Hi astal,
I’m glad to hear that you were able to resolve the issue.
WordPress sometimes disables other plugins during updates to avoid conflicts, so that may have been the cause.
Thank you!

Hi,
Some browsers may use ad blockers. Unfortunately, in those cases, there is nothing we can do, it’s the user’s right to block ads if they choose.
Thank you!

Hi,
Do you use the mobile page template? https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
Please clear all cache, including css cache.
Thank you!

Hi,

If you want to have the same avatar on your website on comments on your website, as on Facebook, then you should use a dedicated plugin for Facebook comments.

Thank you!

Hi RENATO,
I just checked the mentioned page and for me it is not happeing as in your video. I made a record of my screen and you can check it here – https://we.tl/t-KPvS0XdFaE
Thank you!

Hi,
I just checked your website, and there are no pagination buttons. Did you remove them?

Hi,
I’m glad to hear you were able to resolve the issue.
Thank you!

Hi,
It will be need to use tagDiv Composer to change the menu – https://forum.tagdiv.com/main-menu/ https://i.imgur.com/BlGDAPu.png https://i.imgur.com/TDLF5iN.png please set it on mobile too – https://i.imgur.com/hHCMMoT.png
Thank you!

Hi ricardoavenegas,
It will need to remove the text after the version, and if you want, you can also change teh version, for example, you can set 3.9.3
Thank you!

Ok, please replace the above code with this one:
@media (min-width:768px) and (max-width:1018px){
body .td-is-sticky .wpb_wrapper{position:relative!important;top:0!important
}
}

Hi,
To resolve that situation, it is necessary to edit the Newspaper theme and in the functions.php file (wp-content/themes/Newspaper/functions.php), at the end of the file, add the code from here -> https://pastebin.com/uAw5du5k. Then, go to the Newspaper theme panel, click on the save settings button, and check the social share if it is now displayed.
Notice. After the social share is back, the added code needs to be removed from wp-content/themes/Newspaper/functions.php

Thank you!

Hi,
Unfortunately, this can not be done for social share and for standard social networks from the theme panel. It can be done using tagDiv Composer on pages and cloud templates as in my above example.
Thank you for your understanding!

Hi Yassinee,

Please contact us via email and provide WP-Admin access. We’ll make the necessary changes so the issue will no longer occur.

Thank you!

Hi Justin,
We’ll check it via email.
Thank you!

Hi,
If you need it to link to “Signal” then what can be done is to use tagDiv Composer, add an icon element and set on it the link to “Signal” – https://i.imgur.com/1W1Qlfx.png
I hope this will help you!

Hi Zeeshan Rasheed,

Nobody is ignoring you. We had a day off (December 1st), so support was limited. Our support schedule is Monday–Friday, 8:00 AM – 17:00 PM.
We replied to your email today!

Thank you!

Hi animationmagazine,
Please do a test using only the tagDiv plug-in to make sure that no plugin interferes (in most situations, there is an extra plugin interfering that is causing this problem).
If the problem persists using only the theme plugins, please make a full backup and contact us via email at contact@tagdiv.com and provide wp-admin and cPanel access. Include the topic details. We’ll check it as soon as we can.
Thank you!

Hi,

Please try this css:
.my-cls .td_module_wrap .entry-title {
overflow: hidden;
height: 75px;
}
Just make sure that you add the class ‘my-cls’ on the flex block you want to use the code https://imgur.com/DOlMaKS

Thank you!

Hi,
We’ll do our best to check it today and reply via email.
Thank you!

Hi,
I asked my colleagues, and they let me know that today they will do their best to reply via email and help with the problem as best as possible.
Thank you!

Hi,
I see, this is exactly how the problem is mentioned in our guide for how to fix ithttps://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/ https://i.imgur.com/hvWioGZ.png
I hope this will help you too!

Hi Chris Baird,

I think there is a misunderstanding about how the Cloud section for pages is interpreted within the Cloud Templates system. From that section, you can import pages already created with tagDiv Composer, edit them, or duplicate them. However, there is no option to set a page as a global template, unlike other cloud templates.

This is because pages are not meant to be used globally each page can have its own unique design. If you need multiple pages to look the same, you can simply create one page and then duplicate it.

Thank you!

Hi,

I just checked your website, and everything looks fine on my end without needing to use incognito mode: https://i.imgur.com/JGwSFHA.png

I believe you may have a browser extension or something similar interfering. When you use incognito mode, that extension is likely disabled, which is why it appears to work correctly.

Thank you!

Hi Justin,
The tests were performed on the staging site iamjpfn.com, and the issues you experienced were indeed caused by some plugins. I didn’t record a video, but I did provide screenshots showing that the WordPress editor opened correctly and no longer froze.

I will also check this on the live site, because if the staging and live environments don’t have identical settings both in WordPress and on the host, then it’s possible that something working on staging may not work on the main website.
Thank you!

Hi,
Please check it via email.
The situation was that you made some mobile templates, but the header and footer for the mobile templates weren’t converted.
Thank you!