Hi,

Please make sure that you are using the last Newsmag version, v4.9.3, clear all cache and check the results.

Let me know the results!
Thank you!

Hi,

If I’m right you want to know how to enable the user registration, please make sure that you make the steps from our guide -> https://forum.tagdiv.com/newsmag-login-how-to-enable-the-user-registration/

Let me know the results!
Thanks.

Hi,

Please check if you do not have a problem with that posts -> https://i.imgur.com/Y1A9Oxg.png becasue at most all the time are the same few post, please check the featured image from them, also from what I can see the problem persist on zoom page I do not think that there are some many users that have display so big, also why to zoom the page like that, you can not see nothing clear.
Please try only with theme plugins and check the system requirements to be as in our documentation -> https://forum.tagdiv.com/requirements-for-newspaper/

Have a nice weekend!

Hi,

Unfortunately we do not tested the polylang plugin with our website, you have tested only the wpml plugin and for this you can make a new page per langues, here is an example -> https://wpml.org/documentation/theme-compatibility/create-multilingual-wordpress-websites-using-the-newspaper-theme-and-wpml/

Thank you for your understanding!

Hi,

For me is look ok -> https://i.imgur.com/t4f4ylW.png the images are crop center-top -> https://forum.tagdiv.com/featured-image/ but if you want you can adjust it, but for this you need to use a cloud header from tagDiv Cloud Library, edit it using tagDiv Composer, click on mega menu -> https://i.imgur.com/hWyYEV2.png and from there you can make more adjustments -> https://i.imgur.com/vGcCgX3.jpg

Hope this will help you!
Thank you!

Hi,

If you are using a pro demo there are only few elements that are applying from theme panel, also depends on the elements you have on your website.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Is look that is take a lot of time to load your resources -> https://i.imgur.com/5hPa9HW.png
If you have enable WPBakery plugin, please deactivate it.

For changing the header template use this option -> https://i.imgur.com/WSZTukB.png is on title element too.

Thank you!

Hi,

We suggest to be at list a 2GB of CPU and RAM, but if your site has or will have a lot of traffic you’ll need more.
Also do not forget to check the above topic for high cpu usage.

Thank you!

Hi,

If there are still some problems, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thank you!

Yes

Hi,

We’ll replay as soon we can in our support hours!

Have a nice weekend!

Hi,

Every day you learn something new, I’m glad that I was helpful.

Have a nice weekend!

Hi,

That is because there is nothing set on that button, you need to edit the cloud template with tagDiv Composer -> https://i.imgur.com/vrJnqgs.jpg click on button and set the text and link where you want to be redirected -> https://i.imgur.com/GD29P7K.jpg

Thank you!

Hi,

Please provide me a link to your website to check the big grid are you using, in this way I can provide the exact steps to do.

Thank you!

Hi,

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

In order to do that you need to set theme in theme panel only in this way it will be recognize that the template is set on 404 https://i.imgur.com/XTtN9ND.png ->

Let me know the results!
Thank you!

Hi,

I just tested this and for me is working properly -> https://i.imgur.com/xWDFZsX.png -> https://i.imgur.com/FFl19yU.png -> https://i.imgur.com/jfKRKQK.png -> https://i.imgur.com/XBKdaBS.png

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

Our theme make a request for updates once at 3 hours (using timezone UTC GMT+0), the dates are get from here https://github.com/CSSEGISandData/COVID-19/tree/master/csse_covid_19_data and these are update frequency once a day.

Thank you!

Hi,

To display the the images on mobile, please make sure that these thumbs are enable in theme panel -> https://i.imgur.com/XOWRGGj.png ->https://forum.tagdiv.com/the-mobile-theme/ -> https://i.imgur.com/kl8ojZx.png

Let me know the results!
Thank you!

Hi,

Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel or editing a page with tagDiv Composer, usually it displays a 403 or 404 error, if you have these errors, you will have to contact your host and let them know that your admin-ajax.php is blocked either by firewall or the security settings.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.

Let me know the results!
Thank you!

Hi,

Unfortunately the text is to long, you can not display two buttons in line on mobile to look very good, on desktop you can stretch the row -> https://i.imgur.com/FF1Q9IH.jpg -> also you can try to adjust the padding on button for some device and change the font size -> https://i.imgur.com/JDchLPo.png but for mobile are to many settings that you need to make and the buttons will not look good -> https://i.imgur.com/JWzljpu.png -> https://i.imgur.com/oeg5Ufw.png -> https://i.imgur.com/s4mpJjV.png -> https://i.imgur.com/INNSln1.png

Thank you for your understanding!

Hi,

I just checked this problem and for me is displaying correctly-> https://www.screencast.com/t/l9fAVehWW6l

Thank you!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Make sure that the theme requirements are set as in our guide and if the problem persists, let us know!

Thank you!

Hi,

Please note that as long the video is working correctly with our theme and the full width icon is appearing on backend (you can not view the full width on backed) and frontend (only here you can use the option for full width), that means there is not a theme problem.
Id the plugin that you are using is render different with a default WordPress theme and the full width icon appear and in our theme id not, that mean that it is a conflict between our theme and the plugin you are using, unfortunately this is not a tested plugin, therefore we can not provide support for it.
Support Policy -> https://i.imgur.com/xViqsGQ.png -> https://forum.tagdiv.com/support-policy-2/
-> https://i.imgur.com/9OR2mrj.png
Also this is clearly the code from that plugin not from our theme -> https://www.screencast.com/t/aSv2Gvmrhtg if it was from our theme this code -> https://i.imgur.com/4RLYQdX.png should fix the problem, but is not applying on that plugin.

Thank you for your understanding!

Hi,

As I can see your new host is a virtual machine, also this is not enough for a premium theme, maybe is working with Twenty twenty theme, but nor for our theme.
Please try this topic – https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/, maybe it will help you.

Thank you!