6ky.jpg -> https://i.imgur.com/ygtOSDE.jpg -> https://i.imgur.com/Ll7FbE6.jpg use the right click to remove the elements -> https://i.imgur.com/kHSinov.png

Thank you!

Hi aveenash,

Unfortunately I can not see the image that you provide, also the links are not working for me.
Also please provide some more details and some working screenshots about this problem, also the way you implement the external links and how you try to remove them.

Thank you for your understanding!

Hi,

Please try with a different browser like Chrome or Firefox, for me on chrome is working -> https://i.imgur.com/u4qLIhz.png
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi marcelo.berwanger,

This is a strange behavior, for me is seems to work normal without problems.
If you want, we can take a look, maybe there is something that we can do, but for this you need to make a full backup to your website and database and send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

You are probably uploading the whole theme package. You have to upload only the theme zip file, not the whole package which contains other items
– https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error

Let me know the results!
Thank you!

Hi,

Unfortunately I do not quite understand the problem, please provide some more details, some screenshots and a link where I can inspect the problem. In this way I will be able to provide an working answer.

Thank you for your understanding!