Hi,

I just insect your website with my mobile and this is working now -> https://i.imgur.com/ApGJbVm.png -> https://i.imgur.com/ZPE4oRm.png
If there is still a problem, let me know!

Have a nice day!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel and credentials. We will take a look to this problem and we’ll try to fix it. Include a link to this topic in the email.

Let me know the results!
Thank you!

Hi,

Yes, that is available only if you are using the responsive version. If you are using the mobile theme you can use the settings from theme panel > mobile theme -> https://i.imgur.com/vUCcXQk.png

Thank you!

Hi loano1,

I think that there is something with the menus that you have set -> https://i.imgur.com/N6EWKPY.png and the one from the second column is cover the search logo -> https://i.imgur.com/mk08vyw.png you need to edit the menu with tagDiv Composer and to set it in that way that all elements to be side bay side and not cover by others items.

Hope this will help you!

Hi,

Usually most of these kind of problems are from untested plugins, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

I’m glad that you manage to achieve what you need -> https://i.imgur.com/AxFE4t7.png
If you have other questions, let us know!

Have a nice day!

Hi,

Most of these kind of problems are made by untested plugin, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

It looks like instagram retired a legacy API permission on June 29. Here’s their post: -> https://www.instagram.com/developer/
The changes for Instagram ware made, now we need some approbations from Instagram to implement the api key.
As soon as Instagram approves that we can use their api to receive Instagram feeds, we will make a theme update.

Thank you for your understanding!

Hi,

I’m glad that you manage the situation!
The posts from forum can be edited only for a short time, after that only the admin can delete or edit them.
If you have other questions related to our theme, let us know!

Have a nice day!

Hi,

The featured image that need to be display when you share a post on Facebook, then you can use our guide from here -> https://forum.tagdiv.com/facebook-share/ use yoast seo (in this guide you will know how to display the og image using yoast plugin).

Thank you!

Hi,

In tagDiv Standard Pack are set the old/standard ( https://i.imgur.com/t9LwDvf.png -> https://i.imgur.com/e2LgQxA.png -> https://i.imgur.com/2SWOvLL.png -> https://i.imgur.com/9eYYOan.png ) theme templates that can not be edited using tagDiv Composer. Now our team update the theme to cloud templates in this way you can edit the entire website with tagDiv Composer.

Thank you!

Hi,

In order to remove that shadow, you need to edit the header with tagDiv Composer click on the mobile view port and on row from header -> https://i.imgur.com/8YjXOuG.png after that click on mobile menu -> https://i.imgur.com/0Vvb9Zb.png and set the shadow on 0 -> https://i.imgur.com/Rlf3XH2.png

Hope this will help you!
Thank you!

Hi,

For this you can use our guide from here -> https://forum.tagdiv.com/facebook-share/ using Yoast SEO, you can set the twitter card -> https://i.imgur.com/lnebPsv.png

Hope this will help you!
Thank you!

Hi,

The featured image that need to be display when you share a post on Facebook (this option should make the settings for whatsapp too), then you can use our guide from here -> https://forum.tagdiv.com/facebook-share/ use yoast seo (in this guide you will know how to display the og image using yoast plugin).

Also I see that if you are using the share button the post is look normal -> https://i.imgur.com/dRISmh5.png also if you copy and past the link is look normal -> https://i.imgur.com/qVCzEWW.png

Thank you!

Hi,

Thank you for your kind words!

1. The theme activation will be available after you install the theme and theme plugins -> https://i.imgur.com/8Du20rL.png

2. For this problem, please make sure that you are using the last version of WordPress (v5.4.2) and you set the them requirement as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/

Let me know the results!
Thank you!

Hi,

If you want to change the background image from mobile menu or search , you can do it from theme panel> background -> https://i.imgur.com/a5UgjpK.png also the colors can be change from theme panel> theme colors > mobile menu -> https://i.imgur.com/p6H7Dz0.png
If you are using the mobile theme plugin, you need to change it from > theme panel> mobile theme > https://i.imgur.com/H2lwlCw.png

Hope this will help you!
Thank you!

