Hi,

That is because you are using a very short video, and this will start over again after each 9s, you need to set a longer video.

Thank you!

Hi,

The fonts set on PRO demos and cloud templates from tagDiv Cloud Library are set using tagDiv Composer and these will not be affected by the settings from theme panel.
In order to find the fonts that are apply you need to check the style tab -> https://i.imgur.com/9N8mJRI.jpg -> https://i.imgur.com/b3QJ5sE.png -> https://i.imgur.com/bQ9TxPM.jpg

Hope this will help you!
Thank you for your understanding!

Hi,

No, you need to keep the parent theme, all you need to do is to copy the child the from the package you get from themeforest -> https://i.imgur.com/2fTR92h.png in your WordPress install, in themes -> https://i.imgur.com/7bGBKM9.png set the code in the functions.php file that is in the child theme -> https://i.imgur.com/fFlDjXb.png like in the above example, after that activate the child theme from Appearance > theme -> https://i.imgur.com/d7oZagD.png

Hope this will help you!
Thank you!

Hi Satwik, this is on our list for investigation, the problem will be solved in the coming updates.

Thank you for your understanding!

Hi,

The colors for the top menu on the header that you have set can be change from Theme panel> Theme colors> top menu -> https://i.imgur.com/S5OOeNW.png
A cart icon has not been implemented in the theme, can’t say if it will be in the future.
While the theme is compatible with Woocommerce, it doesn’t have any dedicated Woocommerce options as more eCommerce oriented themes may have.

The solution would be to use plugins and add the cart, or other required features. Sorry for any inconvenience.

Thank you for your understanding!

Hi,

Yes, you can send us an email at contact@tagdiv.com and we’ll provide the version you need.

Thank you!

Hi,

Is look that you removed the video -> https://i.imgur.com/UmkRbjY.png
As I can see now the the images are appearing on your website -> https://i.imgur.com/Qe9eXER.jpg also the caption on images is displaying -> https://i.imgur.com/7MJvhdZ.png if you want to display it for featured image too you need to edit the single post template from tagDiv Cloud Library with tagDiv Compeer and make sure that the option for caption is not checked -> https://i.imgur.com/DvWbqtE.png
To set a featured video, make sure that you are setting the featured video as in our documentation from here -> https://forum.tagdiv.com/featured-image-or-video/ -> https://i.imgur.com/emGlJb1.png after you publish the featured image will be generate, in order to see it in backend, you’ll need to refresh the page -> https://i.imgur.com/xfdeUsu.png -> https://i.imgur.com/rahrHGy.png -> https://i.imgur.com/LcFJZYN.png also I just checked with a video from Facebook and this is working in the same way -> https://i.imgur.com/65Z7luD.png set the video, publish/update and refresh the page -> https://i.imgur.com/qQg18G8.png

Hope this will help you!
Thank you!

Hi,

This problem can be solved by using a cloud footer from tagDiv Cloud Library, this can be edited like a page with tagDiv Composer then you can remove/delete the footer page.

Hope this will help you!
Thank you!

Hi,

After you get this message “Theme is successfully activated” and you check in System Status the theme is activate or not ?
Also did you install/uninstall some demos? because if you are uninstall a demo the licence will be remove too, if you want to try another demo, is no need to uninstall the one that you are using, this will be done automatic by our theme without remove the key when you install the new demo.

Thank you!

Hi Ivancho,

What I mean is that if you want to use a banner/image only for a specific viewport, or for all, why not, you can use one of these codes from our documentation -> https://forum.tagdiv.com/using-other-ads-non-adsense-ads/

Hope this will help you!
Thank you!

Hi,

Please note that the settings made with tagDiv Composer should look the same on you pages and posts, these will look different only if you have a plugin conflict.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also for the header situation, please check how this is look per each viewport -> https://i.imgur.com/nI008cn.png and adjust it after your needs -> https://i.imgur.com/KXAkNAW.png

If I do not understand correctly what do you mean, please provide some more details, some screenshots or a link where I can check these problems.

Thank you for your understanding!

