Hi,

Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.

Please make sure that the theme is activate -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Also please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

There is no field/place where to set the WhatsApp number, the articles can be share from your mobile devices to the friends from your mobile agenda.

Thank you!

Hi,

If you are referring on this -> https://i.imgur.com/cno0OmV.png unfortunately there is no option to enable or disable it, sorry.

Thank you!

Hi,

So if I understand correctly you want to display the date with time, for this you can use this steps: -> https://wordpress.org/support/article/formatting-date-and-time/ the settings for date need to be set in -> https://i.imgur.com/rjY6WB0.png -> https://i.imgur.com/wKwDSVN.png -> https://i.imgur.com/kGpyy2C.png -> https://i.imgur.com/NY9swxL.png

Thank you!

Hi,

Instagram Widget in Newspaper WordPress Theme -> https://forum.tagdiv.com/instagram-widget/ if there is still a problem after you have set the Instagram account, please let us know!

Thank you!

Hi,

Instagram Widget in Newspaper WordPress Theme -> https://forum.tagdiv.com/instagram-widget/ if there is still a problem after you have set the Instagram account, please provide some more details and some screenshots.

Thank you!

Hi,

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem you can try other method for theme update -> https://tagdiv.com/update-newspaper-theme/

Let me know the results!
Thank you!

Hi,

Unfortunately cloud templates are not working with WPBakery, this can be use only for standard templates. Also please note that we do not recommend to use WPBakery with tagDiv Cloud Library, there can be conflicts, please use it only with tagDiv Composer enable.
If there is still a problem, let us know!

Thank you!

Hi,

I’m assuming that this problem appear on posts that have set infinite loading, you’ll need to edit the single post template with tagDiv Composer and disable the infinite loading.
-> https://tagdiv.com/infinite-loading-for-single-posts/ from post -> https://i.imgur.com/yIf6fA3.jpg -> https://i.imgur.com/KeclHLS.jpg -> https://i.imgur.com/4jHIHFY.png

If there is still a problem, please provide a link to your website!

Thank you!

Hi,

What you can do is to make an reset to the mega menu that you have using the right click -> https://i.imgur.com/m2FHl3i.png and check the results, also you first to save the menu as element and only after that rest the style.

If there is still a problem, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

This can be achieve only using responsive version-> https://i.imgur.com/aNqGJAJ.png using mobile theme the only way it will be do do some custom work to display it like this or to set in homepage the image in mobile editor.

Thank you!

Hi,

I think that this is from inside the article not from homepage/block this can be remove using the settings from here -> https://i.imgur.com/8dKrKNi.png

Hope this will help you!
Thank you!

Hi,

You need to know that there are some big difference from Newspaper v8 to Newspaper v10, in last version the theme is has it’s own builder and is using cloud templates, updating a version so old like Newspaper v8 will be need some adjustments for layout to make it to be in the same way as in that version.
Also for last from Newspaper v8 please send us an email at contact@tagdiv.com and we’ll provide there the Newspaper version.

Thank you for your understanding!

Hi,

That is the “Recent Posts” element from widgets. That widgets in gadget demo has an extra class that make it to look like that also the gadget demo has an extra class in -> https://i.imgur.com/AR4IZx5.png these are working only when you have install that version or using custom css.

Thank you for your understanding!

Hi,

This can be because of the mobile theme plugin, it can be fix using this custom css:
div.wpforms-container-full .wpforms-form button[type=submit]{
background-color: #389998;
}
The code need to be set in theme panel> mobile theme> custom code> css.

Hope this will help you!
Thank you!

Hi,
I think that there are some technical problems receiving and send your emails -> https://i.imgur.com/SlmTgFM.png –

Please send again in a new email.
Thank you for your understanding and sorry for the inconvenience!

Hi,

If you want, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Yes, this option for infinite loading is general, will be apply or remove for all single posts templates.

Thank you!

Hi,

By default the subtitle is not indexed by google, but if you want, you can use an workaround using Yoast seo and set meta description -> https://yoast.com/wordpress/plugins/seo/titles-and-meta-descriptions/

Hope this will help you!
Thank you!

Hi,

Please make sure that you are using last version of Newspaper, v10.3.4 also make sure that the amp is updated, the amp plugin should look like this -> https://i.imgur.com/1lfXg94.png
If there is still a problem, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

I just checked your website and I see that you have set a header ad and one at the end of article and in footer https://i.imgur.com/YH6vP5d.png -> https://i.imgur.com/vgAXy1r.png also the ads are displaying on mobile too https://i.imgur.com/msLVDvI.png -> https://i.imgur.com/jDe287H.png -> https://i.imgur.com/x2JO1Ol.png
You can check more about ads in our documentation from here -> https://i.imgur.com/mnJAyaW.png -> https://forum.tagdiv.com/ads-adsense-overview/

Thank you!

Hi,

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.

Let me know the results!
Thank you!

Hi,

This error happens due to a lot of possible reasons. Check the useful guide from here -> https://www.hostinger.com/tutorials/fix-sorry-you-are-not-allowed-to-access-this-page-wordpress#gref
Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
You can manually activate the Newspaper theme from here: https://www.screencast.com/t/EL4k48Lq

If this is still not working go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.

Let me know the results!

Hi,

Is possible to had set the Big Grids in header zone. Please make sure that when you edited your homepage with tagDiv Composer, you set the page content in content zone, not in header or footer zone -> https://imgur.com/mcAFNTS -> https://imgur.com/jWAf8XW -> https://imgur.com/dI1KVo7
If there is still a problem please provide a link to can inspect your website.

Hope this will help you!
Thank you!

Hi,

I just checked your website and I can not find the pagination, only the load more button in latest post and this is working.
If this is not what you mean, please provide some more details.

Thank you!

Hi,

Unfortunately there is no option for this, you need to use a custom css like this one
.block-mega-child-cats {
display: none;
}
This will be the results: from this -> https://i.imgur.com/U8hMOfd.png in this -> https://i.imgur.com/Jgl1IrF.jpg
The code need to be set in theme panel > custom code> custom css.

Thank you for your understanding!