Hi,

In order to can set the sidebar with tagDiv Composer, the page must be build with tagDiv Composer, therefore the page content need to be set with tagDiv Composer in a row -> https://i.imgur.com/CkeZwOw.png and set a column text or text with title element where to set the page content -> https://i.imgur.com/8Yy6E3L.png and set in sidebar the widget sidebar.

Thank you!

Hi,

I already answer -> https://i.imgur.com/KaFLw45.png but I will try to do it better.
This is because you are using the mobile theme plugin, you’ll gain a better speed then responsive version of theme, but in order to achieve that speed you’ll need to create a new content for pages because in the most of cases those were made with builders or shortcodes ( tagDiv Composer, WPBakery ) and you need to use only the mobile editor ( you need to set the content for pages in mobile editor and this content will be display on mobile theme, also the mobile theme will not display any sidebar)
-> https://i.imgur.com/9d0UWLT.png
Unfortunately if you are using same plugin for shortcodes, this will not work on mobile theme, it will be interpreted as a html text, this will work only on responsive version. Also because amp plugin is use with mobile theme plugin the shortcode will not work on amp too, only if you do not use the mobile theme for amp.

Also you can show the responsive version on mobile theme (to get the same layout as on desktop on mobile) -> https://i.imgur.com/m0bVB5T.png you can check more details about mobile theme in our documentation -> https://forum.tagdiv.com/the-mobile-theme/ or if you want to have the responsive version only, you can use the amp option from mobile theme -> https://i.imgur.com/oofST3D.png (to use the mobile theme template on amp) or you can disable the plugin.

Thank you!

Hi,

Thank you for your kind words!
Usually the link for multi language can be set/edited on the plugin that you are using for multi language.
Yes, all the titles has assigned and H tag, on pages for some elements you can use tagDiv Composer to change the H tags -> https://i.imgur.com/wT5jMzy.jpg if you want to remove the H tags, then you can don it only from theme files, but these changes will be lost when you’ll make a theme update.
The colors can be change from theme panel and with tagDiv Composer -> https://i.imgur.com/2FHeXfU.png -> https://i.imgur.com/Fa6E0DZ.png -> https://forum.tagdiv.com/flex-block-settings-guide/

Thank you!

Hi,

If you are using the mobile theme plugin and you want to have for homepage the same layout, then you can use the option that is set in Gutenberg editor for responsive version -> https://i.imgur.com/2zEUVSR.png -> https://forum.tagdiv.com/the-mobile-theme/

Thank you!

Hi,

So if I understand correctly you want to display the date with time, for this you can use this steps: -> https://wordpress.org/support/article/formatting-date-and-time/ the settings for date need to be set in -> https://i.imgur.com/rjY6WB0.png -> https://i.imgur.com/wKwDSVN.png -> https://i.imgur.com/kGpyy2C.png -> https://i.imgur.com/NY9swxL.png

Thank you!

Hi yudi budiman,

If you are referring to auto Scrolling from homepage, then you can set it on pro demos using tagDiv Composer on posts loop -> https://i.imgur.com/LvY710o.png

If you are referring to infinite loading, you’ll need to edit the single post template with tagDiv Composer and disable the infinite loading.
-> https://tagdiv.com/infinite-loading-for-single-posts/ from post -> https://i.imgur.com/yIf6fA3.jpg -> https://i.imgur.com/KeclHLS.jpg -> https://i.imgur.com/4jHIHFY.png

Thank you!

Hi worldinsport,

If your users do not have admin or editor role, then will not have access to the settings from theme panel only for these from inside the article that they made.

Thank you!

Hi,

We got your email and we’ll check the problem and try to fix it as soon as possible.

Thank you!

Hi,

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please do not use WPBakery with tagDiv Cloud Library, this will not work correctly. Please deactivate WPBakery and import some demos from tagDiv cloud Library -> https://tagdiv.com/what-is-the-cloud-library/ or install a pro demo.
If there is still a problem, please provide me a link where I can inspect it.

Let me know the results!