Hi,

Unfortunately, this plugin has not been tested with our theme, therefore we do not know what settings are required to work properly with our theme, but in most cases the problems that you are facing are from minify the css or js.

Thank you for your understanding!

Hi,

The Church, The school, Football Club etc should be categories that will be set on the post you will make, if you will write an article about education will set the school tag and so on.
Yes, you can create subcategories for the categories as in your example, or you can make them like on this example Sports: sub cat: football, tennis, box.

Hope this will help you!

Hi,

Indeed, is look that on a real device appear this problem -> https://i.imgur.com/SAMiOe4.png I add it on our check list to be verified by our developers. This problem will be fix in the coming updates, sorry for the inconvenience!

Thank you for your understanding!

Hi,

Usually the h1 is set on logo, if you are using a cloud header from tagDiv Cloud Library, you can have a different H1 per page/posts, another way is to using the Page Builder + Page Title on page template, this should set your page title as h1 and remove the h1 from logo.
If you want that your title to have the h1 set instead of logo, then please check if you are using a cloud header, if yes, then you can edit it with tagDiv Composer and disable the h1 -> http://prntscr.com/q1ohji.

Hope this will help you!
Thank you!

Hi,

Please notice that if you are using cloud templates from tagDiv Cloud library, these will not be affected by the settings from theme panel, you’ll need to make the setting on theme using tagDiv Composer, the theme panel will apply only on standard templates and demos, not on cloud templates and pro demos.
You can change the logo using our video tutorial from here -> https://www.youtube.com/watch?v=HXQQygkCCJo -> https://www.youtube.com/user/tagdiv

Also if in theme panel the “spinning” square that appears is continue spinning, usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error, if you have these errors, you will have to contact your host and let them know that your admin-ajax.php is blocked either by firewall or the security settings.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.

Let me know the results!
Thank you!

Hi,

If the problem persist, please provide again a link where we can inspect this problem.

Thank you for your understanding!

Hi,

I’m glad that the problem was solved!
If there is anything else, just let us know!

Have a nice day!

Hi,

I do not quite understand, do you want to achieve a contact page as this one https://cloud.tagdiv.com/contact-page-nature-love/ ? if yes, then you can do it using wpforms plugin.
If this is not what you mean, please provide some more details.

Thank you for your understanding!

Hi,

The mobile theme plugin is a different theme only for mobile version, if you are using it the mobile version or amp version or both (depends the option you are using) will look different from the responsive version (desktop version).
Also I checked the amp versions and the extra items (breadcrumbs, tags, author, etc.) are removed.

Thank you for your understanding!

Hi,

If these are made the same, the results should be the same, please provide me a link to these two pages to can inspect them, in this way I will be able to provide an working answer.

Thank you for your understanding!

Hi,

Unfortunately our documentation is not so vast to can cover all the settings that you can do with Newspaper theme, sorry fro the inconvenience!

The settings for Cover, Contain, No repeat, and Repeat are standard css options you can check how these are working here -> https://i.imgur.com/ZHTpXYc.png -> https://i.imgur.com/ZHTpXYc.png

The Row stretch -> https://i.imgur.com/2q6IvtX.png means that you’ll have a full width for the background color, image and video. The stretch row and content will increase the width of the row content too.

If there is something that you do not how to use or you do not understand you can ask us and will help you, just let us know!

Thank you for your understanding!

Hi,

Please note that our theme support woocommerce, but this doesn’t mean that will have the features of a theme that is only for this, our theme use only what woocommerce plugin provide, also if you do not want to use the code, you can use some plugins to achieve what you need.
The above suggestion is taken from woocommerce documentation, also this code will apply only on woocommerce products and if you do not want to set it in the theme to do not harm it, you can use a child theme and set the code in the functions.php from child and then should be no problems.

Thank you for your understanding!

Hi,

I just checked your website to provide an answer for the social sharing on mobile version, but I see that you deactivate the mobile theme plugin and this problem is gone.

If there is something else, let me know!

Thank you!

Hi,

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Unfortunately I do not quiet understand the problem, please provide some more details and some screenshots or a link where I can check this problem.

Thank you for your understanding!