Hi,

If I’m right you’ll need to make a copy to actual htaccess and replace the code, or you can set it directly after the WordPress code from htaccess -> https://i.imgur.com/TJran8h.png

Thank you!

Hi,

Most probably that is because you are using mobile theme plugin, using this plugin, you’ll gain a better speed then responsive version of theme, but in order to achieve that speed you’ll need to create a new content for pages because in the most of cases those were made with builders ( tagDiv Composer, WPBakery ) and you need to use only the mobile editor ( you need to set the content for pages in mobile editor and this content will be display on mobile theme)
-> https://i.imgur.com/9d0UWLT.png

Also you can show the responsive version on mobile theme -> https://i.imgur.com/m0bVB5T.png you can check more details about mobile theme in our documentation -> https://forum.tagdiv.com/the-mobile-theme/ or if you want to have the responsive version only, you can use the amp option from mobile theme -> https://i.imgur.com/oofST3D.png (to use the mobile theme template on amp) or you can disable the plugin.

Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If there are still some problem, please provide some more details and a link where I can check this problem.

Let me know the results!
Thank you!

Hi,

If you want to use auto ads for amp, this code need to be set in mobile theme in amp ads -> http://prntscr.com/pt3bmw
Only one code is need to be set in theme panel, the other one is a standard code and is already add in our theme -> http://prntscr.com/pkwtzh also the code need to be set only in AMP ads -> http://prntscr.com/pkwum2

Have a nice weekend!

Hi,

That effect is set by using a class in the theme body -> https://i.imgur.com/eX5F0uI.png
If you do not like that color, you can remove the extra class from flex blocks -> https://i.imgur.com/gfsHWKP.jpg or the class from theme panel -> https://i.imgur.com/Umuw7q0.png after that set your own color effect on flex blocks -> https://i.imgur.com/isPN1A6.png you can check more in our article from here -> https://tagdiv.com/blending-modes-newspaper-theme/

Also if you want you can use a custom css for all flex blocks that have the .td-background-blend class and change it like this -> https://i.imgur.com/iKRNU56.jpg
.td-fashion-pro .td-background-blend .td_module_wrap:hover .entry-thumb {
background-color: #d11a1a6b;
}

The color need to be transparent/opacity -> https://i.imgur.com/R4WsokU.png
The code need to be set in theme panel> custom code > custom css.

Hope this will help you!
Have a nice weekend!

Hi,

Please understand that our support forum is not instant. We start to answer from oldest to newest topics/emails (also if you replay the topic/email will be move to newest and you’ll late answer).

Thank you for your understanding!
Have a nice weekend!

Hi,

If you want to have the mobile theme enable on homepage, then it should be like this -> https://i.imgur.com/phmFq6l.png

Thank you!

Hi,

Please make sure that theme plugins from newspaper > welcome are install and activate.
This error happens due to a lot of possible reasons. Check the useful guide from here -> https://www.hostinger.com/tutorials/fix-sorry-you-are-not-allowed-to-access-this-page-wordpress#gref
Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
You can manually activate the Newspaper theme from here: https://www.screencast.com/t/EL4k48Lq

If this is still not working go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.

Let me know the results!

Hi,

Please make sure that theme plugins from newspaper > welcome are install and activate.
This error happens due to a lot of possible reasons. Check the useful guide from here -> https://www.hostinger.com/tutorials/fix-sorry-you-are-not-allowed-to-access-this-page-wordpress#gref
Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
You can manually activate the Newspaper theme from here: https://www.screencast.com/t/EL4k48Lq

If this is still not working go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.

Let me know the results!

Hi,

The on image that is set as featured image will be display for all device (the thumbs of theme will be change automatically) also if you do not set an featured image you can use this section from theme panel you have a placeholder image for these posts without one -> https://i.imgur.com/uR2fOqz.png

Thank you!

Hi,

I just checked your website and now the featured image is displaying ->https://i.imgur.com/Qnu3MWY.png
If there is still a problem, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let us know the results!
Have a nice weekend!

Hi Paras,

First please set wp-memory limit as in our guide, you have only 40mb -> https://i.imgur.com/Gfytaa0.png
Also please try only with theme plugin (tagDiv plugin), right now you have over 40 plugins activated that an interfere with our theme.
Also you have 503 errors, please check the following topics from here
-> https://www.lifewire.com/503-service-unavailable-explained-2622940
-> http://www.wpbeginner.com/wp-tutorials/how-to-fix-503-service-unavailable-error-in-wordpress/

Thank you for your understanding!
Have a nice weekend!

Hi yunkyoung,

If you are using mobile theme plugin -> https://forum.tagdiv.com/the-mobile-theme/, you can edit it from here -> https://i.imgur.com/C557Ody.png
IF you are using the responsive version, you can edit it with tagDiv Composer -> https://i.imgur.com/ZkC6DQ3.png

Thank you!

Hi worldinsport,

The infinite scrolling will be apply only on responsive version and desktop, if you are using mobile theme plugin then you’ll use a different layout and there is no option for infinite scrolling in mobile theme, you can check more about mobile theme here -> https://forum.tagdiv.com/the-mobile-theme/

Thank you for your understanding!

Hi, sorry, this is not possible, our theme do not have this option.
Thank you for your understanding!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Let me know the results!
Thank you!

Hi,

We’ll check to see how this is working. I inform our developers about the suggestion you’ve made, they will check and will fix this problem.

Thank you for your understanding!
Have a nice weekend!

Hi,

The flex blocks and posts loop have a special tab in tagDiv Composer “Layout”, the one that you find it, from there you can choose the full size of image -> https://i.imgur.com/bDOY7Hk.png also the image height must be set on 100% like this -> https://i.imgur.com/zmq1MPJ.jpg

Hope this will help you!
Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If there are still some problem, please provide some more details and a link where I can check this problem.

Let me know the results!
Thank you!

Hi,

No, there will be no problems with these values for z-index.
I’m glad that the problem was fixed!

Have a nice weekend!

Hi,

Form your screenshots the problems seems to be from mega menu, did you try only with theme plugins?
A suggestion is to delete all theme plugins and reinstall them from Newspaper > plugins.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

If you choose header style 7, 8 or 10 then you can set the size you want for the logo https://i.imgur.com/7SZvpfc.png -> https://i.imgur.com/qm5LYeR.png -> https://i.imgur.com/BWZ8IkK.jpg also if you are using other header style, please make sure that the logo is set in full size.
Header styles -> https://forum.tagdiv.com/header-styles/
Logo & Favicon in Newspaper Theme -> https://forum.tagdiv.com/logo-favicon/
Also you can use cloud headers from tagDiv Cloud Library, these can be edited using tagDiv Composer and adjust after your needs.
If this is not what you mean, please provide some more details and a link where I can inspect the header image.

Thank you!

Hi wheelsph,

The Video pop-up ad can be set only on posts that has a featured video format -> https://forum.tagdiv.com/featured-image-or-video/ the ads can be added with tagDiv Composer on flex elements from pages -> https://i.imgur.com/sljz6nl.png
Video Features & Settings with Newspaper Theme: Sticky Video and Pop-up Video -> https://tagdiv.com/newspaper-theme-video-popup-sticky-video-features/

Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Let me know the results!
Thank you!

Hi kevinsikora,

When you set the SVG for mobile in tagDiv Composer is displaying correctly, please try like this -> https://i.imgur.com/YaP69GZ.png

Let us know the results!
Have a nice weekend!